Question 1

Southwest Airlines' core competence is operations.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is not part of value-chain analysis?

Accepted Answer

A)  product research 
B)  quality management 
C)  supply-chain management 
D)  marketing 
E)  human resources 
A)  product research 
B)  quality management 
C)  supply-chain management 
D)  marketing 
E)  human resources

Question 3

Which of the following will more likely locate near their customers?

Accepted Answer

A)  an automobile manufacturer 
B)  an aluminum manufacturer 
C)  an insurance company headquarters 
D)  a medical clinic 
E)  All of the above will tend to locate near their customers. 
A)  an automobile manufacturer 
B)  an aluminum manufacturer 
C)  an insurance company headquarters 
D)  a medical clinic 
E)  All of the above will tend to locate near their customers.

Question 4

Which of the international operations strategies uses import/export or licensing of existing products?

Accepted Answer

A)  international strategy 
B)  global strategy 
C)  transnational strategy 
D)  multidomestic strategy 
E)  none of the above 
A)  international strategy 
B)  global strategy 
C)  transnational strategy 
D)  multidomestic strategy 
E)  none of the above

Question 5

NAFTA seeks to

Accepted Answer

A)  substitute cheap labor in Mexico for expensive labor in the United States 
B)  curb illegal immigration from Mexico to the United States 
C)  phase out all trade and tariff barriers between North America and South America 
D)  phase out all trade and tariff barriers between the United States, Canada, and Mexico 
E)  All of the above are NAFTA goals. 
A)  substitute cheap labor in Mexico for expensive labor in the United States 
B)  curb illegal immigration from Mexico to the United States 
C)  phase out all trade and tariff barriers between North America and South America 
D)  phase out all trade and tariff barriers between the United States, Canada, and Mexico 
E)  All of the above are NAFTA goals.

Question 6

The term maquiladora is most synonymous with

Accepted Answer

A)  free trade zones in Mexico 
B)  Chinese forced labor camps 
C)  home-based or cottage industry 
D)  areas that do not meet U.S. standards for workplace safety and pollution 
E)  none of the above 
A)  free trade zones in Mexico 
B)  Chinese forced labor camps 
C)  home-based or cottage industry 
D)  areas that do not meet U.S. standards for workplace safety and pollution 
E)  none of the above

Question 7

The fundamental purpose of an organization's mission statement is to

Accepted Answer

A)  create a good human relations climate in the organization 
B)  define the organization's purpose in society 
C)  define the operational structure of the organization 
D)  generate good public relations for the organization 
E)  define the functional areas required by the organization 
A)  create a good human relations climate in the organization 
B)  define the organization's purpose in society 
C)  define the operational structure of the organization 
D)  generate good public relations for the organization 
E)  define the functional areas required by the organization

Question 8

Given the position of the iPod in the growth stage of its life cycle, which of the following OM Strategy/Issues should the makers of iPods be least concerned with at the current time?

Accepted Answer

A)  forecasting 
B)  cost cutting 
C)  increasing capacity 
D)  product and process reliability 
E)  enhancing distribution 
A)  forecasting 
B)  cost cutting 
C)  increasing capacity 
D)  product and process reliability 
E)  enhancing distribution

Question 9

The relative importance of each of the ten operations decisions depends on the ratio of goods and services in an organization.

Accepted Answer

A) True 
 B)False

Question 10

The __________ strategy uses exports and licenses to penetrate globally.

Accepted Answer

The answer of The __________ strategy uses exports and licenses...

Question 11

The __________ is how an organization expects to achieve its missions and goals.

Accepted Answer

The answer of The __________ is how an organization expects...

Question 12

Experience differentiation is an extension of product differentiation, accomplished by using people's five senses to create an experience rather than simply providing a service.

Accepted Answer

A) True 
 B)False

Question 13

Identify five countries from which Boeing's 787 Dreamliner has suppliers.

Accepted Answer

France, Germany, UK,

Question 14

Which of the international operations strategies involves low cost reductions and low local responsiveness?

Accepted Answer

A)  international strategy 
B)  global strategy 
C)  transnational strategy 
D)  multidomestic strategy 
E)  none of the above 
A)  international strategy 
B)  global strategy 
C)  transnational strategy 
D)  multidomestic strategy 
E)  none of the above

Question 15

What is the difference between a firm's mission and its strategy?

Accepted Answer

A firm's mission is its purpos

Exam 2: Operations Strategy in a Global Environment

Southwest Airlines' core competence is operations.

Which of the following is not part of value-chain analysis?

Which of the following will more likely locate near their customers?

Which of the international operations strategies uses import/export or licensing of existing products?

NAFTA seeks to

The term maquiladora is most synonymous with

The fundamental purpose of an organization's mission statement is to

Given the position of the iPod in the growth stage of its life cycle, which of the following OM Strategy/Issues should the makers of iPods be least concerned with at the current time?

The relative importance of each of the ten operations decisions depends on the ratio of goods and services in an organization.

The __________ strategy uses exports and licenses to penetrate globally.

The __________ is how an organization expects to achieve its missions and goals.

Experience differentiation is an extension of product differentiation, accomplished by using people's five senses to create an experience rather than simply providing a service.

Identify five countries from which Boeing's 787 Dreamliner has suppliers.

Which of the international operations strategies involves low cost reductions and low local responsiveness?

What is the difference between a firm's mission and its strategy?

Operations and Productivity

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Statistical Process Control

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Outsourcing as a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning MRP and ERP

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters