Question 1

Decision making is __________.

Accepted Answer

A) taking corrective action to meet objectives 
B) the process of selecting a course of action that will solve a problem 
C) only evaluating the certainty, risk, and uncertainty of a situation 
D) the situation that exists whenever objectives are not being met 
A) taking corrective action to meet objectives 
B) the process of selecting a course of action that will solve a problem 
C) only evaluating the certainty, risk, and uncertainty of a situation 
D) the situation that exists whenever objectives are not being met

Question 2

There are four stages in the creative process.

Accepted Answer

A) True 
 B)False

Question 3

In which of the following situations is individual decision making a likely better choice over group decision making?

Accepted Answer

A) Programmed decision under conditions of high risk or uncertainty 
B) Programmed decision under conditions of low risk or certainty 
C) Nonprogrammed decision under conditions of high risk or uncertainty 
D) Nonprogrammed decision under conditions of low risk or certainty 
A) Programmed decision under conditions of high risk or uncertainty 
B) Programmed decision under conditions of low risk or certainty 
C) Nonprogrammed decision under conditions of high risk or uncertainty 
D) Nonprogrammed decision under conditions of low risk or certainty

Question 4

You work for Blankets4Us as the manager of the product development department.You must figure out whether to introduce a newer but more expensive product to boost sales.The disadvantage of attempting to make a group decision include all of the following, except __________.

Accepted Answer

A) groupthink 
B) satisficing 
C) social loafing 
D) too many alternatives 
A) groupthink 
B) satisficing 
C) social loafing 
D) too many alternatives

Question 5

Which of the following is representative of reflective decision making?

Accepted Answer

A) The individual makes decisions quickly. 
B) The individual is sometimes viewed as indecisive. 
C) There is often waste and duplication. 
D) The first possible method of problem solving is often chosen. 
A) The individual makes decisions quickly. 
B) The individual is sometimes viewed as indecisive. 
C) There is often waste and duplication. 
D) The first possible method of problem solving is often chosen.

Question 6

Instinct is the cognitive process of drawing conclusions using a rational reasoning process in reaching a decision.

Accepted Answer

A) True 
 B)False

Question 7

When making a bounded rational decision, the person uses satisficing.

Accepted Answer

A) True 
 B)False

Question 8

Felicia has been involved with a team that is deciding on the way to move forward with a project regarding budget allotment for her building location.They have brainstormed on different solutions and have also met with the leadership to determine a final solution.At this point in the process, they are training the department managers to comply with the new allotment procedures.At what point in the decision-making process is Felicia's team?

Accepted Answer

A) Set objectives and criteria. 
B) Plan and implement decision. 
C) Control the decision. 
D) Defining the problem. 
A) Set objectives and criteria. 
B) Plan and implement decision. 
C) Control the decision. 
D) Defining the problem.

Question 9

You called a group decision-making meeting with your team today to get their help in deciding how best to compete with two new competitors that recently opened nearby.The meeting has run over two hours already, and you're starting to get worried about all the work that's being left undone in the meantime.You've also noticed that one of your managers, Rasha, has spent most of her time playing with her phone, only making brief noncommittal comments here and there to maintain the illusion that she is engaged in the discussion.Rasha's behavior is an example of __________.

Accepted Answer

A) domination and goal displacement 
B) social loafing 
C) conformity 
D) groupthink 
A) domination and goal displacement 
B) social loafing 
C) conformity 
D) groupthink

Question 10

In lower-power-distance cultures, there is a greater use of autocratic decision making.

Accepted Answer

A) True 
 B)False

Question 11

Even when a problem already has set objectives and criteria, you still need to complete Steps 2-4 of the decision-making model.

Accepted Answer

A) True 
 B)False

Question 12

In the creative process, __________ is when you define the problem by getting others' opinions, feelings, and ideas.

Accepted Answer

A) illumination 
B) incubation 
C) preparation 
D) evaluation 
A) illumination 
B) incubation 
C) preparation 
D) evaluation

Question 13

What decision-making style is used when meeting only the minimum requirements of the situation?

Accepted Answer

A) Satisficing 
B) Rationalizing 
C) Maximizing 
D) Minimizing 
A) Satisficing 
B) Rationalizing 
C) Maximizing 
D) Minimizing

Question 14

_____________ is a type of innovation that introduces a new way of doing things.

Accepted Answer

A) Product innovation 
B) Process innovation 
C) Profit innovation 
D) Performance innovation 
A) Product innovation 
B) Process innovation 
C) Profit innovation 
D) Performance innovation

Question 15

You called a group decision-making meeting with your team today to get their help in deciding how best to compete with two new competitors that recently opened nearby.The meeting has run over two hours already, and you're starting to get worried about all the work that's being left undone in the meantime.You've also noticed that one of your managers, Uri, keeps pushing for solutions that would probably benefit him more than it would help your store.Uri's behavior is an example of __________.

Accepted Answer

A) social loafing 
B) conformity 
C) groupthink 
D) domination and goal displacement 
A) social loafing 
B) conformity 
C) groupthink 
D) domination and goal displacement

Question 16

__________ of the decisions made by managers fail to solve the problems they are aimed at solving.

Accepted Answer

A) 75% 
B) 15% 
C) 85% 
D) 50% 
A) 75% 
B) 15% 
C) 85% 
D) 50%

Question 17

Most management decisions are made between the conditions of __________.

Accepted Answer

A) certainty and uncertainty 
B) risk and certainty 
C) risk and uncertainty 
D) decisions tend to be equally distributed between the different conditions 
A) certainty and uncertainty 
B) risk and certainty 
C) risk and uncertainty 
D) decisions tend to be equally distributed between the different conditions

Question 18

Describe when to use rational versus bounded rational decision making.

Accepted Answer

Use rational decision making when faced

Question 19

You are a regional manager who is looking to hire a new store manager for Dallas Roadhouse, a popular steakhouse.You have a pile of 50 applications but only want to interview the top four applicants.You have already defined your problem and your objective is to hire and train a new manager who has previous restaurant management experience within one month.What would not be considered a must criteria?

Accepted Answer

A) Able to start in time to complete training within one month 
B) Have restaurant management experience 
C) A college degree in restaurant management 
D) Able to pass company-mandated drug screening 
A) Able to start in time to complete training within one month 
B) Have restaurant management experience 
C) A college degree in restaurant management 
D) Able to pass company-mandated drug screening

Question 20

Discuss some advantages and disadvantages of using group decision making.

Accepted Answer

Some benefits of group decision making a

Decision making is __________.

There are four stages in the creative process.

In which of the following situations is individual decision making a likely better choice over group decision making?

You work for Blankets4Us as the manager of the product development department.You must figure out whether to introduce a newer but more expensive product to boost sales.The disadvantage of attempting to make a group decision include all of the following, except __________.

Which of the following is representative of reflective decision making?

Instinct is the cognitive process of drawing conclusions using a rational reasoning process in reaching a decision.

When making a bounded rational decision, the person uses satisficing.

In lower-power-distance cultures, there is a greater use of autocratic decision making.

Even when a problem already has set objectives and criteria, you still need to complete Steps 2-4 of the decision-making model.

In the creative process, __________ is when you define the problem by getting others' opinions, feelings, and ideas.

What decision-making style is used when meeting only the minimum requirements of the situation?

_____________ is a type of innovation that introduces a new way of doing things.

__________ of the decisions made by managers fail to solve the problems they are aimed at solving.

Most management decisions are made between the conditions of __________.

Describe when to use rational versus bounded rational decision making.

Discuss some advantages and disadvantages of using group decision making.

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, Finances, and People

Operations, Quality, and Productivity

Filters

Exam 4: Creative Problem Solving and Decision Making

Decision making is __________.

There are four stages in the creative process.

In which of the following situations is individual decision making a likely better choice over group decision making?

You work for Blankets4Us as the manager of the product development department.You must figure out whether to introduce a newer but more expensive product to boost sales.The disadvantage of attempting to make a group decision include all of the following, except __________.

Which of the following is representative of reflective decision making?

Instinct is the cognitive process of drawing conclusions using a rational reasoning process in reaching a decision.

When making a bounded rational decision, the person uses satisficing.

In lower-power-distance cultures, there is a greater use of autocratic decision making.

Even when a problem already has set objectives and criteria, you still need to complete Steps 2-4 of the decision-making model.

In the creative process, __________ is when you define the problem by getting others' opinions, feelings, and ideas.

What decision-making style is used when meeting only the minimum requirements of the situation?

_____________ is a type of innovation that introduces a new way of doing things.

__________ of the decisions made by managers fail to solve the problems they are aimed at solving.

Most management decisions are made between the conditions of __________.

Describe when to use rational versus bounded rational decision making.

Discuss some advantages and disadvantages of using group decision making.

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, Finances, and People

Operations, Quality, and Productivity

Filters