Exam 4: Creative Problem Solving and Decision Making

Describe the differences between programmed and nonprogrammed decisions and among the conditions of certainty, uncertainty, and risk.

After making a decision, you should develop a plan of action with a schedule for implementation.

In probability theory, the __________ is the payoff or profit from each combination of alternatives and outcomes.

The fourth step in the decision-making model is __________.

Problem solving is ________.

Explain the relationship among objectives, problem solving, and decision making.

Which of these decisions is least likely to be a programmed decision?

When group members focus on defending a solution while others come up with reasons the solution will not work, it is called ____________.

Explain the relationship among the management functions, decision making, and problem solving.

Which of the following quotes would not cause problems when promoting creativity?

__________ is appropriate to use in situations in which groups may be affected by disadvantages of domination, goal displacement, conformity, and groupthink, because it minimizes these effects.

A major benefit of consensus mapping is that __________.

The Delphi Technique involves using a series of confidential questionnaires to refine a solution.

Current trends in management decision making include _____________.

Big data is the analysis of large amounts of quantified facts to aid in maximizing decision making.

Kimberly is a sales associate at Justice, and a customer has come to her with an item that needs to be returned.The customer said that the stitching was coming undone.Kimberly followed the company's policy on returns of defective merchandise and completed the return transaction for the customer.What kind of a decision did Kimberly have to make in this situation?

While technology facilitates using big data to solve problems, it carries with it the issues of __________.

Cheyenne has determined several criteria for her new start-up company, including obtaining office space.She has outlined many criteria for her search.She has determined that she will require that the space have 1200 square feet and the ability to renovate.She also would like to be on an upper floor, if possible.How many must criteria has Cheyenne outlined for her search?

Which of the following is not part of the nominal grouping process?

A(n) _______________ is used when comparing alternatives using a combination of subjective judgment along with some quantitative math.