Question 1

State the difference between an objective and a must or want criteria.

Accepted Answer

An objective is the end result you want

Question 2

Which of the following tend to make more decisions under conditions of uncertainty?

Accepted Answer

A) Middle managers 
B) First-line managers 
C) Top managers 
D) All levels make decisions under conditions of uncertainty more often than they do under the other conditions. 
A) Middle managers 
B) First-line managers 
C) Top managers 
D) All levels make decisions under conditions of uncertainty more often than they do under the other conditions.

Question 3

_________ is the process of generating and evaluating alternatives using a structured voting method.

Accepted Answer

A) Synectics 
B) Nominal grouping 
C) Consensus mapping 
D) The Delphi technique 
A) Synectics 
B) Nominal grouping 
C) Consensus mapping 
D) The Delphi technique

Question 4

The first decision you face when confronted with a problem is __________.

Accepted Answer

A) whether you should use reflexive or reflective tactics 
B) to analyze alternatives 
C) whether or not to take corrective action 
D) whether or not to use brainstorming 
A) whether you should use reflexive or reflective tactics 
B) to analyze alternatives 
C) whether or not to take corrective action 
D) whether or not to use brainstorming

Question 5

Which of the following is not one of the four approaches that are commonly used to analyze alternative solutions?

Accepted Answer

A) Quantitative techniques 
B) Cost-benefit analysis 
C) Consensus mapping 
D) Intuition 
A) Quantitative techniques 
B) Cost-benefit analysis 
C) Consensus mapping 
D) Intuition

Question 6

__________ should be established to determine whether the chosen alternative is solving the problem.

Accepted Answer

A) Benchmarks 
B) Boundaries 
C) Checkpoints 
D) Mileposts 
A) Benchmarks 
B) Boundaries 
C) Checkpoints 
D) Mileposts

Question 7

Nikki is a teacher at the local high school and often has students coming to her asking for advice on a multitude of things.When this happens, she is careful to take sufficient time to think of the best response but makes sure to act as soon as she has enough information to do so.This ensures that she is not acting too hastily or wasting time thinking in circles.What would her decision-making style best fit under?

Accepted Answer

A) Reflexive style 
B) Reflective style 
C) Consistent style 
D) Reactive style 
A) Reflexive style 
B) Reflective style 
C) Consistent style 
D) Reactive style

Question 8

List and describe the six steps in the decision-making model.

Accepted Answer

Classifying and defining the problem or

Question 9

_________ is the process of developing group agreement on a solution to a problem.

Accepted Answer

A) Synectics 
B) Nominal grouping 
C) Consensus mapping 
D) Brainstorming 
A) Synectics 
B) Nominal grouping 
C) Consensus mapping 
D) Brainstorming

Question 10

In the creative process, __________ is the "Aha, now I get it" phenomenon.

Accepted Answer

A) illumination 
B) incubation 
C) preparation 
D) evaluation 
A) illumination 
B) incubation 
C) preparation 
D) evaluation

State the difference between an objective and a must or want criteria.

Which of the following tend to make more decisions under conditions of uncertainty?

_________ is the process of generating and evaluating alternatives using a structured voting method.

The first decision you face when confronted with a problem is __________.

Which of the following is not one of the four approaches that are commonly used to analyze alternative solutions?

__________ should be established to determine whether the chosen alternative is solving the problem.

List and describe the six steps in the decision-making model.

_________ is the process of developing group agreement on a solution to a problem.

In the creative process, __________ is the "Aha, now I get it" phenomenon.

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, Finances, and People

Operations, Quality, and Productivity

Filters

Exam 4: Creative Problem Solving and Decision Making

State the difference between an objective and a must or want criteria.

Which of the following tend to make more decisions under conditions of uncertainty?

_________ is the process of generating and evaluating alternatives using a structured voting method.

The first decision you face when confronted with a problem is __________.

Which of the following is not one of the four approaches that are commonly used to analyze alternative solutions?

__________ should be established to determine whether the chosen alternative is solving the problem.

List and describe the six steps in the decision-making model.

_________ is the process of developing group agreement on a solution to a problem.

In the creative process, __________ is the "Aha, now I get it" phenomenon.

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, Finances, and People

Operations, Quality, and Productivity

Filters