Question 1

In Japan, __________ is called ringi.

Accepted Answer

A) consensus mapping 
B) the Delphi technique 
C) synectics 
D) nominal grouping 
A) consensus mapping 
B) the Delphi technique 
C) synectics 
D) nominal grouping

Question 2

_____________ is a type of innovation that introduces new goods or services.

Accepted Answer

A) Product innovation 
B) Process innovation 
C) Profit innovation 
D) Performance innovation 
A) Product innovation 
B) Process innovation 
C) Profit innovation 
D) Performance innovation

Question 3

__________ describes the feeling where the pain of losing outweighs the joy of winning.

Accepted Answer

A) Loss aversion 
B) Reluctance to succeed 
C) Willful ignorance 
D) Adverse reasoning 
A) Loss aversion 
B) Reluctance to succeed 
C) Willful ignorance 
D) Adverse reasoning

Question 4

_____________ is selecting an alternative based on your experience and rational judgment.

Accepted Answer

A) Cost-benefit analysis 
B) Pros and cons 
C) Queuing theory 
D) Intuition 
A) Cost-benefit analysis 
B) Pros and cons 
C) Queuing theory 
D) Intuition

Question 5

The second step of the decision-making model is to set objectives and criteria.

Accepted Answer

A) True 
 B)False

Question 6

A problem is __________.

Accepted Answer

A) taking corrective action to meet objectives 
B) the process of selecting a course of action that will solve a problem 
C) only evaluating the certainty, risk, and uncertainty of a situation 
D) the situation that exists whenever objectives are not being met 
A) taking corrective action to meet objectives 
B) the process of selecting a course of action that will solve a problem 
C) only evaluating the certainty, risk, and uncertainty of a situation 
D) the situation that exists whenever objectives are not being met

Question 7

_________ involves using a series of confidential questionnaires to refine a solution.

Accepted Answer

A) Synectics 
B) Nominal grouping 
C) Consensus mapping 
D) The Delphi technique 
A) Synectics 
B) Nominal grouping 
C) Consensus mapping 
D) The Delphi technique

Question 8

Managers need to attempt to solve all problems.

Accepted Answer

A) True 
 B)False

Question 9

__________ is the second step in the decision-making model.

Accepted Answer

A) Setting objectives and developing criteria 
B) Classifying and defining the problem or opportunity 
C) Planning and implementing the decision 
D) Generating creative and innovative alternatives 
A) Setting objectives and developing criteria 
B) Classifying and defining the problem or opportunity 
C) Planning and implementing the decision 
D) Generating creative and innovative alternatives

Question 10

Cost-benefit analysis requires that all costs and benefits be expressed numerically, so that the total costs can be compared mathematically to the total benefits.

Accepted Answer

A) True 
 B)False

Question 11

Programmed decisions are those that arise in recurring or routine situations.

Accepted Answer

A) True 
 B)False

Question 12

Mary, the director of human resources, frequently receives e-mails from colleagues seeking advice about problems they are facing.Because Mary receives so many of these e-mails, she quickly e-mails the colleagues back to let the individual know she has received the e-mail and that she will respond to them within a few weeks with her recommended solution.Mary is most likely a ________ decision maker.

Accepted Answer

A) reflexive 
B) reflective 
C) consistent 
D) reactive 
A) reflexive 
B) reflective 
C) consistent 
D) reactive

Question 13

Mary, the director of human resources, frequently receives e-mails from colleagues seeking advice about problems they are facing.Because Mary receives so many of these e-mails, in order to save time, she typically responds with the first solution that comes to mind.Mary is most likely a ________ decision maker.

Accepted Answer

A) reflexive 
B) reflective 
C) consistent 
D) reactive 
A) reflexive 
B) reflective 
C) consistent 
D) reactive

Question 14

Maximizing is best when ____________.

Accepted Answer

A) the decision is programmed 
B) information is unavailable 
C) the decision is significant 
D) the decision must be made quickly 
A) the decision is programmed 
B) information is unavailable 
C) the decision is significant 
D) the decision must be made quickly

Question 15

With programmed decision making, the alternative is usually determined by __________.

Accepted Answer

A) intuition 
B) a policy 
C) linear programming 
D) maximizing 
A) intuition 
B) a policy 
C) linear programming 
D) maximizing

Question 16

Soledad and her team have been working through the decision-making model in order to address a recent significant drop in repeat business from the customers of her advertising firm.After analyzing all of the alternatives they generated, it became clear that none of them would satisfy the criteria they set for the decision.At this point, Soledad knows that they have two options, one of which is to __________.

Accepted Answer

A) Return to Step 1 and classify the problem again 
B) Return to Step 4 and repeat the analysis of the alternatives they've generated 
C) Return to Step 3 and generate more alternatives 
D) Return to Step 2 and change the objective for the decision 
A) Return to Step 1 and classify the problem again 
B) Return to Step 4 and repeat the analysis of the alternatives they've generated 
C) Return to Step 3 and generate more alternatives 
D) Return to Step 2 and change the objective for the decision

Question 17

Which of the following is the third step in the decision-making model?

Accepted Answer

A) Plan and implement the decision. 
B) Control the decision. 
C) Generate creative and innovative alternatives. 
D) Set objectives and criteria. 
A) Plan and implement the decision. 
B) Control the decision. 
C) Generate creative and innovative alternatives. 
D) Set objectives and criteria.

Question 18

In countries that are less time conscious, decision styles are more reflexive.

Accepted Answer

A) True 
 B)False

Question 19

Data-driven businesses have lower quality and speed of execution of plans because of the time-consuming nature of the data analysis process.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is representative of consistent decision maker?

Accepted Answer

A) They are often viewed as wishy-washy. 
B) They tend to have the worst record for making good decisions. 
C) There is often waste and duplication. 
D) They tend to follow the steps in the decision-making model. 
A) They are often viewed as wishy-washy. 
B) They tend to have the worst record for making good decisions. 
C) There is often waste and duplication. 
D) They tend to follow the steps in the decision-making model.

In Japan, __________ is called ringi.

_____________ is a type of innovation that introduces new goods or services.

__________ describes the feeling where the pain of losing outweighs the joy of winning.

_____________ is selecting an alternative based on your experience and rational judgment.

The second step of the decision-making model is to set objectives and criteria.

A problem is __________.

_________ involves using a series of confidential questionnaires to refine a solution.

Managers need to attempt to solve all problems.

__________ is the second step in the decision-making model.

Cost-benefit analysis requires that all costs and benefits be expressed numerically, so that the total costs can be compared mathematically to the total benefits.

Programmed decisions are those that arise in recurring or routine situations.

Maximizing is best when ____________.

With programmed decision making, the alternative is usually determined by __________.

Which of the following is the third step in the decision-making model?

In countries that are less time conscious, decision styles are more reflexive.

Data-driven businesses have lower quality and speed of execution of plans because of the time-consuming nature of the data analysis process.

Which of the following is representative of consistent decision maker?

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, Finances, and People

Operations, Quality, and Productivity

Filters

Exam 4: Creative Problem Solving and Decision Making

In Japan, __________ is called ringi.

_____________ is a type of innovation that introduces new goods or services.

__________ describes the feeling where the pain of losing outweighs the joy of winning.

_____________ is selecting an alternative based on your experience and rational judgment.

The second step of the decision-making model is to set objectives and criteria.

A problem is __________.

_________ involves using a series of confidential questionnaires to refine a solution.

Managers need to attempt to solve all problems.

__________ is the second step in the decision-making model.

Cost-benefit analysis requires that all costs and benefits be expressed numerically, so that the total costs can be compared mathematically to the total benefits.

Programmed decisions are those that arise in recurring or routine situations.

Maximizing is best when ____________.

With programmed decision making, the alternative is usually determined by __________.

Which of the following is the third step in the decision-making model?

In countries that are less time conscious, decision styles are more reflexive.

Data-driven businesses have lower quality and speed of execution of plans because of the time-consuming nature of the data analysis process.

Which of the following is representative of consistent decision maker?

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, Finances, and People

Operations, Quality, and Productivity

Filters