Exam 4: Creative Problem Solving and Decision Making

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You called a group decision-making meeting with your team today to get their help in deciding how best to compete with two new competitors that recently opened nearby.The meeting has run over two hours already, and you're starting to get worried about all the work that's being left undone in the meantime.You've also noticed that one of your newest managers, Patel, agrees with everything one of your most senior managers, Rosa, says, even though he sometimes seems a little reluctant to do so.Patel's behavior is an example of __________.

(Multiple Choice)
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Problems may be classified in terms of all the following, except __________.

(Multiple Choice)
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List and explain the three stages in the creative process.

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The decision-making model includes all the following steps, except __________.

(Multiple Choice)
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________________ is the process of suggesting many possible alternatives without evaluation.

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Decisions often take longer to make in countries with cultures that value high levels of participation in the process.

(True/False)
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Programmed decisions are those that occur in unique situations.

(True/False)
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Innovation is the implementation of a new idea.

(True/False)
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When weighing criteria, all want criteria get an equal rating, while must criteria can be weighted by importance.

(True/False)
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Which of the following is not one of the ways in which culture influences problem solving and decision making?

(Multiple Choice)
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Problem solving and decision making are interrelated with each other.

(True/False)
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What is the difference between quantitative techniques and cost-benefit analysis?

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Consistent decision makers consistently either rush or take too much time.

(True/False)
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When there is greater uncertainty in a situation, it generally means there is a greater ability to predict the outcome of that situation.

(True/False)
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Under conditions of _________, lack of information or knowledge makes the outcome of each alternative unpredictable.

(Multiple Choice)
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Ben Franklin is said to have used break-even analysis in order to make decisions.

(True/False)
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Managers commonly use __________ for technological forecasting.

(Multiple Choice)
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What are the two types of criteria you can establish?

(Multiple Choice)
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_________ is the process of generating novel alternatives through role playing and fantasizing.

(Multiple Choice)
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When we will not admit that we made a bad decision, we are in the process known as __________.

(Multiple Choice)
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