Exam 6: Managing Change, Innovation, and Entrepreneurship

According to the Department of Labor, a small business employs fewer than __________ workers.

Mary is a new supervisor working with a preexisting staff that has resisted many of the new policies she has put into place.She realizes that she may have overstepped boundaries with the staff and has made efforts to make sure the staff knows she has their best interests in mind.She has encouraged staff members to suggest their own ideas and emphasizes that their input is important in making decisions.How is Mary overcoming resistance with her staff?

Innovative structures commonly share all of the following characteristics, except __________.

Forces for change include the environment, technology cycles, and next generation.

John is an owner of a franchise that produces custom signs and banners.Prior to the recession, the majority of John's business came in the form of walk-in and repeat customers.After the recession, the amount of traffic to his shop dwindled and his business was suffering.John decided to hire an outside salesperson to actively find new business rather than wait for new business to come to him.What type of change did John implement?

According to the technology adoption curve, the first group to adopt a new technology is referred to as __________.

What is a major focus of resistance to change?

___________ is the alteration of existing work routines and strategies that affect the whole organization.

Both the Small Business Administration and the Department of Labor define a business as large if it has __________ or more employees.

When surveyed, most entrepreneurs reported that they started businesses that offered products or services that already existed and that were on par with existing offerings.

Sally was recently assigned to an important advertising campaign for WonderCorp's new project.She is usually the leader of cash operations and has not done any major advertising since she graduated three years ago.Sally is scared she might ruin the advertisement and create a bad name for the company.What is Sally's reason for resisting change?

There are four types of change.

A new venture is a new business or a new line of business.

The _______________ is often responsible for organizational development throughout an organization while the ___________ is responsible for implementing an organizational change effort.

Lucy has asked her staff to think of an idea for the company to have the competitive advantage in social media.Despite staff complaints, Lucy feels the need to take action and has encouraged staff members to make social media a high priority in development before another company takes the advantage.How is Mary overcoming resistance with her staff?

When tasks change, people's compensation and job titles must change.

Which of the following forms of organizational development intervention is the oldest and most popular technique at the department, division, and organizational levels?

Jen is a member of a team within her company that needs to solve the problem of why their customer base is decreasing.The team is small, with only seven members, including her.After Jen's boss gives the team their assignment, they begin to determine why their customer base is shrinking.They decide to make a diagram.Jen's group is using which organizational development intervention?

Mitchel has worked for Smith's Construction Company for eight years and loves his job.Recently, a new manager was hired for his region and rumor has it that the new manager wants to bring in all his own staff and plans on laying off most of the existing workers.Many of Mitchel's friends have begun looking for new jobs, but Mitchel believes that there is no way he will be one of the ones to be let go.He is currently experiencing which stage of the change process?

In 2006, Microsoft released the Xbox 360, which was capable of playing older Xbox games.This is an example of __________.