Question 1

List and describe the five steps of the message-sending process.

Accepted Answer

Step 1: Develop rapport: Put the receive

Question 2

Explain the concept of cloud computing and how it benefits organizations that use it.

Accepted Answer

The idea behind cloud computing is that

Question 3

The five typical response styles include reflecting, reassuring, _______________.

Accepted Answer

A) advising, assisting, and supporting 
B) diverting, probing, and sympathizing 
C) advising, diverting, and probing 
D) probing, listening, and advising 
A) advising, assisting, and supporting 
B) diverting, probing, and sympathizing 
C) advising, diverting, and probing 
D) probing, listening, and advising

Question 4

What is the difference among vertical, horizontal, and grapevine communication?

Accepted Answer

Vertical communication is the flow of in

Question 5

Millennials want __________ at work, but they display far less of it than those of older generations.

Accepted Answer

A) trustworthiness 
B) communication 
C) leadership 
D) empathy 
A) trustworthiness 
B) communication 
C) leadership 
D) empathy

Question 6

Thurston asked his employee, Connor, how the monthly report was coming along, since it was due soon.Connor told Thurston it was almost done, even though he hadn't done anything other than generate a few graphs that would be included in the report.The primary barrier to communication in this situation is __________.

Accepted Answer

A) trust and credibility 
B) filtering 
C) poor listening 
D) perception 
A) trust and credibility 
B) filtering 
C) poor listening 
D) perception

Question 7

_____________ are the appropriate channels for delegating tasks, coaching, disciplining, and developing good relationships.

Accepted Answer

A) Face-to-face conversations 
B) Telephone conversations 
C) Presentations 
D) Meetings 
A) Face-to-face conversations 
B) Telephone conversations 
C) Presentations 
D) Meetings

Question 8

What is the final step of the message-sending process?

Accepted Answer

A) State your communication objective. 
B) Check the receiver's understanding. 
C) Get a commitment and follow up. 
D) Develop rapport. 
A) State your communication objective. 
B) Check the receiver's understanding. 
C) Get a commitment and follow up. 
D) Develop rapport.

Question 9

Active listening includes all of the following, except _____________.

Accepted Answer

A) paying attention 
B) avoiding distractions 
C) evaluating constantly 
D) asking questions 
A) paying attention 
B) avoiding distractions 
C) evaluating constantly 
D) asking questions

Question 10

Solomon is currently meeting with his manager, Shayla, about his performance appraisal.He wants his nonverbal communication to convey to Shayla that he is open to her feedback.Which of the following things should he not do?

Accepted Answer

A) Lean forward 
B) Gesture frequently 
C) Smile 
D) Cross his legs 
A) Lean forward 
B) Gesture frequently 
C) Smile 
D) Cross his legs

Question 11

The CEO of ClubCorp told his vice president to cut costs by 10% or, unfortunately, other parts of the budget would have to be cut.This illustrates what form of communication flow?

Accepted Answer

A) Downward vertical 
B) Upward vertical 
C) Horizontal 
D) Grapevine 
A) Downward vertical 
B) Upward vertical 
C) Horizontal 
D) Grapevine

Question 12

Sadie is mentally paraphrasing what her professor is saying about the next assignment and creating mental summaries of each part of the assignment as he continues to talk.However, she's being careful not to come to any conclusions about the assignment, such as how hard it might be, until she's heard everything he has to say.Sadie is currently engaged in the process of __________ as she receives the message her professor is sending.

Accepted Answer

A) checking understanding 
B) listening 
C) analyzing 
D) recoding 
A) checking understanding 
B) listening 
C) analyzing 
D) recoding

Question 13

When probing, ________ questions are preferable to "Why?" questions.

Accepted Answer

A) "When?" 
B) "Where?" 
C) "Who?" 
D) "What?" 
A) "When?" 
B) "Where?" 
C) "Who?" 
D) "What?"

Question 14

It is important for a manager to be open to feedback because ____________.

Accepted Answer

A) the receivers are doing most of the work 
B) receivers will avoid managers who get upset when asked questions 
C) feedback eliminates the need for follow up 
D) feedback is more likely to be positive than negative 
A) the receivers are doing most of the work 
B) receivers will avoid managers who get upset when asked questions 
C) feedback eliminates the need for follow up 
D) feedback is more likely to be positive than negative

Question 15

You are the manager of a very fun-loving department.Unfortunately, there have been a number of sexual harassment claims of late and you want to make sure that everyone is on the same page of what is acceptable and what is inappropriate.Remembering the important elements of presentations, how will you address this issue?

Accepted Answer

Responses to this question will vary gre

Question 16

Define active listening and list four of the guidelines for active listeners to follow.

Accepted Answer

Active listening puts the three parts of

Question 17

Facebook is considered a type of information network.

Accepted Answer

A) True 
 B)False

Question 18

When planning a message, one should not consider _________.

Accepted Answer

A) who should receive the message 
B) what feedback will result from the message 
C) when the message will be transmitted 
D) where the message will be transmitted 
A) who should receive the message 
B) what feedback will result from the message 
C) when the message will be transmitted 
D) where the message will be transmitted

Question 19

Which of the following is not considered a quality of useful information?

Accepted Answer

A) Timely 
B) Detailed 
C) Relevant 
D) Understandable 
A) Timely 
B) Detailed 
C) Relevant 
D) Understandable

Question 20

It does not really matter what someone knows; what counts is how they feel.

Accepted Answer

A) True 
 B)False

List and describe the five steps of the message-sending process.

Explain the concept of cloud computing and how it benefits organizations that use it.

The five typical response styles include reflecting, reassuring, _______________.

What is the difference among vertical, horizontal, and grapevine communication?

Millennials want __________ at work, but they display far less of it than those of older generations.

_____________ are the appropriate channels for delegating tasks, coaching, disciplining, and developing good relationships.

What is the final step of the message-sending process?

Active listening includes all of the following, except _____________.

Solomon is currently meeting with his manager, Shayla, about his performance appraisal.He wants his nonverbal communication to convey to Shayla that he is open to her feedback.Which of the following things should he not do?

The CEO of ClubCorp told his vice president to cut costs by 10% or, unfortunately, other parts of the budget would have to be cut.This illustrates what form of communication flow?

When probing, ________ questions are preferable to "Why?" questions.

It is important for a manager to be open to feedback because ____________.

Define active listening and list four of the guidelines for active listeners to follow.

Facebook is considered a type of information network.

When planning a message, one should not consider _________.

Which of the following is not considered a quality of useful information?

It does not really matter what someone knows; what counts is how they feel.

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Managing Control Systems, Finances, and People

Operations, Quality, and Productivity

Filters

Exam 13: Communication and Information Technology

List and describe the five steps of the message-sending process.

Explain the concept of cloud computing and how it benefits organizations that use it.

The five typical response styles include reflecting, reassuring, _______________.

What is the difference among vertical, horizontal, and grapevine communication?

Millennials want __________ at work, but they display far less of it than those of older generations.

_____________ are the appropriate channels for delegating tasks, coaching, disciplining, and developing good relationships.

What is the final step of the message-sending process?

Active listening includes all of the following, except _____________.

Solomon is currently meeting with his manager, Shayla, about his performance appraisal.He wants his nonverbal communication to convey to Shayla that he is open to her feedback.Which of the following things should he not do?

The CEO of ClubCorp told his vice president to cut costs by 10% or, unfortunately, other parts of the budget would have to be cut.This illustrates what form of communication flow?

When probing, ________ questions are preferable to "Why?" questions.

It is important for a manager to be open to feedback because ____________.

Define active listening and list four of the guidelines for active listeners to follow.

Facebook is considered a type of information network.

When planning a message, one should not consider _________.

Which of the following is not considered a quality of useful information?

It does not really matter what someone knows; what counts is how they feel.

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Managing Control Systems, Finances, and People

Operations, Quality, and Productivity

Filters