Question 1

"You will make it!" is an example of a probing response.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is usually not a good practice for getting feedback on messages?

Accepted Answer

A) Be open to feedback. 
B) Be aware of nonverbal communication. 
C) Ask the receiver if they have any questions. 
D) Ask the receiver to paraphrase the message. 
A) Be open to feedback. 
B) Be aware of nonverbal communication. 
C) Ask the receiver if they have any questions. 
D) Ask the receiver to paraphrase the message.

Question 3

__________ are used to convey information, evaluation, analysis, and/or recommendations to management or colleagues.

Accepted Answer

A) Letters 
B) Bulletin boards 
C) Reports 
D) Memos 
A) Letters 
B) Bulletin boards 
C) Reports 
D) Memos

Question 4

List and define the four stages in the interpersonal communication process.

Accepted Answer

Stage 1: The sender encodes the message

Question 5

Within an information network, the headquarters facility has direct contact with all groups, except _________.

Accepted Answer

A) remote facilities 
B) suppliers 
C) databases 
D) customers 
A) remote facilities 
B) suppliers 
C) databases 
D) customers

Question 6

When your oral communication conflicts with your nonverbal communication, be aware that ___________.

Accepted Answer

A) people tend give equal weight to nonverbal and oral elements 
B) people tend to disregard both the oral and nonverbal messages 
C) people tend to give more weight to nonverbal than oral elements 
D) people tend to give more weight to oral than nonverbal elements 
A) people tend give equal weight to nonverbal and oral elements 
B) people tend to disregard both the oral and nonverbal messages 
C) people tend to give more weight to nonverbal than oral elements 
D) people tend to give more weight to oral than nonverbal elements

Question 7

Lena is talking to her supervisor, Sandra, about the task that was just delegated to her.Lena is repeating parts of what Sandra said back to her, using her own words, of course.Lena is also asking questions about certain elements of the task and she's carefully observing Sandra's nonverbal behavior, looking for signs that Sandra understands what she's saying.Lena is currently engaged in the process of __________.

Accepted Answer

A) recoding 
B) checking understanding 
C) listening 
D) analyzing 
A) recoding 
B) checking understanding 
C) listening 
D) analyzing

Question 8

Information networks refer to the technology used to store, process, and distribute useful information.

Accepted Answer

A) True 
 B)False

Question 9

Alenova manages a local perfume shop with three employees.Which of the following would she want to use to manage her payroll?

Accepted Answer

A) TPS 
B) MIS 
C) DSS 
D) IPS 
A) TPS 
B) MIS 
C) DSS 
D) IPS

Question 10

Which of the following forms of written communication would most likely be used to communicate with people outside of the organization?

Accepted Answer

A) Bulletin boards 
B) Letters 
C) Reports 
D) Memos 
A) Bulletin boards 
B) Letters 
C) Reports 
D) Memos

Question 11

Giving someone a wink or a dirty look would be considered which element of body language?

Accepted Answer

A) Facial expressions 
B) Haptics 
C) Gestures 
D) Posture 
A) Facial expressions 
B) Haptics 
C) Gestures 
D) Posture

Question 12

Which of the following can be a nonverbal and graphic form of written communication?

Accepted Answer

A) Newsletters and signs 
B) Reports and memos 
C) Posters and signs 
D) Bulletin boards and memos 
A) Newsletters and signs 
B) Reports and memos 
C) Posters and signs 
D) Bulletin boards and memos

Question 13

All of the following may be signs a person is lying, except __________.

Accepted Answer

A) misspelled words 
B) noncommittal statements 
C) inconsistencies in what they say/write 
D) repeating the same thing over and over in slightly different ways 
A) misspelled words 
B) noncommittal statements 
C) inconsistencies in what they say/write 
D) repeating the same thing over and over in slightly different ways

Question 14

Speaking to someone on the phone provides the highest levels of media richness.

Accepted Answer

A) True 
 B)False

Question 15

___________ are commonly used to send an intraorganizational message.

Accepted Answer

A) Reports 
B) Memos 
C) Letters 
D) Posters 
A) Reports 
B) Memos 
C) Letters 
D) Posters

Question 16

It important to remember that when someone gives you criticism, they are probably wanting to __________.

Accepted Answer

A) test your emotional intelligence 
B) toughen you up 
C) help you succeed 
D) make themselves feel important 
A) test your emotional intelligence 
B) toughen you up 
C) help you succeed 
D) make themselves feel important

Question 17

Software has been developed that will check for __________ to improve your e-mails to ensure that your intentions will be properly understood and to help you develop and maintain good relationships.

Accepted Answer

A) biases 
B) empathy 
C) slang 
D) defensiveness 
A) biases 
B) empathy 
C) slang 
D) defensiveness

Question 18

Which of the following is not considered one of the major communication barriers?

Accepted Answer

A) Noise 
B) Emotions 
C) Personality 
D) Channel selection 
A) Noise 
B) Emotions 
C) Personality 
D) Channel selection

Question 19

Asking the receiver if they have any questions is a good way to check if the message has been received.

Accepted Answer

A) True 
 B)False

Question 20

All of the following are types of information systems, except _____________.

Accepted Answer

A) TPS 
B) DSS 
C) IPS 
D) MIS 
A) TPS 
B) DSS 
C) IPS 
D) MIS

"You will make it!" is an example of a probing response.

Which of the following is usually not a good practice for getting feedback on messages?

__________ are used to convey information, evaluation, analysis, and/or recommendations to management or colleagues.

List and define the four stages in the interpersonal communication process.

Within an information network, the headquarters facility has direct contact with all groups, except _________.

When your oral communication conflicts with your nonverbal communication, be aware that ___________.

Information networks refer to the technology used to store, process, and distribute useful information.

Alenova manages a local perfume shop with three employees.Which of the following would she want to use to manage her payroll?

Which of the following forms of written communication would most likely be used to communicate with people outside of the organization?

Giving someone a wink or a dirty look would be considered which element of body language?

Which of the following can be a nonverbal and graphic form of written communication?

All of the following may be signs a person is lying, except __________.

Speaking to someone on the phone provides the highest levels of media richness.

___________ are commonly used to send an intraorganizational message.

It important to remember that when someone gives you criticism, they are probably wanting to __________.

Software has been developed that will check for __________ to improve your e-mails to ensure that your intentions will be properly understood and to help you develop and maintain good relationships.

Which of the following is not considered one of the major communication barriers?

Asking the receiver if they have any questions is a good way to check if the message has been received.

All of the following are types of information systems, except _____________.

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Managing Control Systems, Finances, and People

Operations, Quality, and Productivity

Filters

Exam 13: Communication and Information Technology

"You will make it!" is an example of a probing response.

Which of the following is usually not a good practice for getting feedback on messages?

__________ are used to convey information, evaluation, analysis, and/or recommendations to management or colleagues.

List and define the four stages in the interpersonal communication process.

Within an information network, the headquarters facility has direct contact with all groups, except _________.

When your oral communication conflicts with your nonverbal communication, be aware that ___________.

Information networks refer to the technology used to store, process, and distribute useful information.

Alenova manages a local perfume shop with three employees.Which of the following would she want to use to manage her payroll?

Which of the following forms of written communication would most likely be used to communicate with people outside of the organization?

Giving someone a wink or a dirty look would be considered which element of body language?

Which of the following can be a nonverbal and graphic form of written communication?

All of the following may be signs a person is lying, except __________.

Speaking to someone on the phone provides the highest levels of media richness.

___________ are commonly used to send an intraorganizational message.

It important to remember that when someone gives you criticism, they are probably wanting to __________.

Software has been developed that will check for __________ to improve your e-mails to ensure that your intentions will be properly understood and to help you develop and maintain good relationships.

Which of the following is not considered one of the major communication barriers?

Asking the receiver if they have any questions is a good way to check if the message has been received.

All of the following are types of information systems, except _____________.

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Managing Control Systems, Finances, and People

Operations, Quality, and Productivity

Filters