Question 1

Which of the following is not generally true about women in the workplace as compared to men?

Accepted Answer

A) Women are more likely to check in with their employees frequently. 
B) Women are more likely to treat others as equals. 
C) Women are more likely to ask for a raise and apply for promotion. 
D) Women are more likely to try for collaboration. 
A) Women are more likely to check in with their employees frequently. 
B) Women are more likely to treat others as equals. 
C) Women are more likely to ask for a raise and apply for promotion. 
D) Women are more likely to try for collaboration.

Question 2

The practice of storing data and software on the Internet and then accessing it and running it from office computers is called __________.

Accepted Answer

A) the Internet of things 
B) network appliances 
C) cloud computing 
D) distributed computing 
A) the Internet of things 
B) network appliances 
C) cloud computing 
D) distributed computing

Question 3

___________ refers to understanding and relating to another's feelings.

Accepted Answer

A) Emotional intelligence 
B) Emotional quotient 
C) Empathic listening 
D) Empathic communication 
A) Emotional intelligence 
B) Emotional quotient 
C) Empathic listening 
D) Empathic communication

Question 4

During Gene's meeting with his manager, his manager spent about five minutes reviewing the highly complex new accounting procedures Gene was expected to implement within his department.Which of the following types of communication barriers does this situation likely represent?

Accepted Answer

A) Noise 
B) Information overload 
C) Trust and credibility 
D) Filtering 
A) Noise 
B) Information overload 
C) Trust and credibility 
D) Filtering

Question 5

Vocal quality is considered part of one's body language.

Accepted Answer

A) True 
 B)False

Question 6

If you are delivering a message and the receivers have a puzzled look, you can surmise __________.

Accepted Answer

A) they are upset 
B) they are not listening 
C) they dislike you 
D) they do not understand 
A) they are upset 
B) they are not listening 
C) they dislike you 
D) they do not understand

Question 7

Upward communication allows employees to participate in management decisions and improves performance.

Accepted Answer

A) True 
 B)False

Question 8

Semantics and jargon are related to which of the following communication barriers?

Accepted Answer

A) Poor listening 
B) Trust and credibility 
C) Perception 
D) Filtering 
A) Poor listening 
B) Trust and credibility 
C) Perception 
D) Filtering

Question 9

________ is a global collection of computer networks linked together to exchange data and information.

Accepted Answer

A) World Wide Web 
B) The Internet 
C) Cloud computing 
D) Big data 
A) World Wide Web 
B) The Internet 
C) Cloud computing 
D) Big data

Question 10

Due to budget cuts, Alec has been asked by his senior managers to lay off three people.Which form of communication should Alec use with those three people?

Accepted Answer

A) Oral channels in a group setting 
B) Written channels by sending an e-mail to all involved 
C) Oral channels in a one-on-one setting 
D) A combined channel by talking to everyone and then sending out a memo 
A) Oral channels in a group setting 
B) Written channels by sending an e-mail to all involved 
C) Oral channels in a one-on-one setting 
D) A combined channel by talking to everyone and then sending out a memo

Question 11

Business is booming! Out of excitement, you sent out a memo that told everyone that you would be giving everyone vacations once this quarter's sales figures were posted on August 1st.Subsequently, everyone in your department planned a vacation for August 1st through the 7th.What was wrong with your message?

Accepted Answer

A) The who: You did not send the message to the correct people. 
B) The how: You did not encode your message correctly in terms of when the vacations would be. 
C) The when: You did not send the message at the right time. 
D) The where: You did not send the message in the correct setting. 
A) The who: You did not send the message to the correct people. 
B) The how: You did not encode your message correctly in terms of when the vacations would be. 
C) The when: You did not send the message at the right time. 
D) The where: You did not send the message in the correct setting.

Question 12

Molly and Filippe were having a discussion at work one day about the new computer systems.Molly is British and said she was "dead chuffed" to have been chosen to work on the new system.Filippe heard this and immediately told his supervisor that Molly did not like the new computer system.In reality, Molly is very pleased to be involved.Which communication barrier seems to be at play?

Accepted Answer

A) Language/culture 
B) Emotions 
C) Filtering 
D) Noise 
A) Language/culture 
B) Emotions 
C) Filtering 
D) Noise

Question 13

Logan manages a popular paintball business and oversees 15 employees.Even though he worked his way up and has a good amount of experience, he is careful to not be too quick to offer advice to his employees when they come to him with problems.Logan does this because he knows that ____________.

Accepted Answer

A) employees will lose respect for him if he gives them advice 
B) it tends to close or limit discussion 
C) it's always better for employees to figure things out on their own 
D) it tends to direct the flow of communication away from the receiver to the sender 
A) employees will lose respect for him if he gives them advice 
B) it tends to close or limit discussion 
C) it's always better for employees to figure things out on their own 
D) it tends to direct the flow of communication away from the receiver to the sender

Question 14

Which of the following is not traditionally a part of an information network?

Accepted Answer

A) Headquarters 
B) Competitors 
C) Customers 
D) Suppliers 
A) Headquarters 
B) Competitors 
C) Customers 
D) Suppliers

Question 15

Information technology has had a negative impact on _______________.

Accepted Answer

A) information richness 
B) informational accuracy 
C) work-life balance 
D) personal productivity 
A) information richness 
B) informational accuracy 
C) work-life balance 
D) personal productivity

Question 16

What is the first step of the message-sending process?

Accepted Answer

A) State your communication objective. 
B) Transmit your message. 
C) Develop rapport. 
D) Check the receiver's understanding. 
A) State your communication objective. 
B) Transmit your message. 
C) Develop rapport. 
D) Check the receiver's understanding.

Question 17

Choose four of the barriers to communication and explain how they do, or may, impact you in your attempts to be successful in this course.

Accepted Answer

Responses to this question will vary gre

Question 18

The dimensions of emotional intelligence include all of the following, except ______________.

Accepted Answer

A) self-awareness 
B) self-consciousness 
C) self-management 
D) self-motivation 
A) self-awareness 
B) self-consciousness 
C) self-management 
D) self-motivation

Question 19

________________ uses manager's insights in an interactive computer-based process to assist in making nonroutine decisions.

Accepted Answer

A) MIS 
B) TPS 
C) IPS 
D) DSS 
A) MIS 
B) TPS 
C) IPS 
D) DSS

Question 20

Understanding and dealing with emotions (yours and others) depends on one's level of ___________.

Accepted Answer

A) emotional stability 
B) emotional intelligence 
C) emotional quotient 
D) emotional awareness 
A) emotional stability 
B) emotional intelligence 
C) emotional quotient 
D) emotional awareness

Which of the following is not generally true about women in the workplace as compared to men?

The practice of storing data and software on the Internet and then accessing it and running it from office computers is called __________.

___________ refers to understanding and relating to another's feelings.

During Gene's meeting with his manager, his manager spent about five minutes reviewing the highly complex new accounting procedures Gene was expected to implement within his department.Which of the following types of communication barriers does this situation likely represent?

Vocal quality is considered part of one's body language.

If you are delivering a message and the receivers have a puzzled look, you can surmise __________.

Upward communication allows employees to participate in management decisions and improves performance.

Semantics and jargon are related to which of the following communication barriers?

________ is a global collection of computer networks linked together to exchange data and information.

Due to budget cuts, Alec has been asked by his senior managers to lay off three people.Which form of communication should Alec use with those three people?

Logan manages a popular paintball business and oversees 15 employees.Even though he worked his way up and has a good amount of experience, he is careful to not be too quick to offer advice to his employees when they come to him with problems.Logan does this because he knows that ____________.

Which of the following is not traditionally a part of an information network?

Information technology has had a negative impact on _______________.

What is the first step of the message-sending process?

Choose four of the barriers to communication and explain how they do, or may, impact you in your attempts to be successful in this course.

The dimensions of emotional intelligence include all of the following, except ______________.

________________ uses manager's insights in an interactive computer-based process to assist in making nonroutine decisions.

Understanding and dealing with emotions (yours and others) depends on one's level of ___________.

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Managing Control Systems, Finances, and People

Operations, Quality, and Productivity

Filters

Exam 13: Communication and Information Technology

Which of the following is not generally true about women in the workplace as compared to men?

The practice of storing data and software on the Internet and then accessing it and running it from office computers is called __________.

___________ refers to understanding and relating to another's feelings.

During Gene's meeting with his manager, his manager spent about five minutes reviewing the highly complex new accounting procedures Gene was expected to implement within his department.Which of the following types of communication barriers does this situation likely represent?

Vocal quality is considered part of one's body language.

If you are delivering a message and the receivers have a puzzled look, you can surmise __________.

Upward communication allows employees to participate in management decisions and improves performance.

Semantics and jargon are related to which of the following communication barriers?

________ is a global collection of computer networks linked together to exchange data and information.

Due to budget cuts, Alec has been asked by his senior managers to lay off three people.Which form of communication should Alec use with those three people?

Logan manages a popular paintball business and oversees 15 employees.Even though he worked his way up and has a good amount of experience, he is careful to not be too quick to offer advice to his employees when they come to him with problems.Logan does this because he knows that ____________.

Which of the following is not traditionally a part of an information network?

Information technology has had a negative impact on _______________.

What is the first step of the message-sending process?

Choose four of the barriers to communication and explain how they do, or may, impact you in your attempts to be successful in this course.

The dimensions of emotional intelligence include all of the following, except ______________.

________________ uses manager's insights in an interactive computer-based process to assist in making nonroutine decisions.

Understanding and dealing with emotions (yours and others) depends on one's level of ___________.

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Managing Control Systems, Finances, and People

Operations, Quality, and Productivity

Filters