Exam 13: Communication and Information Technology

Thurston asked his employee, Connor, how the monthly report was coming along, since it was due soon.Connor told Thurston it was nearly complete and would be ready by the deadline.Thurston then went to Connor's administrative assistant, Sean, and asked Sean to confirm what Connor had said.The primary barrier to communication in this situation is __________.

You are the human resources manager at a large manufacturing facility.You have just finished making a presentation to the line workers on sexual harassment and are bringing your presentation to a conclusion.What guidelines will you follow as you seek feedback on the presentation from those in attendance?

Lynn is the owner/manager of a fudge factory in the popular resort of Lakeside.She is planning to go on vacation for a week and wants to make sure all the employees know that Juanita, the assistant manager, has legitimate power during the week.Lynn should ___________ describing her plans.

Getting the listener's full attention, questioning him or her, and asking him or her to paraphrase the message are all techniques to overcome which communication barrier?

Telephone conversations are appropriate for all of the following, except ___________.

"Don't worry, everything will be okay" is an example of a _____________ response.

Please list and define the five dimensions of emotional intelligence.

Transactional processing systems are used to handle routine and nonroutine business matters.

Molly and Filippe were having a discussion at work one day about the new computer systems.Molly is British and said she was "dead chuffed" to have been chosen to work on the new system.Filippe heard this and immediately told his supervisor that Molly did not like the new computer system.In reality, Molly is very pleased to be involved.Which part of the communication process went amiss?

Like advising, reflecting tends to redirect, close, or limit the flow of communication.

___________ will indicate if the receiver has been listening and whether or not he or she can give an appropriate reply.

Communication is the process of transmitting __________.

Which of the following channel combinations is least likely?

List and define the five questions one should answer before sending a message.

________________ refers to the amount of information and meaning conveyed through a channel.

The process of receiving messages does not include ___________.

As general rule, a written message is not appropriate for delivering _________.

Lavern and Donald are coworkers on a large branding campaign.While the project is on track, Lavern feels that she is doing all of the work and that Donald is treating her like a second-class citizen.Lavern comes to you and says "Donald is a complete jerk and he really needs to get fired!" Which of the following is an appropriate empathetic response for you to offer her?

Companies with more women in leadership positions perform better.

Which of the following is a good probing response?