Exam 14: Operations,quality,and Productivity

Maintaining the value of the outputs while decreasing the value of the inputs is one way to increase productivity.

Why is capacity planning so important?

Identify the type of inventory and how it is controlled where you work or have worked.

Explain the differences among operations systems with respect to tangibility of products,levels of customer involvement,operations flexibility,and management of resources and technology.

The planning sheet has an advantage over the Gantt chart in that it places progress toward the objective as a control technique.

What are the four types of inventory?

What is the relationship between inventory and quality control?

Using Exhibit 14-2,identify the operations system where you work or have worked based on product tangibility,customer involvement,flexibility,and resources.

Fixed-position layout is associated with make-to-stock and assemble-to-order levels of customer involvement,flexible project process operations,and balanced intensity.

The product mix includes:

__________ are transformed outputs that have not yet been delivered to customers.

The product design includes the number of product lines,the number of products offered within each line,and the mixture of goods and services within each line.

Which of the following is NOT a type of facility layout?

When would you use a PERT network rather than a Gantt chart?

Automation uses computers to design or manufacture goods.

__________ process operations produce outputs in an assembly-line structure,where employees and equipment are quite specialized in function and location.

Why is it important to balance time-based competition and design?

Statistical process control (SPC)is the process of ensuring that all types of inventory meet standards.

The International Standards Organization certifies firms that meet set quality standards.

Priority scheduling is the continuing evaluation and reordering of the sequence in which products will be produced.