Question 1

Discuss how a supervisor can effectively regulate departmental workflow.

Accepted Answer

A supervisor can take several steps to r

Question 2

Standards of quality control should be written,measurable,clear,specific,and challenging but achievable.

Accepted Answer

A) True 
 B)False

Question 3

Low turnover is expensive for any company.

Accepted Answer

A) True 
 B)False

Question 4

Operative employees will contribute to improve productivity only if they believe management is truly committed to this objective.

Accepted Answer

A) True 
 B)False

Question 5

A supervisor may find it helpful to work with his or her manager and peers or form teams of employees to examine and solve workflow problems.

Accepted Answer

A) True 
 B)False

Question 6

After identifying quality problems,a typical employee involvement team selects the problems to focus on first.

Accepted Answer

A) True 
 B)False

Question 7

Statistical quality control primarily involves:

Accepted Answer

A)  maintaining a customer feedback log and making the necessary improvements in products whenever required. 
B)  checking each and every product for possible defects so as to reduce high costs related to poor quality. 
C)  looking for defects in parts, finished goods, or other outcomes selected through a sampling technique. 
D)  monitoring production quality on an ongoing basis and making corrections whenever the results show that the process is out of control. 
A)  maintaining a customer feedback log and making the necessary improvements in products whenever required. 
B)  checking each and every product for possible defects so as to reduce high costs related to poor quality. 
C)  looking for defects in parts, finished goods, or other outcomes selected through a sampling technique. 
D)  monitoring production quality on an ongoing basis and making corrections whenever the results show that the process is out of control.

Question 8

Product quality control specifically emphasizes how to do things in a way that leads to better quality.

Accepted Answer

A) True 
 B)False

Question 9

To ensure superior quality of goods,supervisors should take all the decisions related to improving productivity and avoid involving employees in the process.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is a series of standards adopted by the International Organization for Standardization to spell out acceptable criteria for quality systems?

Accepted Answer

A)  ISO 9000 
B)  Total quality management guidelines 
C)  Malcolm Baldrige guidelines 
D)  Benchmarking 
A)  ISO 9000 
B)  Total quality management guidelines 
C)  Malcolm Baldrige guidelines 
D)  Benchmarking

Question 11

When a city's park district considers ways to upgrade its playground equipment or improve the programs it offers senior citizens,it is focusing on:

Accepted Answer

A)  concurrent control. 
B)  process control. 
C)  method control. 
D)  product quality control. 
A)  concurrent control. 
B)  process control. 
C)  method control. 
D)  product quality control.

Question 12

High turnover is most likely to:

Accepted Answer

A)  save the company from unnecessary expenses. 
B)  motivate employees to increase productivity. 
C)  prove expensive for the company. 
D)  attract qualified employees. 
A)  save the company from unnecessary expenses. 
B)  motivate employees to increase productivity. 
C)  prove expensive for the company. 
D)  attract qualified employees.

Question 13

The practice of identifying the top performer of a process,then learning and carrying out the top performer's practices is called:

Accepted Answer

A)  diversity training. 
B)  free riding. 
C)  total quality management. 
D)  benchmarking. 
A)  diversity training. 
B)  free riding. 
C)  total quality management. 
D)  benchmarking.

Question 14

Expenses not related directly to producing goods and services are popularly referred to as:

Accepted Answer

A)  staff salaries. 
B)  overhead. 
C)  core costs. 
D)  fixed costs. 
A)  staff salaries. 
B)  overhead. 
C)  core costs. 
D)  fixed costs.

Question 15

Which of the following is true in the context of regulating departmental workflow?

Accepted Answer

A)  If the workflow must remain even, a supervisor must hire temporary employees during peak periods. 
B)  When a definite plan is charted out, it hampers the flexibility of the employees and makes it difficult to regulate departmental workflow. 
C)  A supervisor should ideally avoid working closely with his/her manager and peers in order to effectively regulate departmental workflow. 
D)  The formation of teams of employees to examine and solve workflow problems helps in effectively regulating departmental workflow. 
A)  If the workflow must remain even, a supervisor must hire temporary employees during peak periods. 
B)  When a definite plan is charted out, it hampers the flexibility of the employees and makes it difficult to regulate departmental workflow. 
C)  A supervisor should ideally avoid working closely with his/her manager and peers in order to effectively regulate departmental workflow. 
D)  The formation of teams of employees to examine and solve workflow problems helps in effectively regulating departmental workflow.

Question 16

To increase productivity,a supervisor needs to either increase outputs or reduce inputs,but not both.

Accepted Answer

A) True 
 B)False

Question 17

Quality improvement practices should be directed toward delivering greater customer value.

Accepted Answer

A) True 
 B)False

Question 18

When managers start talking about improving productivity,employees initially react with relief.

Accepted Answer

A) True 
 B)False

Question 19

Benchmarking is a process-oriented quality control method designed specifically to reduce errors to 99.9997 percent perfect.

Accepted Answer

A) True 
 B)False

Question 20

An operator who periodically measures some aspect of ongoing production and plots the results on a control chart is most likely using:

Accepted Answer

A)  statistical quality control. 
B)  statistical process control. 
C)  the zero-defects approach. 
D)  the just in time approach. 
A)  statistical quality control. 
B)  statistical process control. 
C)  the zero-defects approach. 
D)  the just in time approach.

Discuss how a supervisor can effectively regulate departmental workflow.

Standards of quality control should be written,measurable,clear,specific,and challenging but achievable.

Low turnover is expensive for any company.

Operative employees will contribute to improve productivity only if they believe management is truly committed to this objective.

A supervisor may find it helpful to work with his or her manager and peers or form teams of employees to examine and solve workflow problems.

After identifying quality problems,a typical employee involvement team selects the problems to focus on first.

Statistical quality control primarily involves:

Product quality control specifically emphasizes how to do things in a way that leads to better quality.

To ensure superior quality of goods,supervisors should take all the decisions related to improving productivity and avoid involving employees in the process.

Which of the following is a series of standards adopted by the International Organization for Standardization to spell out acceptable criteria for quality systems?

When a city's park district considers ways to upgrade its playground equipment or improve the programs it offers senior citizens,it is focusing on:

High turnover is most likely to:

The practice of identifying the top performer of a process,then learning and carrying out the top performer's practices is called:

Expenses not related directly to producing goods and services are popularly referred to as:

Which of the following is true in the context of regulating departmental workflow?

To increase productivity,a supervisor needs to either increase outputs or reduce inputs,but not both.

Quality improvement practices should be directed toward delivering greater customer value.

When managers start talking about improving productivity,employees initially react with relief.

Benchmarking is a process-oriented quality control method designed specifically to reduce errors to 99.9997 percent perfect.

An operator who periodically measures some aspect of ongoing production and plots the results on a control chart is most likely using:

Supervision: Tradition and Contemporary Trends

Groups, teams, and Powerful Meetings

Corporate Social Responsibility, ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving, Decision Making, and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters

Exam 2: Ensuring High Quality and Productivity

Discuss how a supervisor can effectively regulate departmental workflow.

Standards of quality control should be written,measurable,clear,specific,and challenging but achievable.

Low turnover is expensive for any company.

Operative employees will contribute to improve productivity only if they believe management is truly committed to this objective.

A supervisor may find it helpful to work with his or her manager and peers or form teams of employees to examine and solve workflow problems.

After identifying quality problems,a typical employee involvement team selects the problems to focus on first.

Statistical quality control primarily involves:

Product quality control specifically emphasizes how to do things in a way that leads to better quality.

To ensure superior quality of goods,supervisors should take all the decisions related to improving productivity and avoid involving employees in the process.

Which of the following is a series of standards adopted by the International Organization for Standardization to spell out acceptable criteria for quality systems?

When a city's park district considers ways to upgrade its playground equipment or improve the programs it offers senior citizens,it is focusing on:

High turnover is most likely to:

The practice of identifying the top performer of a process,then learning and carrying out the top performer's practices is called:

Expenses not related directly to producing goods and services are popularly referred to as:

Which of the following is true in the context of regulating departmental workflow?

To increase productivity,a supervisor needs to either increase outputs or reduce inputs,but not both.

Quality improvement practices should be directed toward delivering greater customer value.

When managers start talking about improving productivity,employees initially react with relief.

Benchmarking is a process-oriented quality control method designed specifically to reduce errors to 99.9997 percent perfect.

An operator who periodically measures some aspect of ongoing production and plots the results on a control chart is most likely using:

Supervision: Tradition and Contemporary Trends

Groups, teams, and Powerful Meetings

Corporate Social Responsibility, ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving, Decision Making, and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters