Question 1

Which of the following is most likely to be the first step the members of an employee involvement team would take?

Accepted Answer

A)  Select the problems to focus on first 
B)  Identify quality problems related to the employees' areas of responsibility 
C)  Analyze the problem to identify the causes of poor quality 
D)  Identify possible solutions and select one to recommend to management 
A)  Select the problems to focus on first 
B)  Identify quality problems related to the employees' areas of responsibility 
C)  Analyze the problem to identify the causes of poor quality 
D)  Identify possible solutions and select one to recommend to management

Question 2

Productivity is most likely to improve the most when the:

Accepted Answer

A)  process quality is improved upon so that employees work more efficiently. 
B)  organization's managers decide to put the defective products up for sale. 
C)  output of a department or an organization increases along with the increase in cost. 
D)  organization adheres strictly to the EEOC guidelines. 
A)  process quality is improved upon so that employees work more efficiently. 
B)  organization's managers decide to put the defective products up for sale. 
C)  output of a department or an organization increases along with the increase in cost. 
D)  organization adheres strictly to the EEOC guidelines.

Question 3

To ensure the success of employee involvement teams,membership should ideally be made mandatory.

Accepted Answer

A) True 
 B)False

Question 4

Increasing output without increasing costs is likely to make employees:

Accepted Answer

A)  reduce the time they spend in detour behavior. 
B)  unhappy that they are asked to work harder without additional pay. 
C)  reject the principles of job enlargement and job enrichment. 
D)  readily adopt the principles of job enlargement and job enrichment. 
A)  reduce the time they spend in detour behavior. 
B)  unhappy that they are asked to work harder without additional pay. 
C)  reject the principles of job enlargement and job enrichment. 
D)  readily adopt the principles of job enlargement and job enrichment.

Question 5

When government regulations seem illogical or unreasonable,an organization cannot be penalized for ignoring or disobeying them.

Accepted Answer

A) True 
 B)False

Question 6

Quality control is best defined as the company's efforts to:

Accepted Answer

A)  prevent or correct defects in its goods or services or to improve them in some way. 
B)  produce goods that are of the same quality as the competitor's goods. 
C)  control all whistle-blowing activities so as to maintain the positive image of the company. 
D)  let employees know that they will be penalized for any complaints related to the quality of their goods or services. 
A)  prevent or correct defects in its goods or services or to improve them in some way. 
B)  produce goods that are of the same quality as the competitor's goods. 
C)  control all whistle-blowing activities so as to maintain the positive image of the company. 
D)  let employees know that they will be penalized for any complaints related to the quality of their goods or services.

Question 7

The zero-defects approach is best defined as the quality control technique:

Accepted Answer

A)  designed to improve the product or service output to 99.97 percent perfect. 
B)  where an organization works toward making its goods and services free of problems. 
C)  in which the employees look for defects in parts, finished goods, or other outcomes selected through a sampling technique. 
D)  in which the top performer of a process is identified and imitated. 
A)  designed to improve the product or service output to 99.97 percent perfect. 
B)  where an organization works toward making its goods and services free of problems. 
C)  in which the employees look for defects in parts, finished goods, or other outcomes selected through a sampling technique. 
D)  in which the top performer of a process is identified and imitated.

Question 8

Supervisors need to remember that a quality control technique itself does not guarantee high quality.

Accepted Answer

A) True 
 B)False

Question 9

Joseph M.Juran,one of the experts who played an important role in spreading the idea of TQM,taught quality concepts to the Japanese.He emphasized the view that management should seek to maintain and improve quality through efforts on two levels: the organization as a whole and the:

Accepted Answer

A)  department primarily formed to improve product quality. 
B)  human resource department of the organization. 
C)  most productive departments in the organization. 
D)  individual departments in the organization. 
A)  department primarily formed to improve product quality. 
B)  human resource department of the organization. 
C)  most productive departments in the organization. 
D)  individual departments in the organization.

Question 10

Process control is best defined as the quality control method that emphasizes:

Accepted Answer

A)  how to do things in a way that leads to better quality. 
B)  how to improve the product itself. 
C)  ways to improve the service itself. 
D)  the use of sampling techniques to find defects in products. 
A)  how to do things in a way that leads to better quality. 
B)  how to improve the product itself. 
C)  ways to improve the service itself. 
D)  the use of sampling techniques to find defects in products.

Question 11

In the context of the zero-defects approach,top managers alone are responsible for ensuring that the company goods and services are free of problems.

Accepted Answer

A) True 
 B)False

Question 12

What is quality control? Which two areas do supervisors focus on when they look for high-quality performance to reinforce or improvements to make? Describe each.

Accepted Answer

Quality control refers to an organizatio

Question 13

An organization with a poor reputation has a harder time recruiting superior employees.

Accepted Answer

A) True 
 B)False

Question 14

The primary objective of total quality management (TQM)is to:

Accepted Answer

A)  meet or exceed customer expectations. 
B)  maximize profits for the company and the employees. 
C)  form a sustainable organization. 
D)  protect the employees from any form of discrimination. 
A)  meet or exceed customer expectations. 
B)  maximize profits for the company and the employees. 
C)  form a sustainable organization. 
D)  protect the employees from any form of discrimination.

Question 15

Employees are fearful of productivity improvements due to possible layoffs.

Accepted Answer

A) True 
 B)False

Question 16

What is turnover? How does it affect organizations?

Accepted Answer

The rate at which employees leave an org

Question 17

Six Sigma is best defined as the process in which an organization-wide focus is placed on satisfying customers by continuously improving every business process.

Accepted Answer

A) True 
 B)False

Question 18

All the quality control strategies are mutually exclusive.

Accepted Answer

A) True 
 B)False

Question 19

Improving process quality improves productivity.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is most likely to be the primary cause underlying the problem of time lost due to tardiness and absenteeism?

Accepted Answer

A)  Frequent layoffs 
B)  Lack of motivation 
C)  Increased costs 
D)  Reduction of overhead 
A)  Frequent layoffs 
B)  Lack of motivation 
C)  Increased costs 
D)  Reduction of overhead

Which of the following is most likely to be the first step the members of an employee involvement team would take?

Productivity is most likely to improve the most when the:

To ensure the success of employee involvement teams,membership should ideally be made mandatory.

Increasing output without increasing costs is likely to make employees:

When government regulations seem illogical or unreasonable,an organization cannot be penalized for ignoring or disobeying them.

Quality control is best defined as the company's efforts to:

The zero-defects approach is best defined as the quality control technique:

Supervisors need to remember that a quality control technique itself does not guarantee high quality.

Joseph M.Juran,one of the experts who played an important role in spreading the idea of TQM,taught quality concepts to the Japanese.He emphasized the view that management should seek to maintain and improve quality through efforts on two levels: the organization as a whole and the:

Process control is best defined as the quality control method that emphasizes:

In the context of the zero-defects approach,top managers alone are responsible for ensuring that the company goods and services are free of problems.

What is quality control? Which two areas do supervisors focus on when they look for high-quality performance to reinforce or improvements to make? Describe each.

An organization with a poor reputation has a harder time recruiting superior employees.

The primary objective of total quality management (TQM)is to:

Employees are fearful of productivity improvements due to possible layoffs.

What is turnover? How does it affect organizations?

Six Sigma is best defined as the process in which an organization-wide focus is placed on satisfying customers by continuously improving every business process.

All the quality control strategies are mutually exclusive.

Improving process quality improves productivity.

Which of the following is most likely to be the primary cause underlying the problem of time lost due to tardiness and absenteeism?

Supervision: Tradition and Contemporary Trends

Groups, teams, and Powerful Meetings

Corporate Social Responsibility, ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving, Decision Making, and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters

Exam 2: Ensuring High Quality and Productivity

Which of the following is most likely to be the first step the members of an employee involvement team would take?

Productivity is most likely to improve the most when the:

To ensure the success of employee involvement teams,membership should ideally be made mandatory.

Increasing output without increasing costs is likely to make employees:

When government regulations seem illogical or unreasonable,an organization cannot be penalized for ignoring or disobeying them.

Quality control is best defined as the company's efforts to:

The zero-defects approach is best defined as the quality control technique:

Supervisors need to remember that a quality control technique itself does not guarantee high quality.

Joseph M.Juran,one of the experts who played an important role in spreading the idea of TQM,taught quality concepts to the Japanese.He emphasized the view that management should seek to maintain and improve quality through efforts on two levels: the organization as a whole and the:

Process control is best defined as the quality control method that emphasizes:

In the context of the zero-defects approach,top managers alone are responsible for ensuring that the company goods and services are free of problems.

What is quality control? Which two areas do supervisors focus on when they look for high-quality performance to reinforce or improvements to make? Describe each.

An organization with a poor reputation has a harder time recruiting superior employees.

The primary objective of total quality management (TQM)is to:

Employees are fearful of productivity improvements due to possible layoffs.

What is turnover? How does it affect organizations?

Six Sigma is best defined as the process in which an organization-wide focus is placed on satisfying customers by continuously improving every business process.

All the quality control strategies are mutually exclusive.

Improving process quality improves productivity.

Which of the following is most likely to be the primary cause underlying the problem of time lost due to tardiness and absenteeism?

Supervision: Tradition and Contemporary Trends

Groups, teams, and Powerful Meetings

Corporate Social Responsibility, ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving, Decision Making, and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters