Question 1

Quality improvement directed toward value ideally begins when the:

Accepted Answer

A)  supervisor makes decisions aimed at balancing present needs against the needs of future generations. 
B)  organization starts to recruit more people with sustainable skills. 
C)  organization's employees communicate with customers to determine their needs and wants. 
D)  organization sets up departments according to the goods or services produced. 
A)  supervisor makes decisions aimed at balancing present needs against the needs of future generations. 
B)  organization starts to recruit more people with sustainable skills. 
C)  organization's employees communicate with customers to determine their needs and wants. 
D)  organization sets up departments according to the goods or services produced.

Question 2

A percentage that represents the average annual earnings for each dollar of a given investment is referred to as the:

Accepted Answer

A)  average downtime. 
B)  average rate of return. 
C)  average idle time. 
D)  total payback period. 
A)  average downtime. 
B)  average rate of return. 
C)  average idle time. 
D)  total payback period.

Question 3

Downtime is best defined as the time during which:

Accepted Answer

A)  employees or machines are not producing goods or services. 
B)  employees or machines are maximizing their production of goods or services. 
C)  the output of a department increases along with an increase in cost. 
D)  the output of a department decreases along with a decrease in cost. 
A)  employees or machines are not producing goods or services. 
B)  employees or machines are maximizing their production of goods or services. 
C)  the output of a department increases along with an increase in cost. 
D)  the output of a department decreases along with a decrease in cost.

Question 4

Lack of motivation is often the problem underlying time lost to tardiness and absenteeism.

Accepted Answer

A) True 
 B)False

Question 5

Downtime is the time during which employees or machines are most productive.

Accepted Answer

A) True 
 B)False

Question 6

Poor-quality work always leads to low costs.

Accepted Answer

A) True 
 B)False

Question 7

Before a supervisor can make decisions about how to trim costs,he/she has to know where the money is going.The most accurate source of such information is a(n):

Accepted Answer

A)  employee handbook. 
B)  code of ethics. 
C)  budget report. 
D)  vision statement. 
A)  employee handbook. 
B)  code of ethics. 
C)  budget report. 
D)  vision statement.

Question 8

Mary processes 96 permit applications in an eight-hour day at the secretary of state's office.If Mary earns $6 per hour,what would be her productivity measure?

Accepted Answer

A)  2 
B)  6 
C)  16 
D)  48 
A)  2 
B)  6 
C)  16 
D)  48

Question 9

Which of the following is an accurate example of an overhead?

Accepted Answer

A)  Cost of company cafeteria 
B)  Cost of instruments needed for production 
C)  Basic salary paid to every employee 
D)  Amount spent on raw materials for production 
A)  Cost of company cafeteria 
B)  Cost of instruments needed for production 
C)  Basic salary paid to every employee 
D)  Amount spent on raw materials for production

Question 10

Idle time refers to the tactics for postponing or avoiding work.

Accepted Answer

A) True 
 B)False

Question 11

Improving productivity involves changing employee attitudes and skills.

Accepted Answer

A) True 
 B)False

Question 12

What are the different ways of improving productivity?

Accepted Answer

Productivity improves when the departmen

Question 13

TQM efforts address the processes used for delivering goods and services,not just the products themselves.

Accepted Answer

A) True 
 B)False

Question 14

List three constraints on productivity.Elaborate one of the limitations and discuss how it can be overcome.

Accepted Answer

Students answers may vary.
Some of the c

Question 15

The most accurate way to apply statistical quality control is to use a:

Accepted Answer

A)  specific sample. 
B)  random sample. 
C)  quota sample. 
D)  stratified sample. 
A)  specific sample. 
B)  random sample. 
C)  quota sample. 
D)  stratified sample.

Question 16

Typically,the productivity of a department increases with the increase in overhead allocated to each department.

Accepted Answer

A) True 
 B)False

Question 17

The superstore supervised by Joanne had such high retail sales for the year that the company president decided to identify her store as the "premier store" for comparisons,not only in terms of gross sales,but also for efficiency in all areas of operations.This practice of determining the quality standards by measuring against the top performer of a particular process is popularly known as:

Accepted Answer

A)  product control. 
B)  benchmarking. 
C)  free riding. 
D)  performance appraisal. 
A)  product control. 
B)  benchmarking. 
C)  free riding. 
D)  performance appraisal.

Question 18

Productivity is best defined as the:

Accepted Answer

A)  success rate of the efforts to prevent defects in a firm's goods or services. 
B)  amount of results an organization gets for a given amount of inputs. 
C)  statistical representation of the effectiveness of a quality control method. 
D)  organization-wide focus on satisfying lifelong customers. 
A)  success rate of the efforts to prevent defects in a firm's goods or services. 
B)  amount of results an organization gets for a given amount of inputs. 
C)  statistical representation of the effectiveness of a quality control method. 
D)  organization-wide focus on satisfying lifelong customers.

Question 19

Poor quality work is most likely to lead to:

Accepted Answer

A)  reduced recalls. 
B)  high profits. 
C)  low costs. 
D)  loss of revenues. 
A)  reduced recalls. 
B)  high profits. 
C)  low costs. 
D)  loss of revenues.

Question 20

Foodie,a fast food joint,offers home delivery service.It realizes that the purchase of a few motorcycles would make the service more efficient.The estimated cost of purchase is set at $100,000 and it is expected to save $20,000 per year.In this case,the payback period would be:

Accepted Answer

A)  6 years 
B)  5 years 
C)  3 years 
D)  2 years 
A)  6 years 
B)  5 years 
C)  3 years 
D)  2 years

Quality improvement directed toward value ideally begins when the:

A percentage that represents the average annual earnings for each dollar of a given investment is referred to as the:

Downtime is best defined as the time during which:

Lack of motivation is often the problem underlying time lost to tardiness and absenteeism.

Downtime is the time during which employees or machines are most productive.

Poor-quality work always leads to low costs.

Before a supervisor can make decisions about how to trim costs,he/she has to know where the money is going.The most accurate source of such information is a(n):

Mary processes 96 permit applications in an eight-hour day at the secretary of state's office.If Mary earns $6 per hour,what would be her productivity measure?

Which of the following is an accurate example of an overhead?

Idle time refers to the tactics for postponing or avoiding work.

Improving productivity involves changing employee attitudes and skills.

What are the different ways of improving productivity?

TQM efforts address the processes used for delivering goods and services,not just the products themselves.

List three constraints on productivity.Elaborate one of the limitations and discuss how it can be overcome.

The most accurate way to apply statistical quality control is to use a:

Typically,the productivity of a department increases with the increase in overhead allocated to each department.

Productivity is best defined as the:

Poor quality work is most likely to lead to:

Foodie,a fast food joint,offers home delivery service.It realizes that the purchase of a few motorcycles would make the service more efficient.The estimated cost of purchase is set at $100,000 and it is expected to save $20,000 per year.In this case,the payback period would be:

Supervision: Tradition and Contemporary Trends

Groups, teams, and Powerful Meetings

Corporate Social Responsibility, ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving, Decision Making, and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters

Exam 2: Ensuring High Quality and Productivity

Quality improvement directed toward value ideally begins when the:

A percentage that represents the average annual earnings for each dollar of a given investment is referred to as the:

Downtime is best defined as the time during which:

Lack of motivation is often the problem underlying time lost to tardiness and absenteeism.

Downtime is the time during which employees or machines are most productive.

Poor-quality work always leads to low costs.

Before a supervisor can make decisions about how to trim costs,he/she has to know where the money is going.The most accurate source of such information is a(n):

Mary processes 96 permit applications in an eight-hour day at the secretary of state's office.If Mary earns $6 per hour,what would be her productivity measure?

Which of the following is an accurate example of an overhead?

Idle time refers to the tactics for postponing or avoiding work.

Improving productivity involves changing employee attitudes and skills.

What are the different ways of improving productivity?

TQM efforts address the processes used for delivering goods and services,not just the products themselves.

List three constraints on productivity.Elaborate one of the limitations and discuss how it can be overcome.

The most accurate way to apply statistical quality control is to use a:

Typically,the productivity of a department increases with the increase in overhead allocated to each department.

Productivity is best defined as the:

Poor quality work is most likely to lead to:

Foodie,a fast food joint,offers home delivery service.It realizes that the purchase of a few motorcycles would make the service more efficient.The estimated cost of purchase is set at $100,000 and it is expected to save $20,000 per year.In this case,the payback period would be:

Supervision: Tradition and Contemporary Trends

Groups, teams, and Powerful Meetings

Corporate Social Responsibility, ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving, Decision Making, and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters