Exam 16: Providing Orientation and Training

Amber's division is about to switch over to a new computerized telephone system in the upcoming month.She realizes that everyone in her division would have to undergo training to operate the new telephone system.Which of the following reasons has led Amber to decide on a training program for her employees?

Which of the following is an advantage closely associated with vestibule training?

Which of the following training techniques would be most suitable for training employees in human relations skills such as communicating,resolving conflicts,and working with people of other races?

In addition to the initial information provision,an orientation should involve follow-up.

In the context of orientation of new employees,which of the following is true?

A supervisor and employee should work on more than one problem at a time so as to increase the efficiency of the employee.

The supervisors are usually in the best position to determine whether a training process is working efficiently.

Which of the following is the main advantage of classroom training?

Which of the following is the first step in the process of providing training to employees?

How can supervisors evaluate the effectiveness of training?

Cross-training is best defined as:

A supervisor should not use a mentoring relationship as an excuse for failure to encourage all employees in the work group.

Apprenticeship is best defined as:

Training is best defined as the process of:

A technique that enhances the usefulness of role-playing is to videotape the session and play it back so participants can see how they looked and sounded.

On-the-job training is best suited for training employees for complex and risky jobs.

In the context of small organizations,who is usually responsible for the orientation of employees?

In the context of coaching an employee,when an employee makes a mistake,the supervisor should:

Computer-based instruction typically turns out to be costlier than other training methods when there are many trainees.

Which of the following is the last step in the process of planning a training program for employees?