Question 1

In which of the following modes of training is the information entirely delivered through computers and other communications technology?

Accepted Answer

A)  On-the-job training 
B)  Apprenticeship 
C)  Distance learning 
D)  Classroom training 
A)  On-the-job training 
B)  Apprenticeship 
C)  Distance learning 
D)  Classroom training

Question 2

Describe the coaching process in the business context.

Accepted Answer

After employees have received training,a

Question 3

Computer-based instruction is becoming more engaging and widespread because of the growing affordability of interactive multimedia.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is an advantage closely associated with the creation of a learning environment?

Accepted Answer

A)  Encourages competition and rivalry among employees and improves their individual performance. 
B)  Provides a distraction from the "real work" of the organization and is a stress reliever for employees. 
C)  Encourages group members to learn from each other and thus benefit from working as a team. 
D)  Increases the rate of group cohesiveness and leads to increase in the occurrence of groupthink instances. 
A)  Encourages competition and rivalry among employees and improves their individual performance. 
B)  Provides a distraction from the "real work" of the organization and is a stress reliever for employees. 
C)  Encourages group members to learn from each other and thus benefit from working as a team. 
D)  Increases the rate of group cohesiveness and leads to increase in the occurrence of groupthink instances.

Question 5

The last step in the planning process of the training cycle is to choose training methods.

Accepted Answer

A) True 
 B)False

Question 6

It is the primary responsibility of the employees themselves to recognize the need for training rather than the supervisor.

Accepted Answer

A) True 
 B)False

Question 7

Role-playing is not suitable for training employees in human relations skills such as communicating or resolving conflicts.

Accepted Answer

A) True 
 B)False

Question 8

As part of the training program for commercial loan officers,Brenda was trained by the training instructors at one of the bank's training institutes for different positions of its operations.These different positions included being a bank teller,a new accounts representative,a loan collector,and an installment loan officer.This is an example of:

Accepted Answer

A)  on-the-job training. 
B)  computer-based training. 
C)  cross-training. 
D)  autogenic training. 
A)  on-the-job training. 
B)  computer-based training. 
C)  cross-training. 
D)  autogenic training.

Question 9

The difference between on-the-job and vestibule training is that the latter:

Accepted Answer

A)  takes place on equipment set up in a special area off the job site. 
B)  teaches the employees skills apart from their area of expertise. 
C)  involves working alongside an experienced person. 
D)  uses the computer-based instruction medium. 
A)  takes place on equipment set up in a special area off the job site. 
B)  teaches the employees skills apart from their area of expertise. 
C)  involves working alongside an experienced person. 
D)  uses the computer-based instruction medium.

Question 10

Which of the following statements about on-the-job training is true?

Accepted Answer

A)  It is most appropriate for a relatively complex job in which the costs of an error are high. 
B)  The time and expense involved in this form of training are comparatively higher than the apprenticeship form. 
C)  It is a type of training that takes place on equipment set up in a special area away from the job site. 
D)  The results are immediate and tell whether the employee understands what the trainer is trying to teach. 
A)  It is most appropriate for a relatively complex job in which the costs of an error are high. 
B)  The time and expense involved in this form of training are comparatively higher than the apprenticeship form. 
C)  It is a type of training that takes place on equipment set up in a special area away from the job site. 
D)  The results are immediate and tell whether the employee understands what the trainer is trying to teach.

Question 11

A disadvantage of training is that it makes the new employee dependent on the supervisor and makes it hard for the employee to adapt to changes in the workplace.

Accepted Answer

A) True 
 B)False

Question 12

What is a "learning environment"? How can a supervisor foster a learning environment?

Accepted Answer

Along with planning for formal training

Question 13

Which of the following is an advantage primarily associated with all forms of computer-based instructions?

Accepted Answer

A)  They allow employees to practice using equipments required for a particular task off the job. 
B)  They have a significant cost advantage over other methods when there are many trainees. 
C)  They typically allow employees to work as a team and exchange ideas. 
D)  They make it possible for instructors to track the progress of the learners the moment the instructions are given. 
A)  They allow employees to practice using equipments required for a particular task off the job. 
B)  They have a significant cost advantage over other methods when there are many trainees. 
C)  They typically allow employees to work as a team and exchange ideas. 
D)  They make it possible for instructors to track the progress of the learners the moment the instructions are given.

Question 14

Which of the following steps completes the training cycle?

Accepted Answer

A)  Preparation of training modules 
B)  Implementation 
C)  Evaluation 
D)  Establishment of company norms 
A)  Preparation of training modules 
B)  Implementation 
C)  Evaluation 
D)  Establishment of company norms

Question 15

In the context of a large organization,discuss the roles played by the supervisor and the human resources department in the orientation process.

Accepted Answer

Large organizations generally have a for

Question 16

Who is primarily responsible for recognizing the needs for training in employees? What are the various ways to identify training needs?

Accepted Answer

Supervisors are primarily responsible fo

Question 17

Role-playing is best defined as a(n):

Accepted Answer

A)  off-the-job training method that takes place on equipment set up in a special area. 
B)  type of training method in which employees are primarily taught jobs beyond their area of expertise. 
C)  training method in which roles are assigned to participants, who then act out the way they would handle a specific situation. 
D)  training program aimed at strengthening a particular skill and involves working alongside an experienced person. 
A)  off-the-job training method that takes place on equipment set up in a special area. 
B)  type of training method in which employees are primarily taught jobs beyond their area of expertise. 
C)  training method in which roles are assigned to participants, who then act out the way they would handle a specific situation. 
D)  training program aimed at strengthening a particular skill and involves working alongside an experienced person.

Question 18

A new employee should be introduced to the employee handbook during the orientation.

Accepted Answer

A) True 
 B)False

Question 19

The most basic way to evaluate training is to measure:

Accepted Answer

A)  the theoretical knowledge of each trainee. 
B)  whether the problem addressed by the training is being resolved. 
C)  whether the employees are satisfied with the job. 
D)  the qualification of the trainer. 
A)  the theoretical knowledge of each trainee. 
B)  whether the problem addressed by the training is being resolved. 
C)  whether the employees are satisfied with the job. 
D)  the qualification of the trainer.

Question 20

During orientation,for simple jobs as well as complex jobs,the supervisor should ideally explain the whole job at once so as to save time.

Accepted Answer

A) True 
 B)False

In which of the following modes of training is the information entirely delivered through computers and other communications technology?

Describe the coaching process in the business context.

Computer-based instruction is becoming more engaging and widespread because of the growing affordability of interactive multimedia.

Which of the following is an advantage closely associated with the creation of a learning environment?

The last step in the planning process of the training cycle is to choose training methods.

It is the primary responsibility of the employees themselves to recognize the need for training rather than the supervisor.

Role-playing is not suitable for training employees in human relations skills such as communicating or resolving conflicts.

The difference between on-the-job and vestibule training is that the latter:

Which of the following statements about on-the-job training is true?

A disadvantage of training is that it makes the new employee dependent on the supervisor and makes it hard for the employee to adapt to changes in the workplace.

What is a "learning environment"? How can a supervisor foster a learning environment?

Which of the following is an advantage primarily associated with all forms of computer-based instructions?

Which of the following steps completes the training cycle?

In the context of a large organization,discuss the roles played by the supervisor and the human resources department in the orientation process.

Who is primarily responsible for recognizing the needs for training in employees? What are the various ways to identify training needs?

Role-playing is best defined as a(n):

A new employee should be introduced to the employee handbook during the orientation.

The most basic way to evaluate training is to measure:

During orientation,for simple jobs as well as complex jobs,the supervisor should ideally explain the whole job at once so as to save time.

Supervision: Tradition and Contemporary Trends

Ensuring High Quality and Productivity

Groups, teams, and Powerful Meetings

Corporate Social Responsibility, ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving, Decision Making, and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Appraising Performance

Filters

Exam 16: Providing Orientation and Training

In which of the following modes of training is the information entirely delivered through computers and other communications technology?

Describe the coaching process in the business context.

Computer-based instruction is becoming more engaging and widespread because of the growing affordability of interactive multimedia.

Which of the following is an advantage closely associated with the creation of a learning environment?

The last step in the planning process of the training cycle is to choose training methods.

It is the primary responsibility of the employees themselves to recognize the need for training rather than the supervisor.

Role-playing is not suitable for training employees in human relations skills such as communicating or resolving conflicts.

The difference between on-the-job and vestibule training is that the latter:

Which of the following statements about on-the-job training is true?

A disadvantage of training is that it makes the new employee dependent on the supervisor and makes it hard for the employee to adapt to changes in the workplace.

What is a "learning environment"? How can a supervisor foster a learning environment?

Which of the following is an advantage primarily associated with all forms of computer-based instructions?

Which of the following steps completes the training cycle?

In the context of a large organization,discuss the roles played by the supervisor and the human resources department in the orientation process.

Who is primarily responsible for recognizing the needs for training in employees? What are the various ways to identify training needs?

Role-playing is best defined as a(n):

A new employee should be introduced to the employee handbook during the orientation.

The most basic way to evaluate training is to measure:

During orientation,for simple jobs as well as complex jobs,the supervisor should ideally explain the whole job at once so as to save time.

Supervision: Tradition and Contemporary Trends

Ensuring High Quality and Productivity

Groups, teams, and Powerful Meetings

Corporate Social Responsibility, ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving, Decision Making, and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Appraising Performance

Filters