Question 1

Identify the steps of rational decision making.

Accepted Answer

The steps are:
Identify the pr

Question 2

An analytical decision-making style reflects a person who is ______ in his value orientation and ______ in his tolerance for ambiguity.

Accepted Answer

A) task/technical; high 
B) task/technical; low 
C) people/social; high 
D) people/social; low 
E) managerial; low 
A) task/technical; high 
B) task/technical; low 
C) people/social; high 
D) people/social; low 
E) managerial; low

Question 3

Jenna manages a retail store and she has been noticing long lines at checkout lately.She is unsure about increasing staffing levels right now, so she chooses to reconfigure the physical orientation of the checkout space to alleviate the problem for the time being.Jenna is using the ________ model.

Accepted Answer

A) incremental 
B) coalition 
C) rational 
D) predictive 
E) intuition 
A) incremental 
B) coalition 
C) rational 
D) predictive 
E) intuition

Question 4

The rational model of decision making assumes that managers will choose the available alternative that best supports their existing beliefs.

Accepted Answer

A) True 
 B)False

Question 5

Cara was enthusiastic about the new decision technique being used at her office.Everyone gathered in a room with their computers and typed responses anonymously.These appeared on the screen in the front of the room.Cara felt comfortable participating fully even though she was new to the company, and by the great number of comments, it seemed that everyone else did, too.Cara participated in

Accepted Answer

A) the Delphi technique. 
B) collaborative management. 
C) a group-driven computer-aided system. 
D) a chauffeur-driven computer aided system. 
E) brainstorming. 
A) the Delphi technique. 
B) collaborative management. 
C) a group-driven computer-aided system. 
D) a chauffeur-driven computer aided system. 
E) brainstorming.

Question 6

In the final stage of the rational model of decision making, you should

Accepted Answer

A) provide justification for the choice. 
B) select a solution. 
C) seek high-level support. 
D) evaluate the results. 
E) identify the winners and losers. 
A) provide justification for the choice. 
B) select a solution. 
C) seek high-level support. 
D) evaluate the results. 
E) identify the winners and losers.

Question 7

Nonrational models of decision making describe how managers should make decisions rather than how they actually do.

Accepted Answer

A) True 
 B)False

Question 8

Evidence shows that firms that announce layoffs have higher stock prices than their peers, both in the near term and over time.

Accepted Answer

A) True 
 B)False

Question 9

The incremental model is a nonrational model of decision making.

Accepted Answer

A) True 
 B)False

Question 10

When then-president of Chrysler Bob Lutz ordered the development of the Dodge Viper without supporting research but because it "just felt right," he was using the incremental model of decision making.

Accepted Answer

A) True 
 B)False

Question 11

It has been discovered that an overseas manufacturing facility your company uses has been employing child labor despite your position against it.You are contemplating relocating your manufacturing to another country where costs are somewhat higher but workplace standards are more tightly controlled.In using Bagley's ethical decision tree, you determine it would be unethical NOT to relocate, so you should

Accepted Answer

A) relocate the facility, but don't tell shareholders about potentially smaller profits. 
B) warn the manufacturer that you will relocate should a violation occur again. 
C) continue to use the facility, despite your objections, because this will maximize shareholder value. 
D) relocate the facility, and tell the shareholders how this will affect their returns. 
E) continue to use the facility, because it is benefitting your company, and all workers, even underage ones. 
A) relocate the facility, but don't tell shareholders about potentially smaller profits. 
B) warn the manufacturer that you will relocate should a violation occur again. 
C) continue to use the facility, despite your objections, because this will maximize shareholder value. 
D) relocate the facility, and tell the shareholders how this will affect their returns. 
E) continue to use the facility, because it is benefitting your company, and all workers, even underage ones.

Question 12

Portfolio analysis is an example of the incremental model of decision making.

Accepted Answer

A) True 
 B)False

Question 13

Consensus occurs when group members are able to express their opinions and reach agreement to support the final decision.

Accepted Answer

A) True 
 B)False

Question 14

The drawback of using the intuition model of decision making is that it can be difficult to convince others that your decision makes sense.

Accepted Answer

A) True 
 B)False

Question 15

Capital One uses predictive modeling by conducting experiments to evaluate which customers will sign up for credit cards and pay back their debt.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is NOT a hindrance to perfectly rational decision making?

Accepted Answer

A) Conflicting goals 
B) Imperfect information 
C) Information overload 
D) Limited cognitive capacity 
E) Lack of intuition 
A) Conflicting goals 
B) Imperfect information 
C) Information overload 
D) Limited cognitive capacity 
E) Lack of intuition

Question 17

Karl is very creative and prefers to look at the long-term issues when making a decision.He considers a wide variety of possible actions based on an open mind about the possibilities.Sometimes his coworkers find him indecisive because of these tendencies.Karl is probably ______ in his decision-making style.

Accepted Answer

A) analytical 
B) behavioral 
C) conceptual 
D) directive 
E) relaxed 
A) analytical 
B) behavioral 
C) conceptual 
D) directive 
E) relaxed

Question 18

When managers add up all the money already spent on a project and conclude it is too costly to simply abandon it, it is known as a(n) ________ bias.

Accepted Answer

A) anchoring and adjustment 
B) confirmation 
C) availability 
D) representativeness 
E) sunk cost 
A) anchoring and adjustment 
B) confirmation 
C) availability 
D) representativeness 
E) sunk cost

Question 19

Savannah is a warm and likeable manager who is extremely supportive of her employees, but she sometimes doesn't say no when she needs to and is somewhat passive in enforcing her decisions.Her decision-making style is most likely

Accepted Answer

A) analytical. 
B) heuristic. 
C) behavioral. 
D) conceptual. 
E) directive. 
A) analytical. 
B) heuristic. 
C) behavioral. 
D) conceptual. 
E) directive.

Question 20

What are a manager's options if the action she decided to take isn't working? Why should a manager resist the urge to "stick it out" when feedback is negative?

Accepted Answer

If the action is not working, a manager

Identify the steps of rational decision making.

An analytical decision-making style reflects a person who is in his value orientation and in his tolerance for ambiguity.

Jenna manages a retail store and she has been noticing long lines at checkout lately.She is unsure about increasing staffing levels right now, so she chooses to reconfigure the physical orientation of the checkout space to alleviate the problem for the time being.Jenna is using the ________ model.

The rational model of decision making assumes that managers will choose the available alternative that best supports their existing beliefs.

In the final stage of the rational model of decision making, you should

Nonrational models of decision making describe how managers should make decisions rather than how they actually do.

Evidence shows that firms that announce layoffs have higher stock prices than their peers, both in the near term and over time.

The incremental model is a nonrational model of decision making.

When then-president of Chrysler Bob Lutz ordered the development of the Dodge Viper without supporting research but because it "just felt right," he was using the incremental model of decision making.

Portfolio analysis is an example of the incremental model of decision making.

Consensus occurs when group members are able to express their opinions and reach agreement to support the final decision.

The drawback of using the intuition model of decision making is that it can be difficult to convince others that your decision makes sense.

Capital One uses predictive modeling by conducting experiments to evaluate which customers will sign up for credit cards and pay back their debt.

Which of the following is NOT a hindrance to perfectly rational decision making?

When managers add up all the money already spent on a project and conclude it is too costly to simply abandon it, it is known as a(n) ________ bias.

Savannah is a warm and likeable manager who is extremely supportive of her employees, but she sometimes doesn't say no when she needs to and is somewhat passive in enforcing her decisions.Her decision-making style is most likely

What are a manager's options if the action she decided to take isn't working? Why should a manager resist the urge to "stick it out" when feedback is negative?

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Exam 7: Individual and Group Decision Making: How Managers Make Things Happen

Identify the steps of rational decision making.

An analytical decision-making style reflects a person who is ______ in his value orientation and ______ in his tolerance for ambiguity.

Jenna manages a retail store and she has been noticing long lines at checkout lately.She is unsure about increasing staffing levels right now, so she chooses to reconfigure the physical orientation of the checkout space to alleviate the problem for the time being.Jenna is using the ________ model.

The rational model of decision making assumes that managers will choose the available alternative that best supports their existing beliefs.

In the final stage of the rational model of decision making, you should

Nonrational models of decision making describe how managers should make decisions rather than how they actually do.

Evidence shows that firms that announce layoffs have higher stock prices than their peers, both in the near term and over time.

The incremental model is a nonrational model of decision making.

When then-president of Chrysler Bob Lutz ordered the development of the Dodge Viper without supporting research but because it "just felt right," he was using the incremental model of decision making.

Portfolio analysis is an example of the incremental model of decision making.

Consensus occurs when group members are able to express their opinions and reach agreement to support the final decision.

The drawback of using the intuition model of decision making is that it can be difficult to convince others that your decision makes sense.

Capital One uses predictive modeling by conducting experiments to evaluate which customers will sign up for credit cards and pay back their debt.

Which of the following is NOT a hindrance to perfectly rational decision making?

When managers add up all the money already spent on a project and conclude it is too costly to simply abandon it, it is known as a(n) ________ bias.

Savannah is a warm and likeable manager who is extremely supportive of her employees, but she sometimes doesn't say no when she needs to and is somewhat passive in enforcing her decisions.Her decision-making style is most likely

What are a manager's options if the action she decided to take isn't working? Why should a manager resist the urge to "stick it out" when feedback is negative?

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

An analytical decision-making style reflects a person who is in his value orientation and in his tolerance for ambiguity.