Exam 7: Individual and Group Decision Making: How Managers Make Things Happen

Explain evidence-based decision making.Name at least four of the seven implementation principles identified by Pfeffer and Sutton to help companies that are committed to evidence-based management.

Which of the following is NOT a rule for brainstorming suggested by IDEO?

A person with a conceptual decision-making style is __________ in her value orientation and __________ in her tolerance for ambiguity.

Redbox uses the large amount of data that it collects at its video and game rental kiosks to determine ways to improve customer retention and to encourage multiple rentals at the same time.The chain is using

Heuristics are strategies that simplify the process of making decisions.

The ______ a group is, the ______ the quality of the decision.

Erik has been putting off a decision about firing several workers who have been ignoring safety regulations on the factory floor.After all, he thinks, his boss will eventually notice and take action.Erik is experiencing a(n) ______ reaction.

Alexis manages a clothing store in the mall.They were understaffed, and she thought she would have to work all day and help close the store that evening until a young man came in for an application around noon.Alexis told him he could have the job if he could come back at 4 p.m.to begin work.Here, Alexis was engaged in

Sandra did an Internet search for Jamaican hotels when she was setting up her vacation, but found over 7 million results, of which she could only handle looking at about two pages.Sandra is operating under conditions of bounded rationality.

Brainstorming is a technique used to help groups generate multiple ideas and alternatives for solving problems.

When a manager makes a decision based on the strong beliefs she already has, she is guilty of a prior-hypothesis bias.

To effectively use evidence-based management, the more evidence you can gather, the better.

When managers use information that is readily available from memory to make judgments, it is known as a confirmation bias.

Opportunities should be identified in the alternative evaluation stage of the decision-making process.

Studies show that even severe life events have a negative impact on one's sense of well-being for no more than about three months.

Diagnosis is used in which stage of the rational decision-making model?

Participative management has a large effect on job performance and job satisfaction.

In deciding to decide about a problem or opportunity, a manager should evaluate the importance of the situation, the credibility of the information, and

Which of the following is a factor that helps participative management work?

Robin is very worried about potentially having to lay off several of her staff.She can't sleep well, her stomach is bothering her, and she snaps at her employees.She doesn't know what to do but won't talk with anyone about it.Robin is experiencing a ______ reaction to a challenge.