Question 1

What do good listeners do during the information gap between what someone says and how fast we process?

Accepted Answer

A) Daydream. 
B) Decide what they will say next. 
C) Think about other things. 
D) Mentally summarize what's been said. 
E) Make a convincing argument against what is being said. 
A) Daydream. 
B) Decide what they will say next. 
C) Think about other things. 
D) Mentally summarize what's been said. 
E) Make a convincing argument against what is being said. D

Question 2

A speaker that isn't working properly at a fast-food drive-through is an example of a communication barrier.

Accepted Answer

A) True 
 B)False  True

Question 3

A manager who is directing her subordinate about work tasks is communicating

Accepted Answer

A) vertically. 
B) horizontally. 
C) externally. 
D) through the grapevine. 
E) informally. 
A) vertically. 
B) horizontally. 
C) externally. 
D) through the grapevine. 
E) informally. A

Question 4

Media richness indicates how well a particular medium conveys information and promotes learning.

Accepted Answer

A) True 
 B)False

Question 5

Telecommuting is more common for jobs that involve brain work requiring concentration and limited interruptions.

Accepted Answer

A) True 
 B)False

Question 6

Foregoing the use of an agenda for a work meeting makes it harder for participants to add excessive items and thus helps streamline the meeting.

Accepted Answer

A) True 
 B)False

Question 7

______ is likely to cause a semantic barrier to communication.

Accepted Answer

A) Jargon 
B) Technology 
C) Gossip 
D) The grapevine 
E) Rhetoric 
A) Jargon 
B) Technology 
C) Gossip 
D) The grapevine 
E) Rhetoric

Question 8

Noise is defined as any physical sound that interferes with accurate communication between two people.

Accepted Answer

A) True 
 B)False

Question 9

By and large, speed reading isn't effective because it does not work well for difficult or unfamiliar material.

Accepted Answer

A) True 
 B)False

Question 10

Nonverbal communication consists of messages sent using written rather than spoken media.

Accepted Answer

A) True 
 B)False

Question 11

A system of safeguards for protecting information technology from threats is known as cyber-defense.

Accepted Answer

A) True 
 B)False

Question 12

Poor communication between staff and managers has a financial cost to organizations.

Accepted Answer

A) True 
 B)False

Question 13

Speed reading works well for material that is

Accepted Answer

A) jargon-laden. 
B) unfamiliar. 
C) easy. 
D) dense. 
E) complicated. 
A) jargon-laden. 
B) unfamiliar. 
C) easy. 
D) dense. 
E) complicated.

Question 14

If you want your writing to establish a common ground with the reader and make your overall argument stronger, you should order your arguments from

Accepted Answer

A) negative to positive. 
B) most important to least important. 
C) least controversial to most controversial. 
D) least important to most important. 
E) positive to negative. 
A) negative to positive. 
B) most important to least important. 
C) least controversial to most controversial. 
D) least important to most important. 
E) positive to negative.

Question 15

Communication is

Accepted Answer

A) speaking or writing so that another is able to comprehend the meaning. 
B) interpretation of messages sent via any media. 
C) the combined activities of speaking and listening. 
D) the transfer of information and understanding from one person to another. 
E) a process involving only the sender, message, and receiver. 
A) speaking or writing so that another is able to comprehend the meaning. 
B) interpretation of messages sent via any media. 
C) the combined activities of speaking and listening. 
D) the transfer of information and understanding from one person to another. 
E) a process involving only the sender, message, and receiver.

Question 16

Internet-based and mobile technologies used to generate interactive dialogue with members of a network are collectively known as social media.

Accepted Answer

A) True 
 B)False

Question 17

When your reader is attached to a solution other than the one you propose, your writing should order points from most controversial to least.

Accepted Answer

A) True 
 B)False

Question 18

Eli shut his eyes and dropped his head into his hands when his boss announced the holiday schedule.This is an example of feedback.

Accepted Answer

A) True 
 B)False

Question 19

Management by wandering around is an example of a formal communication channel.

Accepted Answer

A) True 
 B)False

Question 20

Today, problems with smartphones are mere annoyances.

Accepted Answer

A) True 
 B)False

What do good listeners do during the information gap between what someone says and how fast we process?

A speaker that isn't working properly at a fast-food drive-through is an example of a communication barrier.

A manager who is directing her subordinate about work tasks is communicating

Media richness indicates how well a particular medium conveys information and promotes learning.

Telecommuting is more common for jobs that involve brain work requiring concentration and limited interruptions.

Foregoing the use of an agenda for a work meeting makes it harder for participants to add excessive items and thus helps streamline the meeting.

______ is likely to cause a semantic barrier to communication.

Noise is defined as any physical sound that interferes with accurate communication between two people.

By and large, speed reading isn't effective because it does not work well for difficult or unfamiliar material.

Nonverbal communication consists of messages sent using written rather than spoken media.

A system of safeguards for protecting information technology from threats is known as cyber-defense.

Poor communication between staff and managers has a financial cost to organizations.

Speed reading works well for material that is

If you want your writing to establish a common ground with the reader and make your overall argument stronger, you should order your arguments from

Communication is

Internet-based and mobile technologies used to generate interactive dialogue with members of a network are collectively known as social media.

When your reader is attached to a solution other than the one you propose, your writing should order points from most controversial to least.

Eli shut his eyes and dropped his head into his hands when his boss announced the holiday schedule.This is an example of feedback.

Management by wandering around is an example of a formal communication channel.

Today, problems with smartphones are mere annoyances.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Exam 15: Interpersonal Organizational Communication: Mastering the Exchange of Information

What do good listeners do during the information gap between what someone says and how fast we process?

A speaker that isn't working properly at a fast-food drive-through is an example of a communication barrier.

A manager who is directing her subordinate about work tasks is communicating

Media richness indicates how well a particular medium conveys information and promotes learning.

Telecommuting is more common for jobs that involve brain work requiring concentration and limited interruptions.

Foregoing the use of an agenda for a work meeting makes it harder for participants to add excessive items and thus helps streamline the meeting.

______ is likely to cause a semantic barrier to communication.

Noise is defined as any physical sound that interferes with accurate communication between two people.

By and large, speed reading isn't effective because it does not work well for difficult or unfamiliar material.

Nonverbal communication consists of messages sent using written rather than spoken media.

A system of safeguards for protecting information technology from threats is known as cyber-defense.

Poor communication between staff and managers has a financial cost to organizations.

Speed reading works well for material that is

If you want your writing to establish a common ground with the reader and make your overall argument stronger, you should order your arguments from

Communication is

Internet-based and mobile technologies used to generate interactive dialogue with members of a network are collectively known as social media.

When your reader is attached to a solution other than the one you propose, your writing should order points from most controversial to least.

Eli shut his eyes and dropped his head into his hands when his boss announced the holiday schedule.This is an example of feedback.

Management by wandering around is an example of a formal communication channel.

Today, problems with smartphones are mere annoyances.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters