Question 1

Continuous learning in an organization is more likely to occur in an open system than in a closed one.

Accepted Answer

A) True 
 B)False  True

Question 2

The quantitative viewpoint on management is part of the historical perspective.

Accepted Answer

A) True 
 B)False  True

Question 3

According to Deming, quality stemmed from a steady focus on the organization's mission and

Accepted Answer

A) a reduction in production variation. 
B) Theory Y management. 
C) operations research. 
D) the Hawthorne effect. 
E) complexity theory. 
A) a reduction in production variation. 
B) Theory Y management. 
C) operations research. 
D) the Hawthorne effect. 
E) complexity theory. A

Question 4

Fast-food companies including McDonald's have used job specialization, and time and motion studies to increase productivity.This reflects the important contributions of the quantitative viewpoint of management.

Accepted Answer

A) True 
 B)False

Question 5

Curran Investments has had a very profitable year in its business of providing financial advice.The profit would be considered a(n) ______ of the system.

Accepted Answer

A) by-product 
B) input 
C) transformational process 
D) output 
E) feedback loop 
A) by-product 
B) input 
C) transformational process 
D) output 
E) feedback loop

Question 6

Which of the following is not a component of TQM?

Accepted Answer

A) Use accurate standards to identify and eliminate problems. 
B) Urge employees to strive for "zero defects." 
C) Make continuous improvement a priority. 
D) Get every employee involved. 
E) Listen to and learn from customers and employees. 
A) Use accurate standards to identify and eliminate problems. 
B) Urge employees to strive for "zero defects." 
C) Make continuous improvement a priority. 
D) Get every employee involved. 
E) Listen to and learn from customers and employees.

Question 7

Explain the ideas emphasized by the behavioral viewpoint.List the three phases of development of the behavioral viewpoint and discuss at least one major contribution and its pioneer from each of the first two phases.

Accepted Answer

The behavioral viewpoint emphasized the

Question 8

Which of the following is most likely to help build a learning organization?

Accepted Answer

A) Direct staff to avoid failure at all costs. 
B) Create chaos to support new-idea generation. 
C) Restrict training to save expenses and improve the balance sheet. 
D) Encourage heated debates on every proposed idea. 
E) Create a psychologically safe environment. 
A) Direct staff to avoid failure at all costs. 
B) Create chaos to support new-idea generation. 
C) Restrict training to save expenses and improve the balance sheet. 
D) Encourage heated debates on every proposed idea. 
E) Create a psychologically safe environment.

Question 9

Which of the following was a positive feature of bureaucracy, according to Max Weber?

Accepted Answer

A) Generalists in the workplace. 
B) A flat organization with little hierarchy of authority. 
C) Hiring and promotion based on social status. 
D) Clear division of labor. 
E) Flexible rules and procedures. 
A) Generalists in the workplace. 
B) A flat organization with little hierarchy of authority. 
C) Hiring and promotion based on social status. 
D) Clear division of labor. 
E) Flexible rules and procedures.

Question 10

As part of the scientific management viewpoint, Taylor suggested paying all employees doing the same job the same wage.

Accepted Answer

A) True 
 B)False

Question 11

What is a learning organization? What competitive advantage do learning organizations hold?

Accepted Answer

A learning organization is one that acti

Question 12

Douglas McGregor was one of the pioneers of early behaviorism.

Accepted Answer

A) True 
 B)False

Question 13

Peter Drucker was the author of The Practice of Management and has been described as the creator and inventor of modern management.

Accepted Answer

A) True 
 B)False

Question 14

Quality control focuses on the performance of workers, urging employees to strive for "zero defects."

Accepted Answer

A) True 
 B)False

Question 15

Applying techniques like statistics and computer simulations to management are characteristic of the ______ viewpoint.

Accepted Answer

A) classical 
B) behavioral 
C) managerial 
D) quantitative 
E) contingency 
A) classical 
B) behavioral 
C) managerial 
D) quantitative 
E) contingency

Question 16

"Mindfulness" is characterized by which of the following attributes?

Accepted Answer

A) Acting from a single perspective. 
B) Automatic behavior. 
C) Belief in one right way. 
D) Active engagement. 
E) Protecting traditional ideas. 
A) Acting from a single perspective. 
B) Automatic behavior. 
C) Belief in one right way. 
D) Active engagement. 
E) Protecting traditional ideas.

Question 17

Which of the following is not one of the principles proposed by Fredrick Taylor to eliminate soldiering?

Accepted Answer

A) Give workers the training and incentives to do the task properly. 
B) Carefully select workers with the right abilities for the task. 
C) Study each part of the task scientifically. 
D) Reward employees equally and consistently. 
E) Use scientific principles to plan the work methods. 
A) Give workers the training and incentives to do the task properly. 
B) Carefully select workers with the right abilities for the task. 
C) Study each part of the task scientifically. 
D) Reward employees equally and consistently. 
E) Use scientific principles to plan the work methods.

Question 18

The ________ viewpoint emphasizes that a manager's actions should vary according to the situation.

Accepted Answer

A) contingency 
B) quality-management 
C) flexible-management 
D) systems 
E) scenario 
A) contingency 
B) quality-management 
C) flexible-management 
D) systems 
E) scenario

Question 19

______ emphasized the scientific study of work methods to improve productivity of individual workers.

Accepted Answer

A) Scientific management 
B) Quantitative science 
C) TQM 
D) Management science 
E) Administrative management 
A) Scientific management 
B) Quantitative science 
C) TQM 
D) Management science 
E) Administrative management

Question 20

An important source of information about quality in total quality management is competitors.

Accepted Answer

A) True 
 B)False

Continuous learning in an organization is more likely to occur in an open system than in a closed one.

The quantitative viewpoint on management is part of the historical perspective.

According to Deming, quality stemmed from a steady focus on the organization's mission and

Fast-food companies including McDonald's have used job specialization, and time and motion studies to increase productivity.This reflects the important contributions of the quantitative viewpoint of management.

Curran Investments has had a very profitable year in its business of providing financial advice.The profit would be considered a(n) ______ of the system.

Which of the following is not a component of TQM?

Explain the ideas emphasized by the behavioral viewpoint.List the three phases of development of the behavioral viewpoint and discuss at least one major contribution and its pioneer from each of the first two phases.

Which of the following is most likely to help build a learning organization?

Which of the following was a positive feature of bureaucracy, according to Max Weber?

As part of the scientific management viewpoint, Taylor suggested paying all employees doing the same job the same wage.

What is a learning organization? What competitive advantage do learning organizations hold?

Douglas McGregor was one of the pioneers of early behaviorism.

Peter Drucker was the author of The Practice of Management and has been described as the creator and inventor of modern management.

Quality control focuses on the performance of workers, urging employees to strive for "zero defects."

Applying techniques like statistics and computer simulations to management are characteristic of the ______ viewpoint.

"Mindfulness" is characterized by which of the following attributes?

Which of the following is not one of the principles proposed by Fredrick Taylor to eliminate soldiering?

The ________ viewpoint emphasizes that a manager's actions should vary according to the situation.

______ emphasized the scientific study of work methods to improve productivity of individual workers.

An important source of information about quality in total quality management is competitors.

The Exceptional Manager: What You Do, How You Do It

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Exam 2: Management Theory: Essential Background for the Successful Manager

Continuous learning in an organization is more likely to occur in an open system than in a closed one.

The quantitative viewpoint on management is part of the historical perspective.

According to Deming, quality stemmed from a steady focus on the organization's mission and

Fast-food companies including McDonald's have used job specialization, and time and motion studies to increase productivity.This reflects the important contributions of the quantitative viewpoint of management.

Curran Investments has had a very profitable year in its business of providing financial advice.The profit would be considered a(n) ______ of the system.

Which of the following is not a component of TQM?

Explain the ideas emphasized by the behavioral viewpoint.List the three phases of development of the behavioral viewpoint and discuss at least one major contribution and its pioneer from each of the first two phases.

Which of the following is most likely to help build a learning organization?

Which of the following was a positive feature of bureaucracy, according to Max Weber?

As part of the scientific management viewpoint, Taylor suggested paying all employees doing the same job the same wage.

What is a learning organization? What competitive advantage do learning organizations hold?

Douglas McGregor was one of the pioneers of early behaviorism.

Peter Drucker was the author of The Practice of Management and has been described as the creator and inventor of modern management.

Quality control focuses on the performance of workers, urging employees to strive for "zero defects."

Applying techniques like statistics and computer simulations to management are characteristic of the ______ viewpoint.

"Mindfulness" is characterized by which of the following attributes?

Which of the following is not one of the principles proposed by Fredrick Taylor to eliminate soldiering?

The ________ viewpoint emphasizes that a manager's actions should vary according to the situation.

______ emphasized the scientific study of work methods to improve productivity of individual workers.

An important source of information about quality in total quality management is competitors.

The Exceptional Manager: What You Do, How You Do It

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters