Question 1

______ is the conflict-handling style that strives to devise solutions that benefit both parties.

Accepted Answer

A) Avoiding 
B) Collaborating 
C) Compromising 
D) Forcing 
E) Accommodating 
A) Avoiding 
B) Collaborating 
C) Compromising 
D) Forcing 
E) Accommodating B

Question 2

Which of the following is not one of the stages of group and team development?

Accepted Answer

A) Norming 
B) Storming 
C) Reforming 
D) Adjourning 
E) Performing 
A) Norming 
B) Storming 
C) Reforming 
D) Adjourning 
E) Performing C

Question 3

Over 20 years ago, Peter Drucker predicted that the future organization would be organized around teamwork, but that has yet to occur.

Accepted Answer

A) True 
 B)False  False

Question 4

A leader should ease the transition of an adjourning group with rituals celebrating "the end" and "new beginnings."

Accepted Answer

A) True 
 B)False

Question 5

Travis proposed the purchase of a new Minolta copier to his boss.Amir said that he has always used and liked Xerox copiers, but when he thinks about it later he realizes he does not really feel strongly about it.Amir should adopt a(n) ______ conflict-handling style.

Accepted Answer

A) avoiding 
B) collaborating 
C) compromising 
D) forcing 
E) accommodating 
A) avoiding 
B) collaborating 
C) compromising 
D) forcing 
E) accommodating

Question 6

To prevent groupthink, a manager should

Accepted Answer

A) reinforce how capable the group is. 
B) never admit errors to outsiders. 
C) bring in outside experts for fresh perspectives. 
D) encourage everyone to "get with the team." 
E) express high confidence in the group's previous decisions. 
A) reinforce how capable the group is. 
B) never admit errors to outsiders. 
C) bring in outside experts for fresh perspectives. 
D) encourage everyone to "get with the team." 
E) express high confidence in the group's previous decisions.

Question 7

Managers can stimulate cohesiveness in teams by encouraging people to have face-to-face exchanges at work.

Accepted Answer

A) True 
 B)False

Question 8

Hannah is on a team with Carson, and they are often in conflict.Hannah likes to begin her work with careful planning and she gets started immediately.Carson, on the other hand, likes trying out several ideas, and tends to be working frantically at the last minute.Their team conflict most likely stems from

Accepted Answer

A) time pressure. 
B) a personality clash. 
C) communication failure. 
D) ambiguous jurisdictions. 
E) inconsistent goals. 
A) time pressure. 
B) a personality clash. 
C) communication failure. 
D) ambiguous jurisdictions. 
E) inconsistent goals.

Question 9

Members of a team develop their ______ based on the expectations of the team, of the organization, and of themselves.

Accepted Answer

A) roles 
B) norms 
C) groupthink 
D) job descriptions 
E) social fit 
A) roles 
B) norms 
C) groupthink 
D) job descriptions 
E) social fit

Question 10

Describe the relationship between the amount of conflict and performance.With what level of conflict is performance maximized?

Accepted Answer

Work groups, departments, or organizatio

Question 11

In the performing stage of group development, members

Accepted Answer

A) prepare for disbandment. 
B) develop close relationships. 
C) concentrate on solving problems. 
D) test the leader's policies. 
E) hold back to see what will happen. 
A) prepare for disbandment. 
B) develop close relationships. 
C) concentrate on solving problems. 
D) test the leader's policies. 
E) hold back to see what will happen.

Question 12

Managers of virtual workers should arrange for them to meet regularly.

Accepted Answer

A) True 
 B)False

Question 13

The ______ stage of team development is characterized by the emergence of individual personalities and roles and conflicts within the group.

Accepted Answer

A) norming 
B) forming 
C) adjourning 
D) performing 
E) storming 
A) norming 
B) forming 
C) adjourning 
D) performing 
E) storming

Question 14

Which of the following is a disadvantage of smaller groups?

Accepted Answer

A) Unfair work distribution 
B) Autocratic leadership 
C) Lower morale 
D) Tendency to form cliques 
E) Tendency to take unreasonable risk 
A) Unfair work distribution 
B) Autocratic leadership 
C) Lower morale 
D) Tendency to form cliques 
E) Tendency to take unreasonable risk

Question 15

A team created to broaden the information base for managerial decisions is known as a recommendation team.

Accepted Answer

A) True 
 B)False

Question 16

A maintenance crew is an example of an action team.

Accepted Answer

A) True 
 B)False

Question 17

Name at least four of the major considerations when building a group into an effective team.Briefly, describe what a manager should do in each area.

Accepted Answer

The most essential considerations in bui

Question 18

______ is the process of having two people or groups play opposing roles in a debate in order to better understand a proposal.

Accepted Answer

A) Storming 
B) Positive conflict 
C) Devil's advocacy 
D) Groupthink 
E) The dialectic method 
A) Storming 
B) Positive conflict 
C) Devil's advocacy 
D) Groupthink 
E) The dialectic method

Question 19

Larger teams are more likely than small ones to have formal and autocratic leadership.

Accepted Answer

A) True 
 B)False

Question 20

________ is defined as reciprocal faith in others' intentions and behaviors.

Accepted Answer

A) Cooperation 
B) Trust 
C) Cohesiveness 
D) Unity 
E) Fairness 
A) Cooperation 
B) Trust 
C) Cohesiveness 
D) Unity 
E) Fairness

______ is the conflict-handling style that strives to devise solutions that benefit both parties.

Which of the following is not one of the stages of group and team development?

Over 20 years ago, Peter Drucker predicted that the future organization would be organized around teamwork, but that has yet to occur.

A leader should ease the transition of an adjourning group with rituals celebrating "the end" and "new beginnings."

Travis proposed the purchase of a new Minolta copier to his boss.Amir said that he has always used and liked Xerox copiers, but when he thinks about it later he realizes he does not really feel strongly about it.Amir should adopt a(n) ______ conflict-handling style.

To prevent groupthink, a manager should

Managers can stimulate cohesiveness in teams by encouraging people to have face-to-face exchanges at work.

Members of a team develop their ______ based on the expectations of the team, of the organization, and of themselves.

Describe the relationship between the amount of conflict and performance.With what level of conflict is performance maximized?

In the performing stage of group development, members

Managers of virtual workers should arrange for them to meet regularly.

The ______ stage of team development is characterized by the emergence of individual personalities and roles and conflicts within the group.

Which of the following is a disadvantage of smaller groups?

A team created to broaden the information base for managerial decisions is known as a recommendation team.

A maintenance crew is an example of an action team.

Name at least four of the major considerations when building a group into an effective team.Briefly, describe what a manager should do in each area.

______ is the process of having two people or groups play opposing roles in a debate in order to better understand a proposal.

Larger teams are more likely than small ones to have formal and autocratic leadership.

________ is defined as reciprocal faith in others' intentions and behaviors.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

______ is the conflict-handling style that strives to devise solutions that benefit both parties.

Which of the following is not one of the stages of group and team development?

Over 20 years ago, Peter Drucker predicted that the future organization would be organized around teamwork, but that has yet to occur.

A leader should ease the transition of an adjourning group with rituals celebrating "the end" and "new beginnings."

Travis proposed the purchase of a new Minolta copier to his boss.Amir said that he has always used and liked Xerox copiers, but when he thinks about it later he realizes he does not really feel strongly about it.Amir should adopt a(n) ______ conflict-handling style.

To prevent groupthink, a manager should

Managers can stimulate cohesiveness in teams by encouraging people to have face-to-face exchanges at work.

Members of a team develop their ______ based on the expectations of the team, of the organization, and of themselves.

Describe the relationship between the amount of conflict and performance.With what level of conflict is performance maximized?

In the performing stage of group development, members

Managers of virtual workers should arrange for them to meet regularly.

The ______ stage of team development is characterized by the emergence of individual personalities and roles and conflicts within the group.

Which of the following is a disadvantage of smaller groups?

A team created to broaden the information base for managerial decisions is known as a recommendation team.

A maintenance crew is an example of an action team.

Name at least four of the major considerations when building a group into an effective team.Briefly, describe what a manager should do in each area.

______ is the process of having two people or groups play opposing roles in a debate in order to better understand a proposal.

Larger teams are more likely than small ones to have formal and autocratic leadership.

________ is defined as reciprocal faith in others' intentions and behaviors.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters