Exam 1: The Exceptional Manager: What You Do, How You Do It

Organizing is the arranging of tasks, people, and other resources to accomplish work.

The pursuit of organizational goals efficiently and effectively by integrating the work of people through planning, organizing, leading, and controlling the organization's resources is called

One of the payoffs of studying management is an improved understanding of how to deal with organizations as a customer.

The development of Google News by Google employees experimenting with ways to facilitate browsing news from several sources is an example of

The _________ effect states that a manager's influence on the organization has implications far beyond the results that can be achieved by one person acting alone.

Jocelyn's staff is upset because they normally receive their paychecks or direct deposits on Fridays and occasionally on Thursdays if there is a holiday.Tomorrow is Friday, July 4, and the bank did not process payments today as expected, so Jocelyn is on the phone trying to get the situation resolved as part of which managerial role?

Tracy, a manager at a busy warehouse, was slow to hire new employees, preferring instead to encourage improvements from his current staff.He carefully watched his other costs too, performing equipment maintenance on a regular basis to improve its lifespan.Tracy would best be described as a(n) _____ manager.

The main purpose of a nonprofit organization is to offer services to some clients.

A problem typically associated with interconnected databases on the Internet is the potential to overwhelm employees with too much information.

Monitoring performance and taking corrective action as needed is called

According to Mintzberg's research, managers rely more on verbal than on written communication because of the time it takes to accomplish the latter.

Despite continued immigration, the proportion of racial or ethnic groups in the United States is expected to be stable well into the next century.

One's experience in management remains very insulated from the company's culture.

Taking care of the customer applies equally well to nonprofit and for-profit businesses.

In seeking competitive advantage, the first law of business is to

Collaborative computing involves using state-of-the-art computer software and hardware to help people work better together.

The company's culture most directly affects

To inspire innovation, Jinyuan encourages his employees to devote one afternoon a month to work on pet projects, just to spend time in the lab experimenting and thinking freely.He is acting in the ______ role.

One way to think of ______ is "the art of getting things done through people."

Viral staffing is the term used to describe working from home or remote locations using a variety of information technologies.