Exam 12: Managing Marketing Channels and Supply Chains
Exam 1: Creating Customer Relationships and Value Through Marketing244 Questions
Exam 2: Developing Successful Organizational and Marketing Strategies341 Questions
Exam 3: Understanding the Marketing Environment, Ethical Behavior, and Social Responsibility379 Questions
Exam 4: Understanding Consumer Behavior380 Questions
Exam 5: Understanding Organizations As Customers249 Questions
Exam 6: Understanding and Reaching Global Consumers and Markets239 Questions
Exam 7: Marketing Research: From Customer Insights to Actions287 Questions
Exam 8: Market Segmentation, Targeting, and Positioning232 Questions
Exam 9: Developing New Products and Services388 Questions
Exam 10: Managing Successful Products, Services, and Brands408 Questions
Exam 11: Pricing Products and Services407 Questions
Exam 12: Managing Marketing Channels and Supply Chains324 Questions
Exam 13: Retailing and Wholesaling347 Questions
Exam 14: Integrated Marketing Communications and Direct Marketing302 Questions
Exam 15: Advertising, Sales Promotion, and Public Relations369 Questions
Exam 16: Using Social Media to Connect With Consumers180 Questions
Exam 17: Personal Selling and Sales Management302 Questions
Exam 18: Implementing Interactive and Multichannel Marketing262 Questions
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-Figure 12-3 above depicts four common marketing channels for consumer products and services that differ by the kind and number of intermediaries. Channel A would be an appropriate marketing channel for which of the following?

(Multiple Choice)
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A large company produces paint and other home decorating products. Its goal is to choose the marketing channel arrangement that would give it the most control over supply sources. Which marketing channel system should this company choose?
(Multiple Choice)
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A firm becomes a channel captain because it is the channel member with the ability to influence the behavior of other members. Influence can take four forms, one of which is
(Multiple Choice)
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Inventory management systems that are designed to make the process of reordering and receiving products as simple as possible are referred to as __________.
(Multiple Choice)
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Enhancing a product or service to make it more appealing to buyers is __________ utility.
(Multiple Choice)
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Which statement regarding responsive supply chains is most accurate?
(Multiple Choice)
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There are four popular types of franchising: (1) manufacturer-sponsored retail franchise systems; (2) manufacturer-sponsored wholesale franchise systems; (3) service-sponsored franchise systems; and (4) __________.
(Multiple Choice)
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When a retailer owns a manufacturing operation, it is referred to as
(Multiple Choice)
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-Figure 12-4 above depicts the four most common marketing channels for business products and services. Channel A would be an appropriate marketing channel for __________.

(Multiple Choice)
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Automakers such as Chrysler, Ford, and General Motors utilize a __________ network to sell cars to consumers.
(Multiple Choice)
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Industrial distributors perform functions that are most like which intermediary in the consumer products marketing channel?
(Multiple Choice)
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Which of the following best describes the goal for a firm's inventory and transportation costs?
(Multiple Choice)
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The practice that involves unloading products from suppliers, sorting products for individual stores, and quickly reloading products on trucks that will deliver the products to specific stores is referred to as __________.
(Multiple Choice)
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What are some specific cost trade-offs that can be made in a logistics system?
(Essay)
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Dependability is the consistency of replenishment. This is important to all firms in a supply chain and to consumers. It can be broken into three elements: consistent lead time, complete delivery, and __________.
(Multiple Choice)
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An inventory-management system whereby the supplier determines the product amount and assortment a retailer needs and automatically delivers the appropriate items is referred to as __________.
(Multiple Choice)
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Jay stops at the shopping mall to purchase a new pair of jeans from the Diesel store. He is the ultimate consumer in a pipeline from the producer through intermediaries, including the clothing store. This pipeline is known as a
(Multiple Choice)
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Reductions in delivery times in both the marketplace and the supply chain have earned firms such as Toyota and Xerox a reputation as "time-based competitors." For Toyota and Xerox, logistics
(Multiple Choice)
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