Question 1

Explain two general types of proactive responses that managers and organizations can take to change the environment.

Accepted Answer

Two general types of proactive responses

Question 2

Diego owns Signature Gifts,a store that specializes in items that businesses can customize with their company name or logo and then give away as advertising or customer-loyalty rewards.He is projecting that the economy will rebound this fall.He ordered additional holiday-themed gifts in February in anticipation of possible surge in sales during the holiday season.In this case,which of the following methods is Diego using to be sure that he has enough gifts for extra holiday customers?

Accepted Answer

A) just-in-time inventory 
B) smoothing 
C) benchmarking 
D) buffering 
E) diversification 
A) just-in-time inventory 
B) smoothing 
C) benchmarking 
D) buffering 
E) diversification

Question 3

Which of the following is true about using forecasts?

Accepted Answer

A) Multiple forecasts are best,and their predictions can be averaged. 
B) Forecasts become more accurate when predicting further into the future. 
C) Forecasts are useless when the future will look radically different from the past. 
D) The more complex the forecast,the more accurate are the predictions. 
E) The accuracy of forecasts does not vary from one application to another. 
A) Multiple forecasts are best,and their predictions can be averaged. 
B) Forecasts become more accurate when predicting further into the future. 
C) Forecasts are useless when the future will look radically different from the past. 
D) The more complex the forecast,the more accurate are the predictions. 
E) The accuracy of forecasts does not vary from one application to another.

Question 4

________ are measures of various characteristics of the people who make up groups or other social units.

Accepted Answer

A) Psychographics 
B) Demographics 
C) Domain selections 
D) Lifestyle analytics 
E) Group dynamics 
A) Psychographics 
B) Demographics 
C) Domain selections 
D) Lifestyle analytics 
E) Group dynamics

Question 5

Advances in 3-D printing have made it easier and faster for manufacturers to create prototypes of new parts.These advances are an example of changes in the ________ environment.

Accepted Answer

A) technological 
B) economic 
C) political 
D) demographic 
E) biophysical 
A) technological 
B) economic 
C) political 
D) demographic 
E) biophysical

Question 6

As environmental uncertainties increase,managers must develop techniques and methods for collecting,sorting through,and interpreting information about the environment.Discuss four of these methods,explaining when and why each would be used.

Accepted Answer

To understand and predict environmental

Question 7

Scenario B.Paul and his wife are investigating the possibility of starting a new restaurant in Beaufort,a small town in the South Carolina low country.It has been Paul's lifelong dream.Paul has won a lottery and is trying to decide if this is what he wants to do with the prize money.He decides to do an analysis of the competitive environment.After his analysis,he discovers several important issues.First,it will cost most of Paul's lottery winnings to finance a restaurant in Beaufort.Second,it will be difficult to attract new customers because they have so many eating choices available to them in Beaufort and the surrounding towns.Finally,the competition in the restaurant industry is considered fierce by industry analysts and this is frightening to someone,like Paul,who has never worked in that industry.
-Which of the following factors would Paul have considered while analyzing the competitive environment?

Accepted Answer

A) technology 
B) substitutes 
C) legal factors 
D) economic factors 
E) demographics 
A) technology 
B) substitutes 
C) legal factors 
D) economic factors 
E) demographics

Question 8

________ are specific government organizations in a firm's more immediate task environment.

Accepted Answer

A) Open systems 
B) Regulators 
C) Prospectors 
D) Stakeholders 
E) Defenders 
A) Open systems 
B) Regulators 
C) Prospectors 
D) Stakeholders 
E) Defenders

Question 9

What is the purpose of benchmarking?

Accepted Answer

A) to save money 
B) to reduce the workforce 
C) to adopt best practices 
D) to expand internationally 
E) to diversify products 
A) to save money 
B) to reduce the workforce 
C) to adopt best practices 
D) to expand internationally 
E) to diversify products

Question 10

Tomiko is the manager of Davis Freight,a mid-sized trucking company.The owners have assigned Tomiko the task of applying strategic decision making to analyze the competitive environment.Tomiko does an analysis of the competitors currently in the market and how much market share each has.In addition,Tomiko looks at trends in the trucking industry and how Davis has addressed those trends.Tomiko assesses the possibility of new entrants to the market,factoring in barriers to entry in the trucking business.In addition,Tomiko studies substitutes and complements,as well as suppliers and customers.Is Tomiko covering all of her bases in assessing the competitive environment?

Accepted Answer

A) Tomiko has covered the bases necessary for her analysis and is ready to present it. 
B) Tomiko failed to consider the impact of capital requirements and brand identification. 
C) Tomiko needs to include an assessment of the tactics other companies use to compete. 
D) Tomiko should look at the impact of both cost disadvantages and distribution channels. 
E) Tomiko should not consider the impact trends in the industry as part of her assessment. 
A) Tomiko has covered the bases necessary for her analysis and is ready to present it. 
B) Tomiko failed to consider the impact of capital requirements and brand identification. 
C) Tomiko needs to include an assessment of the tactics other companies use to compete. 
D) Tomiko should look at the impact of both cost disadvantages and distribution channels. 
E) Tomiko should not consider the impact trends in the industry as part of her assessment.

Question 11

Two general types of proactive strategies for influencing an organization's environment are

Accepted Answer

A) dependent strategies and independent strategies. 
B) independent action and cooperative action. 
C) cooperative strategies and strategic maneuvering. 
D) strategic maneuvering and dependent strategies. 
E) independent action and strategic maneuvering. 
A) dependent strategies and independent strategies. 
B) independent action and cooperative action. 
C) cooperative strategies and strategic maneuvering. 
D) strategic maneuvering and dependent strategies. 
E) independent action and strategic maneuvering.

Question 12

Organizations are at an advantage if they depend on a single powerful supplier because such dependency ensures consistency.

Accepted Answer

A) True 
 B)False

Question 13

The set of important assumptions about an organization and its goals and practices that members of the company share is called organization

Accepted Answer

A) culture. 
B) design. 
C) climate. 
D) layout. 
E) structure. 
A) culture. 
B) design. 
C) climate. 
D) layout. 
E) structure.

Question 14

Mila,who works as a manager for a manufacturing company,investigates what computer programs her company's five biggest rivals use for placing and tracking customer orders.She then compares the features of those programs with the program her company uses.What process has Mila used?

Accepted Answer

A) scenario planning 
B) forecasting 
C) benchmarking 
D) environmental scanning 
E) strategic maneuvering 
A) scenario planning 
B) forecasting 
C) benchmarking 
D) environmental scanning 
E) strategic maneuvering

Question 15

Scenario A.Marla's Basement is a small retail store that specializes in antique figurines and decorative knickknacks.In analyzing the environment,Marla has uncovered the following interesting findings:
1.Marla has recently purchased more inventory than in the past.The people from whom she buys are selling off more knickknacks because their children are not interested in this type of decorative items and they would prefer to liquidate unnecessary household items to help them with their daily expenses.
2.Marla discovered that her business is in a historical preservation district.As she considers remodeling the shop,she realized that she must pay attention to the guidelines set forth in the governing laws.
3.Marla's buyer-customer base seems to be changing.The tastes of the younger generation near her shop are shifting to modern decor,so the customer base to which she sells is shrinking.
4.Marla has been told that she should consider selling her inventory via the Internet,but she does not own (or understand how to use)a computer.
5.In reading a survey of regional business,Marla discovered that there are no other antique knickknack stores within 200 miles.
-Findings about changing customer preferences and others who sell antique knickknacks are associated with the

Accepted Answer

A) competitive environment as described by Porter. 
B) macroenvironmental economic trends. 
C) macroenvironmental political trends. 
D) amount of rivalry in Marla's internal environment. 
E) barriers to entry in Marla's competitive environment. 
A) competitive environment as described by Porter. 
B) macroenvironmental economic trends. 
C) macroenvironmental political trends. 
D) amount of rivalry in Marla's internal environment. 
E) barriers to entry in Marla's competitive environment.

Question 16

List actions and attitudes that result in excellent customer service.

Accepted Answer

Excellent customer service results from

Question 17

A firm's ________ includes its rivals,suppliers,customers,new entrants,substitutes,and complementary products.

Accepted Answer

A) environmental scanning 
B) competitive intelligence 
C) external environment 
D) competitive environment 
E) organizational climate 
A) environmental scanning 
B) competitive intelligence 
C) external environment 
D) competitive environment 
E) organizational climate

Question 18

Venus was a low-cost airline that operated in the 1990s.Industry analysts state that although Venus was able to provide all the services the customers wanted,it was thrown out of business because of aggressive pricing from larger airline firms.Which of the following aspects of the competitive environment does this scenario illustrate?

Accepted Answer

A) customers 
B) rivals 
C) regulators 
D) the economy 
E) social trends 
A) customers 
B) rivals 
C) regulators 
D) the economy 
E) social trends

Question 19

Give an example of a current societal trend and how it might affect a specific business.Explain the impact by using specific details.

Accepted Answer

Societal trends regarding how people thi

Question 20

A human resources manager is considering changing her company's vacation policy.Before she makes a proposal to the senior executive team,she researches the vacation policies of other leading companies in her industry.This is an example of

Accepted Answer

A) benchmarking. 
B) demographics. 
C) inputs. 
D) buffering. 
E) smoothing. 
A) benchmarking. 
B) demographics. 
C) inputs. 
D) buffering. 
E) smoothing.

Explain two general types of proactive responses that managers and organizations can take to change the environment.

Which of the following is true about using forecasts?

________ are measures of various characteristics of the people who make up groups or other social units.

Advances in 3-D printing have made it easier and faster for manufacturers to create prototypes of new parts.These advances are an example of changes in the ________ environment.

As environmental uncertainties increase,managers must develop techniques and methods for collecting,sorting through,and interpreting information about the environment.Discuss four of these methods,explaining when and why each would be used.

________ are specific government organizations in a firm's more immediate task environment.

What is the purpose of benchmarking?

Two general types of proactive strategies for influencing an organization's environment are

Organizations are at an advantage if they depend on a single powerful supplier because such dependency ensures consistency.

The set of important assumptions about an organization and its goals and practices that members of the company share is called organization

Mila,who works as a manager for a manufacturing company,investigates what computer programs her company's five biggest rivals use for placing and tracking customer orders.She then compares the features of those programs with the program her company uses.What process has Mila used?

List actions and attitudes that result in excellent customer service.

A firm's ________ includes its rivals,suppliers,customers,new entrants,substitutes,and complementary products.

Give an example of a current societal trend and how it might affect a specific business.Explain the impact by using specific details.

A human resources manager is considering changing her company's vacation policy.Before she makes a proposal to the senior executive team,she researches the vacation policies of other leading companies in her industry.This is an example of

Managing and Performing

Managerial Decision Making

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters

Exam 2: The External and Internal Environments

Explain two general types of proactive responses that managers and organizations can take to change the environment.

Which of the following is true about using forecasts?

________ are measures of various characteristics of the people who make up groups or other social units.

Advances in 3-D printing have made it easier and faster for manufacturers to create prototypes of new parts.These advances are an example of changes in the ________ environment.

As environmental uncertainties increase,managers must develop techniques and methods for collecting,sorting through,and interpreting information about the environment.Discuss four of these methods,explaining when and why each would be used.

________ are specific government organizations in a firm's more immediate task environment.

What is the purpose of benchmarking?

Two general types of proactive strategies for influencing an organization's environment are

Organizations are at an advantage if they depend on a single powerful supplier because such dependency ensures consistency.

The set of important assumptions about an organization and its goals and practices that members of the company share is called organization

Mila,who works as a manager for a manufacturing company,investigates what computer programs her company's five biggest rivals use for placing and tracking customer orders.She then compares the features of those programs with the program her company uses.What process has Mila used?

List actions and attitudes that result in excellent customer service.

A firm's ________ includes its rivals,suppliers,customers,new entrants,substitutes,and complementary products.

Give an example of a current societal trend and how it might affect a specific business.Explain the impact by using specific details.

A human resources manager is considering changing her company's vacation policy.Before she makes a proposal to the senior executive team,she researches the vacation policies of other leading companies in her industry.This is an example of

Managing and Performing

Managerial Decision Making

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters