Question 1

Emotional intelligence should be viewed as something you inherit and cannot change.

Accepted Answer

A) True 
 B)False

Question 2

Planning includes

Accepted Answer

A) analyzing current situations. 
B) determining rewards for goals achievement. 
C) attracting people to the organization. 
D) motivating employees. 
E) implementing necessary changes. 
A) analyzing current situations. 
B) determining rewards for goals achievement. 
C) attracting people to the organization. 
D) motivating employees. 
E) implementing necessary changes.

Question 3

Which of the following is an example of innovation?

Accepted Answer

A) A company redecorates its stores to look up to date. 
B) A company charges fees for late returns of rentals. 
C) A company lowers the price of its traditional product. 
D) A company invents a new way to deliver digital content. 
E) A company reduces its staff to cut operating costs. 
A) A company redecorates its stores to look up to date. 
B) A company charges fees for late returns of rentals. 
C) A company lowers the price of its traditional product. 
D) A company invents a new way to deliver digital content. 
E) A company reduces its staff to cut operating costs.

Question 4

Social capital is the

Accepted Answer

A) goodwill stemming from your social relationships. 
B) understanding of how to behave in social situations. 
C) cost of socializing with business colleagues. 
D) cost to employers of workers socializing on the job. 
E) network of favors exchanged by social equals. 
A) goodwill stemming from your social relationships. 
B) understanding of how to behave in social situations. 
C) cost of socializing with business colleagues. 
D) cost to employers of workers socializing on the job. 
E) network of favors exchanged by social equals.

Question 5

________ is the set of practices aimed at discovering and harnessing an organization's intellectual resources.

Accepted Answer

A) Web 2.0 
B) Competitive advantage 
C) Cost competitiveness 
D) Knowledge management 
E) Quality 
A) Web 2.0 
B) Competitive advantage 
C) Cost competitiveness 
D) Knowledge management 
E) Quality

Question 6

Collaboration occurs within companies and between companies,but it cannot occur between a company and a customer.

Accepted Answer

A) True 
 B)False

Question 7

What is a frontline manager? List out the tasks,duties,and responsibilities of a frontline manager.

Accepted Answer

Frontline managers are lower-level manag

Question 8

Bellwether Fashion has recently started operations as a business.The managers have already determined their objectives and have decided on the type of clothing they will specialize in.They have now started to attract people to work for them and have started determining the responsibilities of workers.Which of the following management functions are Bellwether Fashion's managers performing?

Accepted Answer

A) planning 
B) organizing 
C) leading 
D) controlling 
E) budgeting 
A) planning 
B) organizing 
C) leading 
D) controlling 
E) budgeting

Question 9

________ is defined as the excellence of a product.

Accepted Answer

A) Innovation 
B) Quality 
C) Demand 
D) Value 
E) Reliability 
A) Innovation 
B) Quality 
C) Demand 
D) Value 
E) Reliability

Question 10

Senior executives responsible for the overall management and effectiveness of the organization are known as ________ managers.

Accepted Answer

A) frontline 
B) middle 
C) strategic 
D) tactical 
E) short-run 
A) frontline 
B) middle 
C) strategic 
D) tactical 
E) short-run

Question 11

Done properly,sustainability encourages people to live in ways that can be maintained for a short period without harming environmental resources.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is a characteristic of operational managers?

Accepted Answer

A) They bridge the gap between higher and lower levels of management. 
B) They focus on long-term issues of the business. 
C) They develop goals and plans that have been formulated by top-level managers. 
D) They are directly involved with nonmanagement employees. 
E) They break down the business's objectives into business units. 
A) They bridge the gap between higher and lower levels of management. 
B) They focus on long-term issues of the business. 
C) They develop goals and plans that have been formulated by top-level managers. 
D) They are directly involved with nonmanagement employees. 
E) They break down the business's objectives into business units.

Question 13

When Martina,manager of the sales department for ShineCo Cleaning Supplies,realized that her plan to increase her associates' sales levels was not producing the desired results,she instituted a refresher training course that helped the associates achieve better results.Which of the following management functions is illustrated in this scenario?

Accepted Answer

A) planning 
B) organizing 
C) leading 
D) controlling 
E) budgeting 
A) planning 
B) organizing 
C) leading 
D) controlling 
E) budgeting

Question 14

Tactical managers are often referred to as ________ managers.

Accepted Answer

A) frontline 
B) middle-level. 
C) lower-level 
D) operational 
E) top-level 
A) frontline 
B) middle-level. 
C) lower-level 
D) operational 
E) top-level

Question 15

In today's business climate,what is the recommended way to do planning?

Accepted Answer

A) as a top-down process in which the highest-level executives decide what to do 
B) as a continual process that uses the input of people throughout the organization 
C) as a process in which middle managers and top executive collaborate in decision making 
D) as a process by which top executives make proposals and all levels of the company vote on them 
E) as a bottom-up process in which all proposals must come from frontline employees or managers 
A) as a top-down process in which the highest-level executives decide what to do 
B) as a continual process that uses the input of people throughout the organization 
C) as a process in which middle managers and top executive collaborate in decision making 
D) as a process by which top executives make proposals and all levels of the company vote on them 
E) as a bottom-up process in which all proposals must come from frontline employees or managers

Question 16

In what way has the Internet made cost competitiveness a more important consideration for businesses?

Accepted Answer

A) Retailers have more shipping options than before. 
B) Advertising has become less effective because of online ads. 
C) Consumers have more information about production processes. 
D) Producers have more information about what competitors are doing. 
E) Consumers can more easily compare prices online. 
A) Retailers have more shipping options than before. 
B) Advertising has become less effective because of online ads. 
C) Consumers have more information about production processes. 
D) Producers have more information about what competitors are doing. 
E) Consumers can more easily compare prices online.

Question 17

What does it mean to be self-reliant? What are the ways in which a person can be self-reliant? Give examples of professions that contain a large number of self-reliant people.

Accepted Answer

Student answers will vary but should dem

Question 18

Which of the following is one of the ongoing challenges that characterize the current business landscape?

Accepted Answer

A) uniformity of offerings 
B) technological change 
C) quality 
D) cost competitiveness 
E) speed 
A) uniformity of offerings 
B) technological change 
C) quality 
D) cost competitiveness 
E) speed

Question 19

Top-level managers are also known as tactical managers because they translate general goals into specific objectives.

Accepted Answer

A) True 
 B)False

Question 20

No one at Iconoclast Interiors liked the company's new website,which was a serious problem because the firm marketed itself as an expert in design.The president,Moriah,assembled the team,solicited feedback,and found help in making improvements.The ability to identify this problem and resolve it is an effective use of ________ skills.

Accepted Answer

A) conceptual and decision 
B) informational 
C) technical 
D) intellectual and language 
E) negotiation 
A) conceptual and decision 
B) informational 
C) technical 
D) intellectual and language 
E) negotiation

Emotional intelligence should be viewed as something you inherit and cannot change.

Planning includes

Which of the following is an example of innovation?

Social capital is the

________ is the set of practices aimed at discovering and harnessing an organization's intellectual resources.

Collaboration occurs within companies and between companies,but it cannot occur between a company and a customer.

What is a frontline manager? List out the tasks,duties,and responsibilities of a frontline manager.

________ is defined as the excellence of a product.

Senior executives responsible for the overall management and effectiveness of the organization are known as ________ managers.

Done properly,sustainability encourages people to live in ways that can be maintained for a short period without harming environmental resources.

Which of the following is a characteristic of operational managers?

Tactical managers are often referred to as ________ managers.

In today's business climate,what is the recommended way to do planning?

In what way has the Internet made cost competitiveness a more important consideration for businesses?

What does it mean to be self-reliant? What are the ways in which a person can be self-reliant? Give examples of professions that contain a large number of self-reliant people.

Which of the following is one of the ongoing challenges that characterize the current business landscape?

Top-level managers are also known as tactical managers because they translate general goals into specific objectives.

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters

Exam 1: Managing and Performing

Emotional intelligence should be viewed as something you inherit and cannot change.

Planning includes

Which of the following is an example of innovation?

Social capital is the

________ is the set of practices aimed at discovering and harnessing an organization's intellectual resources.

Collaboration occurs within companies and between companies,but it cannot occur between a company and a customer.

What is a frontline manager? List out the tasks,duties,and responsibilities of a frontline manager.

________ is defined as the excellence of a product.

Senior executives responsible for the overall management and effectiveness of the organization are known as ________ managers.

Done properly,sustainability encourages people to live in ways that can be maintained for a short period without harming environmental resources.

Which of the following is a characteristic of operational managers?

Tactical managers are often referred to as ________ managers.

In today's business climate,what is the recommended way to do planning?

In what way has the Internet made cost competitiveness a more important consideration for businesses?

What does it mean to be self-reliant? What are the ways in which a person can be self-reliant? Give examples of professions that contain a large number of self-reliant people.

Which of the following is one of the ongoing challenges that characterize the current business landscape?

Top-level managers are also known as tactical managers because they translate general goals into specific objectives.

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters