Question 1

The three levels of managers within large organizations are

Accepted Answer

A) authoritative,permissive,and submissive. 
B) managerial,functional,and direct. 
C) technical,functional,and departmental. 
D) upper level,top management,and functional. 
E) top,middle,and frontline. 
A) authoritative,permissive,and submissive. 
B) managerial,functional,and direct. 
C) technical,functional,and departmental. 
D) upper level,top management,and functional. 
E) top,middle,and frontline.

Question 2

Scenario A.Luna is a manufacturer of fashion jewelry.The company has been operating for the past decade and is well known.When the CEO,Aimee,was asked by a local newspaper during an interview about the secret to her success,she stated that there were several reasons.She makes sure that the company always introduces new styles of jewelry to suit changes in tastes and stay a step ahead of her competitors,and the company offers its customers the best by using fine-quality semiprecious stones in artful settings.She also stated that the company's salespersons cater to customers individually to help them purchase jewelry appropriate for their personal style.Luna has its own exclusive website,which can be accessed anywhere in the world,and customers are promised that they will get what they order within 36 hours.
-From Scenario A,it can be understood that Aimee is an example of a(n)

Accepted Answer

A) strategic manager. 
B) frontline manager. 
C) operational manager. 
D) tactical manager. 
E) middle-level manager. 
A) strategic manager. 
B) frontline manager. 
C) operational manager. 
D) tactical manager. 
E) middle-level manager.

Question 3

In terms of good management,efficiency differs from effectiveness primarily in the former's focus on

Accepted Answer

A) customer satisfaction. 
B) shareholder profits. 
C) customer retention. 
D) employee turnover. 
E) resource utilization. 
A) customer satisfaction. 
B) shareholder profits. 
C) customer retention. 
D) employee turnover. 
E) resource utilization.

Question 4

Scenario C.Felipe is the manager of Pawlicious,a bakery that specializes in cookies for cats and dogs.As the manager of the bakery,he has many responsibilities.One day he holds a meeting where he informs the employees that the company must freeze wages for the next year.An agitated employee threatens to "make the company regret this," so Felipe asks the employee to leave immediately and makes sure that security personnel escort the employee off the premises.After the meeting,Felipe goes to meet one of the bakery's distributors to obtain information about possible new markets for the company's products.Then he represents the company at a dinner for the retiring bank officer who handled Pawlicious's account for many years.These are some of the roles that Felipe performs as a manager.
-Which of the following roles was Felipe performing when he attended the retirement dinner for the bank officer?

Accepted Answer

A) liaison 
B) figurehead 
C) spokesperson 
D) entrepreneur 
E) disturbance handler 
A) liaison 
B) figurehead 
C) spokesperson 
D) entrepreneur 
E) disturbance handler

Question 5

Scenario A.Luna is a manufacturer of fashion jewelry.The company has been operating for the past decade and is well known.When the CEO,Aimee,was asked by a local newspaper during an interview about the secret to her success,she stated that there were several reasons.She makes sure that the company always introduces new styles of jewelry to suit changes in tastes and stay a step ahead of her competitors,and the company offers its customers the best by using fine-quality semiprecious stones in artful settings.She also stated that the company's salespersons cater to customers individually to help them purchase jewelry appropriate for their personal style.Luna has its own exclusive website,which can be accessed anywhere in the world,and customers are promised that they will get what they order within 36 hours.
-Which of the following success drivers of performance is Aimee using by constantly changing and introducing new jewelry styles to match the changing trends in the market and stay a step ahead of competitors?

Accepted Answer

A) speed 
B) innovation 
C) quality 
D) service 
E) cost competitiveness 
A) speed 
B) innovation 
C) quality 
D) service 
E) cost competitiveness

Question 6

Explain why you should aim to be both a specialist and a generalist in your future career.

Accepted Answer

Student answers will vary but should dem

Question 7

For her job,Charmaine is expected to look ahead at the company's future and devise strategies for the company's long-term success and growth.Judging from this description,Charmaine is a ________ manager.

Accepted Answer

A) top-level 
B) frontline 
C) middle 
D) tactical 
E) operational 
A) top-level 
B) frontline 
C) middle 
D) tactical 
E) operational

Question 8

Scenario D.Luxe Slumber is a company that produces high-quality mattresses.Omar,the CEO,makes all the business deals for the company.He negotiates with suppliers and gets new customers and business for the company.Charles communicates his vision for the company and what he would like it to achieve to Ana,who lays out plans to make possible the execution of that vision.Ana delegates the work accordingly by communicating to the sales and production managers Omar's vision and what he requires of them.Irving,a floor manager,makes sure that the workers do their jobs at the required pace to meet the targets and goals of the company.
-In Scenario D,Irving,the floor manager,is a ________ manager.

Accepted Answer

A) strategic 
B) tactical 
C) middle 
D) top-level 
E) frontline 
A) strategic 
B) tactical 
C) middle 
D) top-level 
E) frontline

Question 9

Scenario A.Luna is a manufacturer of fashion jewelry.The company has been operating for the past decade and is well known.When the CEO,Aimee,was asked by a local newspaper during an interview about the secret to her success,she stated that there were several reasons.She makes sure that the company always introduces new styles of jewelry to suit changes in tastes and stay a step ahead of her competitors,and the company offers its customers the best by using fine-quality semiprecious stones in artful settings.She also stated that the company's salespersons cater to customers individually to help them purchase jewelry appropriate for their personal style.Luna has its own exclusive website,which can be accessed anywhere in the world,and customers are promised that they will get what they order within 36 hours.
-Which of the following fundamental success drivers of performance has Aimee achieved by ensuring that every customer has a salesperson to advise him or her while choosing jewelry?

Accepted Answer

A) sustainability 
B) service 
C) quality 
D) cost competitiveness 
E) innovation 
A) sustainability 
B) service 
C) quality 
D) cost competitiveness 
E) innovation

Question 10

Emilia understands her own strengths and limitations,she manages her feelings and decisions well,and she deals effectively with other people.Emilia has

Accepted Answer

A) verbal intelligence. 
B) business intelligence. 
C) cultural intelligence. 
D) leadership intelligence. 
E) emotional intelligence. 
A) verbal intelligence. 
B) business intelligence. 
C) cultural intelligence. 
D) leadership intelligence. 
E) emotional intelligence.

Question 11

Which of the following statements is true of the sources of competitive advantage?

Accepted Answer

A) The best companies choose one source of competitive advantage and perfect it. 
B) When companies improve one source of competitive advantage,others suffer. 
C) It is possible to improve quality and also enhance speed. 
D) Trade-offs do not occur among the six sources of competitive advantage. 
E) It is possible to improve more than one source,but they should be tackled one at a time. 
A) The best companies choose one source of competitive advantage and perfect it. 
B) When companies improve one source of competitive advantage,others suffer. 
C) It is possible to improve quality and also enhance speed. 
D) Trade-offs do not occur among the six sources of competitive advantage. 
E) It is possible to improve more than one source,but they should be tackled one at a time.

Question 12

Which of the following is an example of collaboration across boundaries?

Accepted Answer

A) Allie,a bookkeeper,has an idea for keeping more efficient records of outstanding invoices,and she clears the idea with her accounting manager before implementation. 
B) While working out in the company gym,Jamal comes up with an idea that might help his team member Ursula with the ad campaign she is working on. 
C) Before deciding on the trim size of the book his editorial team is producing,Hector asks the shipping department how the various choices will affect packing costs. 
D) Mei stays late to stuff an important mailing in envelopes because her boss,an executive,needs the mailing to go out in the next morning's mail. 
E) After listening to the complaints of the other technicians in the IT Department,Gregor devises a standard form for company employees to use for service requests. 
A) Allie,a bookkeeper,has an idea for keeping more efficient records of outstanding invoices,and she clears the idea with her accounting manager before implementation. 
B) While working out in the company gym,Jamal comes up with an idea that might help his team member Ursula with the ad campaign she is working on. 
C) Before deciding on the trim size of the book his editorial team is producing,Hector asks the shipping department how the various choices will affect packing costs. 
D) Mei stays late to stuff an important mailing in envelopes because her boss,an executive,needs the mailing to go out in the next morning's mail. 
E) After listening to the complaints of the other technicians in the IT Department,Gregor devises a standard form for company employees to use for service requests.

Question 13

State some of the common practices of successful executives.

Accepted Answer

Student answers will vary but should dem

Question 14

In today's world,planning is a top-down function in which top executives establish business plans and tell others to implement them.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following skills are more important during the beginning of a person's career?

Accepted Answer

A) conceptual skills 
B) decision skills 
C) technical skills 
D) entrepreneurial skills 
E) statistical skills 
A) conceptual skills 
B) decision skills 
C) technical skills 
D) entrepreneurial skills 
E) statistical skills

Question 16

Scenario B.Eco Lawn Care Corp. ,a company that manufacturers environmentally friendly lawn care products,has been operating as a business for a year.The CEO,Markus,started his venture by deciding on the activities that would be involved and what his goals and objectives for the business were.He then started to recruit professional chemists and other personnel and grouped them according to their responsibilities.Every month Markus conducts a meeting where he brings attention to those who are doing good work and motivates everyone to achieve organizational goals.He also checks the daily productivity of each of the workers,monitoring them and providing training to those with low productivity.
-Markus monitors his employees and provides training to those who are performing poorly.In this case,which of the following functions of management is Markus performing?

Accepted Answer

A) planning 
B) organizing 
C) leading 
D) controlling 
E) decision making 
A) planning 
B) organizing 
C) leading 
D) controlling 
E) decision making

Question 17

An approach to achieving ________ includes preventing defects before they occur.

Accepted Answer

A) total quality 
B) cost competitiveness 
C) sustainability 
D) innovation 
E) efficiency 
A) total quality 
B) cost competitiveness 
C) sustainability 
D) innovation 
E) efficiency

Question 18

A common complaint about leaders,especially outstanding performers who are newly appointed to leadership,is that they lack

Accepted Answer

A) self-acceptance. 
B) empathy. 
C) technical skills. 
D) decision-making skills. 
E) self-control. 
A) self-acceptance. 
B) empathy. 
C) technical skills. 
D) decision-making skills. 
E) self-control.

Question 19

Maria attends the groundbreaking ceremony of a new children's hospital as the representative of her corporation,which gave a large donation toward the construction of the hospital.What role is Maria fulfilling?

Accepted Answer

A) disseminator 
B) spokesperson 
C) liaison 
D) figurehead 
E) disturbance handler 
A) disseminator 
B) spokesperson 
C) liaison 
D) figurehead 
E) disturbance handler

Question 20

Titles such as assistant manager and supervisor typically belong to the ________ level of management.

Accepted Answer

A) strategic 
B) middle 
C) primary 
D) operational 
E) tactical 
A) strategic 
B) middle 
C) primary 
D) operational 
E) tactical

The three levels of managers within large organizations are

In terms of good management,efficiency differs from effectiveness primarily in the former's focus on

Explain why you should aim to be both a specialist and a generalist in your future career.

For her job,Charmaine is expected to look ahead at the company's future and devise strategies for the company's long-term success and growth.Judging from this description,Charmaine is a ________ manager.

Emilia understands her own strengths and limitations,she manages her feelings and decisions well,and she deals effectively with other people.Emilia has

Which of the following statements is true of the sources of competitive advantage?

Which of the following is an example of collaboration across boundaries?

State some of the common practices of successful executives.

In today's world,planning is a top-down function in which top executives establish business plans and tell others to implement them.

Which of the following skills are more important during the beginning of a person's career?

An approach to achieving ________ includes preventing defects before they occur.

A common complaint about leaders,especially outstanding performers who are newly appointed to leadership,is that they lack

Maria attends the groundbreaking ceremony of a new children's hospital as the representative of her corporation,which gave a large donation toward the construction of the hospital.What role is Maria fulfilling?

Titles such as assistant manager and supervisor typically belong to the ________ level of management.

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters

Exam 1: Managing and Performing

The three levels of managers within large organizations are

In terms of good management,efficiency differs from effectiveness primarily in the former's focus on

Explain why you should aim to be both a specialist and a generalist in your future career.

For her job,Charmaine is expected to look ahead at the company's future and devise strategies for the company's long-term success and growth.Judging from this description,Charmaine is a ________ manager.

Emilia understands her own strengths and limitations,she manages her feelings and decisions well,and she deals effectively with other people.Emilia has

Which of the following statements is true of the sources of competitive advantage?

Which of the following is an example of collaboration across boundaries?

State some of the common practices of successful executives.

In today's world,planning is a top-down function in which top executives establish business plans and tell others to implement them.

Which of the following skills are more important during the beginning of a person's career?

An approach to achieving ________ includes preventing defects before they occur.

A common complaint about leaders,especially outstanding performers who are newly appointed to leadership,is that they lack

Maria attends the groundbreaking ceremony of a new children's hospital as the representative of her corporation,which gave a large donation toward the construction of the hospital.What role is Maria fulfilling?

Titles such as assistant manager and supervisor typically belong to the ________ level of management.

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters