Exam 1: Managing and Performing

Anna excels at identifying the talents of employees and finding the jobs where they can best use those talents to benefit the organization.Anna excels at ________ management.

Which of the following functions of management is described as building a dynamic organization?

________ skills influence a manager's ability to work well with people.

Which of the following statements best describes the contemporary work environment?

Which of the following economic sectors has become increasingly important to the U.S.economy?

Which of the following statements about international markets is true?

Shauna is responsible for studying the general goals and plans developed for her company and translating them into more specific objectives and activities for the employees in her department.Shauna is a(n)________ manager.

Debra and her top managers are choosing the goals that Debra's company should achieve and deciding in advance the appropriate actions needed to achieve those goals.What are they doing?

Abdo supervises employees who work on the floor of the Nature's Secret Organic Snack Food factory.He cooperates closely with his manager to determine ways to improve the efficiency of the manufacturing process and then works to implement those plans.In this case,Abdo would be considered a ________ manager.

Compilation of an accounting statement can be categorized under ________ skills.

Carol has the knack of inspiring the people in her department to learn new skills and to perform better than expected on the job.As a manager,what is Carol especially good at doing?

Rachael is the owner and manager of Aquarius Coffee and Tea,a coffee shop and bakery popular among local college students as a hangout and study spot.Aquarius has been in operation since 1978,and Rachael has made many changes over the years to keep up with the changing tastes and expectations of her clientele.In the last ten years,she has gone from offering paid Wi-Fi to free Wi-Fi,and she recently expanded her offerings to include vegan and gluten-free items as well as salads and sandwiches.Recently,a new café called Bluebird Coffee and Cupcakes opened across town,and Aquarius' business has dropped off considerably.One of her young cashiers,Leora,notes that Rachael has not made the best use of the Internet to promote her business.What will Leora most likely suggest as the quickest,cheapest,and most effective way for Rachael to expand her technological reach to her college-aged clients?

Scenario D.Luxe Slumber is a company that produces high-quality mattresses.Omar,the CEO,makes all the business deals for the company.He negotiates with suppliers and gets new customers and business for the company.Charles communicates his vision for the company and what he would like it to achieve to Ana,who lays out plans to make possible the execution of that vision.Ana delegates the work accordingly by communicating to the sales and production managers Omar's vision and what he requires of them.Irving,a floor manager,makes sure that the workers do their jobs at the required pace to meet the targets and goals of the company. -From Scenario D,it can be understood that Omar is a ________ manager.

Which of the following roles is performed by a customer service manager who works to defuse a situation with an angry customer?

Briefly describe each of the four key management functions.

________ is the introduction of new goods and services.

Which of the following roles is a decisional role?

________ is assembling and coordinating the human,financial,physical,informational,and other resources needed to achieve goals.

Goodwill stemming from social relationships is called

Trang is the CEO of Windward Cycles,a company which manufactures high-end racing bikes.The company's handmade,titanium bicycles have been very popular with professional cyclists,winning many industry awards.Last year the company was acquired by Kestrel Holdings,which decided to expand it into the recreational cycling market with a line of lower-priced road bikes.At the end of the first quarter,Trang meets with his team.Kasha,the CFO,has determined that advance sales of the new road bikes have not been as robust as expected in the Midwest region.If Trang is utilizing the controlling function of management,his likely next steps will involve