Exam 1: Managing and Performing

Scenario C.Felipe is the manager of Pawlicious,a bakery that specializes in cookies for cats and dogs.As the manager of the bakery,he has many responsibilities.One day he holds a meeting where he informs the employees that the company must freeze wages for the next year.An agitated employee threatens to "make the company regret this," so Felipe asks the employee to leave immediately and makes sure that security personnel escort the employee off the premises.After the meeting,Felipe goes to meet one of the bakery's distributors to obtain information about possible new markets for the company's products.Then he represents the company at a dinner for the retiring bank officer who handled Pawlicious's account for many years.These are some of the roles that Felipe performs as a manager. -Which of the following roles was Felipe performing when he notified the employees of the upcoming wage freeze?

________ managers are typically concerned with the interaction between the organization and its external environment.

Scenario D.Luxe Slumber is a company that produces high-quality mattresses.Omar,the CEO,makes all the business deals for the company.He negotiates with suppliers and gets new customers and business for the company.Charles communicates his vision for the company and what he would like it to achieve to Ana,who lays out plans to make possible the execution of that vision.Ana delegates the work accordingly by communicating to the sales and production managers Omar's vision and what he requires of them.Irving,a floor manager,makes sure that the workers do their jobs at the required pace to meet the targets and goals of the company. -Which of the following management skills does Ana implement by communicating with the rest of the organization?

Which of the following is true of services?

Emotional intelligence can best be defined as

To be ________ is to achieve organizational goals.

Scenario B.Eco Lawn Care Corp. ,a company that manufacturers environmentally friendly lawn care products,has been operating as a business for a year.The CEO,Markus,started his venture by deciding on the activities that would be involved and what his goals and objectives for the business were.He then started to recruit professional chemists and other personnel and grouped them according to their responsibilities.Every month Markus conducts a meeting where he brings attention to those who are doing good work and motivates everyone to achieve organizational goals.He also checks the daily productivity of each of the workers,monitoring them and providing training to those with low productivity. -When Markus was deciding on the activities that would be involved in the business and establishing the goals and objectives,he was performing the ________ function of management.

Hector,the vice president of Hillendale Landscaping Solutions,LLC,attended a trade show to make additional supplier contacts for the business.Which of the following roles was Hector fulfilling in this situation?

Which of the following statements about job skills is true?

Done properly,sustainability encourages people to live in ways that can be maintained for the

Write an essay on knowledge management.Give a suitable example.

The managers at EarthGreen Technology are currently developing strategies for the company's new products and setting objectives for its business units.These managers are engaging in the management function of

In the future,________ business organizations will be the most effective.

Sustainability is defined as the

Which of the following is one of the three essential categories of skills that managers need?

Through careful monitoring of the financial budgets of a firm,managers can detect potential problems in reaching their financial goals and take actions to reverse the problem.This is an example of the ________ function of management.

Terence supervises the shipping department of a book printer in South Carolina.He contacts trucking companies to arrange pickups,and he makes sure that his team members load cartons onto the correct trucks.Terence is a

Which of the following job titles indicates that a person is a frontline manager?

Scenario C.Felipe is the manager of Pawlicious,a bakery that specializes in cookies for cats and dogs.As the manager of the bakery,he has many responsibilities.One day he holds a meeting where he informs the employees that the company must freeze wages for the next year.An agitated employee threatens to "make the company regret this," so Felipe asks the employee to leave immediately and makes sure that security personnel escort the employee off the premises.After the meeting,Felipe goes to meet one of the bakery's distributors to obtain information about possible new markets for the company's products.Then he represents the company at a dinner for the retiring bank officer who handled Pawlicious's account for many years.These are some of the roles that Felipe performs as a manager. -Which of the following roles was Felipe performing when he dealt with the angry employee?

Kowalski-Schmidt,a brewery headquartered in Kenosha,Wisconsin,has been in business since 1906.They manufacture several brands of value-priced lagers and ales,which are distributed throughout the United States and Canada.Recently the company decided to begin manufacturing a higher-priced,specialty craft beer.To that end,they began a crowdsourcing campaign to help decide on the features of the craft beer brand.This resulted in the company