Exam 15: Understanding and Managing Individual Behavior

Kevin is a whirlwind as a research and development supervisor.His colleagues are surprised that even though he makes decisions very quickly and always with less information than others,his decisions are as good as anybody else's.This information implies that Kevin has ________.

In the statement,"The highway is very busy at 5 p.m.and is scary to drive on,so I'll wait until 7 p.m.to go home," the phrase,"so I'll wait until 7 p.m.to go home," represents which component of an attitude?

If you like yourself,then your personality would be described as having ________.

The degree to which an employee identifies with his or her job or actively participates in it refers to the employee's ________.

"He could do it if he wanted to.He just doesn't like that part of his job,that's all." A statement like this from a supervisor indicates ________.

According to the Big Five Model of personality,a person who has a wide range of interests and is imaginative,fascinated with novelty,artistically sensitive,and intellectual is described as ________.

Consensus refers to whether an individual displays different behaviors in different situations.

If you believe that you control your own destiny,which of the following personality traits are you likely to possess?

Cognitive dissonance is any incompatibility or inconsistency between attitudes or between behavior and attitudes.

Richard is the manager of the Sales department in his company.He notices that several of the salespeople reporting to him are taking it easy.Their focus is to just meet the sales target and take no extra initiative to improve sales or their individual performances.As a result,the department's performance is declining.Explain how Richard can encourage his salespeople to improve their performances using the shaping techniques.

"All attractive people are productive.Abigail is attractive; therefore,Abigail is productive." This is an example of the halo effect.

In a short essay,list and discuss three shortcuts frequently used in judging others.Discuss the impact these shortcuts have on the management of employees.

Sarah,the floor supervisor,seems to be a different person depending on whom she is with and what the situation demands.She has the ability to adjust her behavior as and when required.This indicates that she ________.

George gets along well with most people in the team.He is good at his job but needs to be reassured once in a while.Another of George's traits is that he is always trying to keep everyone happy.George can be described as a(n)________ personality.

An individual who is high in ________ is pragmatic,maintains emotional distance,and believes that ends can justify means.

Eliminating any reinforcement that's maintaining an undesirable behavior is called ________.

________ is a performance measure of both the efficiency and effectiveness of employees.

During the interview Ken was so impressed with Barbie's knowledge of aesthetic engineering he offered her the job on the spot.Unfortunately her job performance did not meet his expectations.Ken may have fallen victim to ________.

Anne prefers one-page memos with only the main points of the issue.As a manager,she has limited amounts of time to read about internal problems.So when she prepares memos for her boss,she provides a brief outline of the situation to spare her boss the agony of having to read the boring details.Anne has succumbed to ________.

In ________,the observer's perception of others is influenced more by the observer's own characteristics than by those of the person observed.