Question 1

Low levels of perceived organizational support lead to lower turnover.

Accepted Answer

A) True 
 B)False

Question 2

________ is a personality trait that measures an individual's ability to adjust his or her behavior according to external situational factors.

Accepted Answer

A) Self-awareness 
B) Self-esteem 
C) Self-monitoring 
D) Self-management 
A) Self-awareness 
B) Self-esteem 
C) Self-monitoring 
D) Self-management

Question 3

Bridget prefers rule-regulated,orderly,and unambiguous activities.She doesn't have a lot of imagination but could be described as conforming and efficient.Which of the following describes Bridget's personality?

Accepted Answer

A) anti-social 
B) dull 
C) conservative 
D) conventional 
A) anti-social 
B) dull 
C) conservative 
D) conventional

Question 4

Underestimating the influence of external factors and overestimating the influence of internal factors when making judgments about others is known as the ________.

Accepted Answer

A) fundamental attribution error 
B) self-serving bias 
C) locus of control error 
D) halo effect 
A) fundamental attribution error 
B) self-serving bias 
C) locus of control error 
D) halo effect

Question 5

Explain cognitive dissonance theory in brief.

Accepted Answer

Cognitive dissonance theory sought to ex

Question 6

If you are a good planner and purposeful,you would probably score high on the ________ trait of MBTI®.

Accepted Answer

A) thinking 
B) perceiving 
C) introversion 
D) judging 
A) thinking 
B) perceiving 
C) introversion 
D) judging

Question 7

Which of the following is true according to the MBTI®?

Accepted Answer

A) Introverted types are practical and prefer routine and order. 
B) Feeling types use reason and logic to handle problems. 
C) Perceiving types are rigid and structured. 
D) Judging types want control and prefer their world to be ordered. 
A) Introverted types are practical and prefer routine and order. 
B) Feeling types use reason and logic to handle problems. 
C) Perceiving types are rigid and structured. 
D) Judging types want control and prefer their world to be ordered.

Question 8

Alan's temperament is not well-suited to being a researcher.He tends to dislike doing the same thing twice and has no patience to sort out information step-by-step.As a result,he often jumps to conclusions.Alan is most likely a(n)________ type of personality.

Accepted Answer

A) sensing 
B) feeling 
C) introversion 
D) intuition 
A) sensing 
B) feeling 
C) introversion 
D) intuition

Question 9

Which of the following managerial styles will Gen Y workers approve of and respond to?

Accepted Answer

A) authoritarian 
B) paternal 
C) flexible 
D) dictatorial 
A) authoritarian 
B) paternal 
C) flexible 
D) dictatorial

Question 10

If your boss could be described as flexible,adaptable,and tolerant,he or she would probably score high on which of the following aspects of the MBTI®?

Accepted Answer

A) extraversion 
B) sensing 
C) feeling 
D) perceiving 
A) extraversion 
B) sensing 
C) feeling 
D) perceiving

Question 11

________ behavior is voluntary or learned behavior.

Accepted Answer

A) Reflexive 
B) Dissonant 
C) Operant 
D) Reactive 
A) Reflexive 
B) Dissonant 
C) Operant 
D) Reactive

Question 12

Organizational citizenship behavior is discretionary behavior that is not part of an employee's formal job requirements.

Accepted Answer

A) True 
 B)False

Question 13

People who identify opportunities,show initiative,take action,and persevere until meaningful change occurs are said to have ________ personalities.

Accepted Answer

A) proactive 
B) self-aware 
C) reactive 
D) agreeable 
A) proactive 
B) self-aware 
C) reactive 
D) agreeable

Question 14

Holland's theory proposes that satisfaction is highest and turnover lowest when ________.

Accepted Answer

A) the locus of control is internal 
B) an employee is social and realistic 
C) personality and occupation are compatible 
D) an employee can adjust behavior to external factors 
A) the locus of control is internal 
B) an employee is social and realistic 
C) personality and occupation are compatible 
D) an employee can adjust behavior to external factors

Question 15

________ is the process of organizing and interpreting sensory impressions to give meaning to the environment.

Accepted Answer

A) Attribution 
B) Selection 
C) Cognition 
D) Perception 
A) Attribution 
B) Selection 
C) Cognition 
D) Perception

Question 16

The cognitive dissonance theory proposes that the intensity of the desire to reduce dissonance is determined by ________.

Accepted Answer

A) importance,influence,and rewards 
B) resources,commitment,and organizational structure 
C) stability,position,and power 
D) awareness,status,and punishments 
A) importance,influence,and rewards 
B) resources,commitment,and organizational structure 
C) stability,position,and power 
D) awareness,status,and punishments

Question 17

In the Big Five Model of personality,conscientiousness refers to ________.

Accepted Answer

A) the degree to which someone is calm,enthusiastic,and secure (positive)or tense,nervous,depressed,and insecure (negative) 
B) the degree to which someone is sociable,talkative,assertive,and comfortable in relationships with others 
C) the degree to which someone is reliable,responsible,dependable,persistent,and achievement oriented 
D) the degree of influence the individual believes he or she has over certain factors 
A) the degree to which someone is calm,enthusiastic,and secure (positive)or tense,nervous,depressed,and insecure (negative) 
B) the degree to which someone is sociable,talkative,assertive,and comfortable in relationships with others 
C) the degree to which someone is reliable,responsible,dependable,persistent,and achievement oriented 
D) the degree of influence the individual believes he or she has over certain factors

Question 18

In the Big Five Model of personality,________ refers to the degree to which someone is good-natured,cooperative,and trusting.

Accepted Answer

A) extraversion 
B) agreeableness 
C) conscientiousness 
D) emotional stability 
A) extraversion 
B) agreeableness 
C) conscientiousness 
D) emotional stability

Question 19

People in the accounting department generally arrive 15 minutes early.So does Valerie,who is late today.This situation shows ________.

Accepted Answer

A) high consensus 
B) low consensus 
C) high consistency 
D) low consistency 
A) high consensus 
B) low consensus 
C) high consistency 
D) low consistency

Question 20

If an employee does not exhibit a desired behavior,a manager might use ________.

Accepted Answer

A) negative reinforcement to increase the recurrence of the behavior 
B) shaping to guide the employee to learn the desired behavior 
C) positive reinforcement by reducing the threat of a punishment 
D) reflexive behavior to encourage positive results 
A) negative reinforcement to increase the recurrence of the behavior 
B) shaping to guide the employee to learn the desired behavior 
C) positive reinforcement by reducing the threat of a punishment 
D) reflexive behavior to encourage positive results

Low levels of perceived organizational support lead to lower turnover.

________ is a personality trait that measures an individual's ability to adjust his or her behavior according to external situational factors.

Bridget prefers rule-regulated,orderly,and unambiguous activities.She doesn't have a lot of imagination but could be described as conforming and efficient.Which of the following describes Bridget's personality?

Underestimating the influence of external factors and overestimating the influence of internal factors when making judgments about others is known as the ________.

Explain cognitive dissonance theory in brief.

If you are a good planner and purposeful,you would probably score high on the ________ trait of MBTI®.

Which of the following is true according to the MBTI®?

Alan's temperament is not well-suited to being a researcher.He tends to dislike doing the same thing twice and has no patience to sort out information step-by-step.As a result,he often jumps to conclusions.Alan is most likely a(n)________ type of personality.

Which of the following managerial styles will Gen Y workers approve of and respond to?

If your boss could be described as flexible,adaptable,and tolerant,he or she would probably score high on which of the following aspects of the MBTI®?

________ behavior is voluntary or learned behavior.

Organizational citizenship behavior is discretionary behavior that is not part of an employee's formal job requirements.

People who identify opportunities,show initiative,take action,and persevere until meaningful change occurs are said to have ________ personalities.

Holland's theory proposes that satisfaction is highest and turnover lowest when ________.

________ is the process of organizing and interpreting sensory impressions to give meaning to the environment.

The cognitive dissonance theory proposes that the intensity of the desire to reduce dissonance is determined by ________.

In the Big Five Model of personality,conscientiousness refers to ________.

In the Big Five Model of personality,________ refers to the degree to which someone is good-natured,cooperative,and trusting.

People in the accounting department generally arrive 15 minutes early.So does Valerie,who is late today.This situation shows ________.

If an employee does not exhibit a desired behavior,a manager might use ________.

Managers in the Workplace

Managers As Decision Makers

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Managing Communication

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 15: Understanding and Managing Individual Behavior

Low levels of perceived organizational support lead to lower turnover.

________ is a personality trait that measures an individual's ability to adjust his or her behavior according to external situational factors.

Bridget prefers rule-regulated,orderly,and unambiguous activities.She doesn't have a lot of imagination but could be described as conforming and efficient.Which of the following describes Bridget's personality?

Underestimating the influence of external factors and overestimating the influence of internal factors when making judgments about others is known as the ________.

Explain cognitive dissonance theory in brief.

If you are a good planner and purposeful,you would probably score high on the ________ trait of MBTI®.

Which of the following is true according to the MBTI®?

Alan's temperament is not well-suited to being a researcher.He tends to dislike doing the same thing twice and has no patience to sort out information step-by-step.As a result,he often jumps to conclusions.Alan is most likely a(n)________ type of personality.

Which of the following managerial styles will Gen Y workers approve of and respond to?

If your boss could be described as flexible,adaptable,and tolerant,he or she would probably score high on which of the following aspects of the MBTI®?

________ behavior is voluntary or learned behavior.

Organizational citizenship behavior is discretionary behavior that is not part of an employee's formal job requirements.

People who identify opportunities,show initiative,take action,and persevere until meaningful change occurs are said to have ________ personalities.

Holland's theory proposes that satisfaction is highest and turnover lowest when ________.

________ is the process of organizing and interpreting sensory impressions to give meaning to the environment.

The cognitive dissonance theory proposes that the intensity of the desire to reduce dissonance is determined by ________.

In the Big Five Model of personality,conscientiousness refers to ________.

In the Big Five Model of personality,________ refers to the degree to which someone is good-natured,cooperative,and trusting.

People in the accounting department generally arrive 15 minutes early.So does Valerie,who is late today.This situation shows ________.

If an employee does not exhibit a desired behavior,a manager might use ________.

Managers in the Workplace

Managers As Decision Makers

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Managing Communication

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters