Exam 2: Process Strategy and Analysis

The bursar's office at your university decides to benchmark the collections department of a credit agency to improve their own collection rate.This is an example of ________.

Scenario 2.6 You currently purchase a part used in your production process from an outside supplier,and have decided to begin making this part in-house.You have two equipment options for moving production in-house: special-purpose equipment and general-purpose equipment.Cost information for these two options is as follows: -Use Scenario 2.6 to solve this mystery.At an annual requirement of 40,000 units,what does the company save per year by selecting the low-cost option?

The degree of process divergence is what keeps a large batch process from being economically produced using a line process.

Suppose that competitive priorities call for offering a wide variety of customized services.Which of the following process decisions would be more likely?

Job processes generally have higher volumes than batch processes.

Back offices typically emphasize:

A professor's graduate assistant can grade a quiz in 40 seconds.Over the course of an academic year he assists with 6 sections of a course with an average of 30 students with 10 quizzes in each section.If he is paid $8 an hour,how much is his annual quiz-grading labor cost to the university?

Compare and contrast the method of time study to the method of work sampling.What are the strengths and limitations of each,and for which applications are they best suited?

You have been hired as an external consultant to improve processes at a business.You are unfamiliar with exactly how the work is currently done but are intimately familiar with charting techniques and data analysis tools.What is a general sequence for use of these tools and why should you use them in the sequence you specify?

Scenario 2.2 Garman observes a worker assembling peanut valves and records the data displayed in the table. -Use the information in Scenario 2.2.What is the average time for this job element?

An entrepreneur considers three possibilities for the production of her new product.One alternative,a job process,would have fixed costs of $22,000 and a per unit cost of $11.63.The large batch option would have a fixed cost of $54,000 and a per unit cost of $8.82.The line process would have a fixed cost of $85,000 and a per unit cost of $7.33.Graph the total cost lines and determine over what range of output each production alternative is superior.

Describe the differences among make-to-order,assemble-to-order,and make-to-stock strategies from the producer's and from the customer's perspective.

High customer involvement increases service provider productivity and makes quality measurement easier.

The first step of the systematic approach to process analysis is ________.

The ability to reprogram machines is useful for both low-customization and high-customization processes.

A scatter diagram is a graphical technique that shows whether two variables may be related.

In a swim lane flowchart,the line of visibility is used to separate the process steps in view of the customer from those hidden from view of the customer.

An accounting firm realizes it is woefully inadequate at cultivating new clients.It is allowed to observe a law firm perform the new-client cultivation process in hopes of gleaning improved methods it can adopt.This is an example of:

More fixed automation typically means:

Brainstorming sessions can be effectively conducted on the Internet using software that allows one person to see another's ideas and build on them.