Exam 2: Process Strategy and Analysis

A discount store is experiencing an unacceptable number of dissatisfied customers leaving from the checkout process.Information from customer complaints about the checkout process was collected and is found in the following table.Construct a Pareto chart to identify the significant problems.

A flowchart traces the flow of all EXCEPT the following:

Process decisions are strategic in nature.

Performance measures such as average response times,repair times,and percent defective are referred to as:

Table 2.15 An analyst notes the time that customer appointments end with a tax preparer that is assigned customers requiring only the 1040EZ form.The times indicated in the table represent the departure times of the first eight clients for one tax preparation specialist. -Which statement about Table 2.15 is BEST?

The principle of postponement is modeled by the worker that has known his assignment for several weeks,but waits until the day before the product is to be delivered to begin production.

Because a telephone customer service center has experienced several problems,it has begun to analyze the data from customer complaints.The first step was to construct the following table.Use this data to build a Pareto chart to help identify the "vital few" problems.

Which one of the following statements on the concept of gaining focus is BEST?

________ automation produces one type of product or part in a sequence of simple operations.

A yacht maker produces customized yachts for a clientele that wants a one-of-a-kind watercraft.This process can be described as:

A toaster is an example of flexible automation.

Which of the following statements regarding resource flexibility is BEST?

Scenario 2.6 You currently purchase a part used in your production process from an outside supplier,and have decided to begin making this part in-house.You have two equipment options for moving production in-house: special-purpose equipment and general-purpose equipment.Cost information for these two options is as follows: -Use Scenario 2.6 to solve this riddle.For what range of output is the General-Purpose Equipment the low-cost option?

A process chart activity that occurs when something is put away until a later time is a(n):

A manager of a fiberglass molding operation suspects that the number of process failures is related to the number of total units produced of a particular product.A tool most useful in this analysis would be a:

A work sampling method is used to determine the proportion of the time a worker is idle.The following information was gathered on a random basis. What is the proportion of idle time observed for this worker?

Is an executive MBA program at your school a plant within a plant? Explain your reasoning.

The first unit of production takes 12 hours to produce and the learning rate is expected to be 80 percent.How long will it take to produce the sixth unit?

Highly customized job processes and processes that are highly divergent require the use of:

An off-diagonal position in the product-process matrix is typically more profitable than a position on the diagonal.