Question 1

Higher volume in a process is generally associated with:

Accepted Answer

A) more resource flexibility. 
B) more capital intensity. 
C) greater customer involvement. 
D) fewer opportunities for standardization. 
A) more resource flexibility. 
B) more capital intensity. 
C) greater customer involvement. 
D) fewer opportunities for standardization.

Question 2

Scenario 2.6
You currently purchase a part used in your production process from an outside supplier,and have decided to begin making this part in-house.You have two equipment options for moving production in-house: special-purpose equipment and general-purpose equipment.Cost information for these two options is as follows:
  
-Use Scenario 2.6 to answer this question.What is the break even quantity between the two options?

Accepted Answer

A) 30,000 units per year 
B) 40,000 units per year 
C) 50,000 units per year 
D) 60,000 units per year 
A) 30,000 units per year 
B) 40,000 units per year 
C) 50,000 units per year 
D) 60,000 units per year

Question 3

Widespread participation in process analysis is essential not only because of the work involved but also because:

Accepted Answer

A) employees tend to neglect their regular work duties,thus no one falls too far behind. 
B) it builds commitment. 
C) no one can analyze a process by himself. 
D) a silo mentality should prevail and this requires large numbers of workers. 
A) employees tend to neglect their regular work duties,thus no one falls too far behind. 
B) it builds commitment. 
C) no one can analyze a process by himself. 
D) a silo mentality should prevail and this requires large numbers of workers.

Question 4

Comment on the need for flexibility in both the workforce and capital equipment.What process types and production situations require greater flexibility?

Accepted Answer

As the authors indicate,high task diverg

Question 5

What are the different dimensions of customer contact in service processes? Provide an example of a service that has high levels of customer contact and one that has very low levels of customer contact.

Accepted Answer

The dimensions of customer con

Question 6

A process chart activity that changes,creates,or adds something is a(n):

Accepted Answer

A) operation. 
B) transportation. 
C) inspection. 
D) delay. 
A) operation. 
B) transportation. 
C) inspection. 
D) delay.

Question 7

A work sampling method is used to determine the proportion of the time a machine is idle.The following information was gathered on a random basis.   What is the proportion of idle time observed for this machine?

Accepted Answer

A) less than or equal to 5% 
B) greater than 5% but less than or equal to 15% 
C) greater than 15% but less than or equal to 25% 
D) greater than 25% 
A) less than or equal to 5% 
B) greater than 5% but less than or equal to 15% 
C) greater than 15% but less than or equal to 25% 
D) greater than 25%

Question 8

A benchmarking team meets for the first time and decides to try to improve its order delivery time and selects another firm as a benchmarking partner.This phase of the benchmarking process is called:

Accepted Answer

A) planning. 
B) selection. 
C) integration. 
D) action. 
A) planning. 
B) selection. 
C) integration. 
D) action.

Question 9

A fishbone diagram identifies which category is most frequently observed out of all the categories for which you have data.

Accepted Answer

A) True 
 B)False

Question 10

A predetermined data approach to time standards can be completed before actual production begins.

Accepted Answer

A) True 
 B)False

Question 11

Scenario 2.3
A job consists of three elements.Twenty observations for each element were timed,and the resulting data are shown in the following table.A performance rating has also been assigned for each element,as shown in the table.The job has an allowance of 15% of normal time.
  
-Use the information in Scenario 2.3.What is the standard time for the entire job?

Accepted Answer

A) greater than or equal to 10.0 minutes 
B) less than 10.0 minutes but greater than or equal to 8.5 minutes 
C) less than 8.5 minutes but greater than or equal to 7.0 minutes 
D) less than 7.0 minutes 
A) greater than or equal to 10.0 minutes 
B) less than 10.0 minutes but greater than or equal to 8.5 minutes 
C) less than 8.5 minutes but greater than or equal to 7.0 minutes 
D) less than 7.0 minutes

Question 12

Fixed automation is appropriate for line and continuous flow operations.

Accepted Answer

A) True 
 B)False

Question 13

The time added to adjust for factors such as fatigue or equipment malfunction is called ________.

Accepted Answer

allowance,

Question 14

A process chart activity that checks or verifies something but does not change it is a(n):

Accepted Answer

A) operation. 
B) transportation. 
C) inspection. 
D) delay. 
A) operation. 
B) transportation. 
C) inspection. 
D) delay.

Question 15

One method for a factory to gain operational focus is to:

Accepted Answer

A) build large enough factories to produce all products and services the company offers. 
B) hire more specialists and supervisors to control the operations. 
C) reorganize existing facilities to the plant-within-plant approach. 
D) remodel stores to create the effect of many small boutiques under one roof. 
A) build large enough factories to produce all products and services the company offers. 
B) hire more specialists and supervisors to control the operations. 
C) reorganize existing facilities to the plant-within-plant approach. 
D) remodel stores to create the effect of many small boutiques under one roof.

Question 16

The general principle that 80% of a company's revenue is generated by 20% of its customers is known as the Pareto concept.

Accepted Answer

A) True 
 B)False

Question 17

Once the benchmarking team has collected the data,the ________ phase of the benchmarking study can begin.

Accepted Answer

The answer of Once the benchmarking team has collected the...

Question 18

A(n)________ means that a department focuses on its own tasks without understanding the role and processes of departments outside its own organizational boundaries.

Accepted Answer

The answer of A(n)________ means that a department focuses on...

Question 19

The labor time for successive units produced is plotted in the graph shown below.What is the learning percentage reflected by this graph?

Accepted Answer

The first unit takes 20 units of time an

Question 20

The authors list six key elements of reengineering.Pick any three and describe their contribution to the reengineering effort.

Accepted Answer

The six elements are:
1.Critical process

Exam 2: Process Strategy and Analysis

Higher volume in a process is generally associated with:

Widespread participation in process analysis is essential not only because of the work involved but also because:

Comment on the need for flexibility in both the workforce and capital equipment.What process types and production situations require greater flexibility?

What are the different dimensions of customer contact in service processes? Provide an example of a service that has high levels of customer contact and one that has very low levels of customer contact.

A process chart activity that changes,creates,or adds something is a(n):

A work sampling method is used to determine the proportion of the time a machine is idle.The following information was gathered on a random basis. What is the proportion of idle time observed for this machine?

A benchmarking team meets for the first time and decides to try to improve its order delivery time and selects another firm as a benchmarking partner.This phase of the benchmarking process is called:

A fishbone diagram identifies which category is most frequently observed out of all the categories for which you have data.

A predetermined data approach to time standards can be completed before actual production begins.

Fixed automation is appropriate for line and continuous flow operations.

The time added to adjust for factors such as fatigue or equipment malfunction is called ________.

A process chart activity that checks or verifies something but does not change it is a(n):

One method for a factory to gain operational focus is to:

The general principle that 80% of a company's revenue is generated by 20% of its customers is known as the Pareto concept.

Once the benchmarking team has collected the data,the ________ phase of the benchmarking study can begin.

A(n)________ means that a department focuses on its own tasks without understanding the role and processes of departments outside its own organizational boundaries.

The labor time for successive units produced is plotted in the graph shown below.What is the learning percentage reflected by this graph?

The authors list six key elements of reengineering.Pick any three and describe their contribution to the reengineering effort.

Using Operations to Create Value

Quality and Performance

Capacity Planning

Constraint Management

Lean Systems

Project Management

Forecasting

Inventory Management

Operations Planning and Scheduling

Resource Planning

Supply Chain Design

Supply Chain Logistic Networks

Supply Chain Integration

Supply Chain Sustainability

Decision Making

Waiting Lines

Special Inventory Models

Linear Programming

Simulation

Financial Analysis

Acceptance Sampling Plans

Measuring Output Rates

Learning Curve Analysis

Operations Scheduling

Layout

Filters