Question 1

A(n)________ is a bar chart on which the factors are plotted in decreasing order of frequency along the horizontal axis.

Accepted Answer

The answer of A(n)________ is a bar chart on which...

Question 2

Scenario 2.4
A company is considering two options for the production of a part needed downstream in the manufacturing process.Particulars are as follows:
  
-Use Scenario 2.4 to solve this problem.What does the company save each month by selecting this low-cost option (for monthly requirements of 3,000 units)?

Accepted Answer

A) $1,000 
B) $3,000 
C) $6,000 
D) Can't be determined with information given. 
A) $1,000 
B) $3,000 
C) $6,000 
D) Can't be determined with information given.

Question 3

________ involves estimating the proportion of time spent by people and machines on activities,based on a large number of observations.

Accepted Answer

The answer of ________ involves estimating the proportion of time...

Question 4

Work sampling is most often used in situations in which:

Accepted Answer

A) a time standard is needed for a repetitive job. 
B) an estimate of the proportion of the time spent on a particular activity is needed. 
C) it is important to keep the sample size down. 
D) special training is required for the observer,and stopwatches must be used. 
A) a time standard is needed for a repetitive job. 
B) an estimate of the proportion of the time spent on a particular activity is needed. 
C) it is important to keep the sample size down. 
D) special training is required for the observer,and stopwatches must be used.

Question 5

A job process should be preferred when:

Accepted Answer

A) workforce and equipment are specialized. 
B) products are made to stock type. 
C) customization is high and volume is low. 
D) customization is low and volume is high. 
A) workforce and equipment are specialized. 
B) products are made to stock type. 
C) customization is high and volume is low. 
D) customization is low and volume is high.

Question 6

Define economies of scope,and identify how they relate to flexible automation.

Accepted Answer

Economies of scope are the ability to pr

Question 7

________ reflects the ways in which customers become part of the process and the extent of their participation.

Accepted Answer

Customer i

Question 8

A process selected for reengineering should be a:

Accepted Answer

A) core process. 
B) front-office process. 
C) hybrid office. 
D) back office process. 
A) core process. 
B) front-office process. 
C) hybrid office. 
D) back office process.

Question 9

The best data analysis tool for recording which gas pump most customers use would be a checklist.

Accepted Answer

A) True 
 B)False

Question 10

A systematic approach to process analysis includes the step:

Accepted Answer

A) reengineering. 
B) integration. 
C) order fulfillment. 
D) define scope. 
A) reengineering. 
B) integration. 
C) order fulfillment. 
D) define scope.

Question 11

What are three principles of process strategy that should govern choices that process designers make? Provide examples of well-conceived process strategy choices to illustrate each of your three principles.

Accepted Answer

The three principles discussed in the te

Question 12

Consider the four steps in a time study.If an analyst were to make a mistake,during which step would the impact on the standard time be the greatest? Explain your reasoning.

Accepted Answer

The four steps are selecting work elemen

Question 13

Gaps between actual and desired performance are called ________.

Accepted Answer

The answer of Gaps between actual and desired performance are...

Question 14

A flowchart created at the strategic level of an organization should show:

Accepted Answer

A) core processes and their linkages. 
B) details of a process as bracketed by its scope. 
C) individual steps that may have been aggregated at a higher level of analysis. 
D) areas that are seen and unseen by the customer. 
A) core processes and their linkages. 
B) details of a process as bracketed by its scope. 
C) individual steps that may have been aggregated at a higher level of analysis. 
D) areas that are seen and unseen by the customer.

Question 15

The ________ in a service blueprint separates which steps are in view of the customer from those that aren't.

Accepted Answer

The answer of The ________ in a service blueprint separates...

Question 16

________ automation can handle various products through programmability.

Accepted Answer

The answer of ________ automation can handle various products through...

Question 17

Front offices typically emphasize:

Accepted Answer

A) low cost operations and on-time delivery. 
B) top quality and customization. 
C) on-time delivery and standardization. 
D) top quality and low cost operations. 
A) low cost operations and on-time delivery. 
B) top quality and customization. 
C) on-time delivery and standardization. 
D) top quality and low cost operations.

Question 18

The product-process matrix used to analyze manufacturing operations brings together the elements of:

Accepted Answer

A) volume,process,and intensity. 
B) process,intensity,and product design. 
C) intensity,volume,and process. 
D) customization,volume,and process. 
A) volume,process,and intensity. 
B) process,intensity,and product design. 
C) intensity,volume,and process. 
D) customization,volume,and process.

Question 19

The first unit of production takes 20 hours to produce and the learning rate is expected to be 90 percent.How long will it take to produce the eighth unit?

Accepted Answer

A) less than or equal to 12.0 hours 
B) greater than 12.0 hours but less than or equal to 15.0 hours 
C) greater than 15.0 but less than or equal to 18.0 hours 
D) greater than 18.0 hours 
A) less than or equal to 12.0 hours 
B) greater than 12.0 hours but less than or equal to 15.0 hours 
C) greater than 15.0 but less than or equal to 18.0 hours 
D) greater than 18.0 hours

Question 20

Scenario 2.5
A job consists of three distinct work elements that were timed with a highly accurate Swiss watch by a trained industrial engineer wearing a pristine white lab jacket and carrying an official-looking clipboard.Worker ratings were less inflated by the newness of the job elements to the worker than by the overall nervousness of the worker.The engineer recorded ten observations and assigned the performance rating that is recorded in the bottom row of the table under the corresponding work element.All recorded times are in seconds.
  
-Use the data in Scenario 2.5 to answer this question.If the rating factor is 15%,what is the normal time for Element 2?

Accepted Answer

A) 23.9 seconds 
B) 27.5 seconds 
C) 28.1 seconds 
D) 31.6 seconds 
A) 23.9 seconds 
B) 27.5 seconds 
C) 28.1 seconds 
D) 31.6 seconds

Exam 2: Process Strategy and Analysis

A(n)________ is a bar chart on which the factors are plotted in decreasing order of frequency along the horizontal axis.

________ involves estimating the proportion of time spent by people and machines on activities,based on a large number of observations.

Work sampling is most often used in situations in which:

A job process should be preferred when:

Define economies of scope,and identify how they relate to flexible automation.

________ reflects the ways in which customers become part of the process and the extent of their participation.

A process selected for reengineering should be a:

The best data analysis tool for recording which gas pump most customers use would be a checklist.

A systematic approach to process analysis includes the step:

What are three principles of process strategy that should govern choices that process designers make? Provide examples of well-conceived process strategy choices to illustrate each of your three principles.

Consider the four steps in a time study.If an analyst were to make a mistake,during which step would the impact on the standard time be the greatest? Explain your reasoning.

Gaps between actual and desired performance are called ________.

A flowchart created at the strategic level of an organization should show:

The ________ in a service blueprint separates which steps are in view of the customer from those that aren't.

________ automation can handle various products through programmability.

Front offices typically emphasize:

The product-process matrix used to analyze manufacturing operations brings together the elements of:

The first unit of production takes 20 hours to produce and the learning rate is expected to be 90 percent.How long will it take to produce the eighth unit?

Using Operations to Create Value

Quality and Performance

Capacity Planning

Constraint Management

Lean Systems

Project Management

Forecasting

Inventory Management

Operations Planning and Scheduling

Resource Planning

Supply Chain Design

Supply Chain Logistic Networks

Supply Chain Integration

Supply Chain Sustainability

Decision Making

Waiting Lines

Special Inventory Models

Linear Programming

Simulation

Financial Analysis

Acceptance Sampling Plans

Measuring Output Rates

Learning Curve Analysis

Operations Scheduling

Layout

Filters