Question 1

Which of the following statements about process choice is BEST?

Accepted Answer

A) A batch process typically has a standard sequence of operations through the facility. 
B) Automobiles and appliances are examples of products created using a continuous flow process. 
C) Continuous flow processes are very capital intensive. 
D) A custom cake operation is an example of a batch process. 
A) A batch process typically has a standard sequence of operations through the facility. 
B) Automobiles and appliances are examples of products created using a continuous flow process. 
C) Continuous flow processes are very capital intensive. 
D) A custom cake operation is an example of a batch process.

Question 2

Processes,by their nature,are found only in the operations function of an organization.

Accepted Answer

A) True 
 B)False

Question 3

Xerox benchmarked its distribution system against that of L.L.Bean's.This is an example of:

Accepted Answer

A) competitive benchmarking. 
B) internal benchmarking. 
C) functional benchmarking. 
D) disaggregate benchmarking. 
A) competitive benchmarking. 
B) internal benchmarking. 
C) functional benchmarking. 
D) disaggregate benchmarking.

Question 4

Scenario 2.2
Garman observes a worker assembling peanut valves and records the data displayed in the table.
  
-Use the information in Scenario 2.2.What is the standard time for this job element if the allowance for the process is 20%?

Accepted Answer

A) 15.06 seconds 
B) 14.92 seconds 
C) 13.42 seconds 
D) 11.19 seconds 
A) 15.06 seconds 
B) 14.92 seconds 
C) 13.42 seconds 
D) 11.19 seconds

Question 5

More often than not,process improvement takes place whether or not a process is reengineered.

Accepted Answer

A) True 
 B)False

Question 6

In a service process,capital intensity varies with volume in both front office and back office operations.

Accepted Answer

A) True 
 B)False

Question 7

A professor can grade a quiz in 2 minutes.Over the course of an academic year he has 6 sections of a course with an average of 25 students with 10 quizzes in each section.If he is paid $40 an hour,how much is his annual quiz-grading labor cost to the university?

Accepted Answer

A) $250 
B) $500 
C) $1000 
D) $2,000 
A) $250 
B) $500 
C) $1000 
D) $2,000

Question 8

People processing services require:

Accepted Answer

A) a high degree of process structure. 
B) high capital intensity. 
C) physical presence. 
D) hybrid low volume-capital intensive operations. 
A) a high degree of process structure. 
B) high capital intensity. 
C) physical presence. 
D) hybrid low volume-capital intensive operations.

Question 9

A restaurant manager tracks complaints from the diner satisfaction cards that are turned in at each table.The data collected from the past week's diners appear in the following table.   Using a classic Pareto analysis,what categories comprise 80% of the total complaints?

Accepted Answer

A) Table/utensils dirty 
B) Table/utensils dirty,Food taste,Slow service 
C) Food taste,Food temperature,Order mistake,Slow service,Table/utensils dirty 
D) Food taste,Food temperature,Order mistake,Slow service,Too expensive 
A) Table/utensils dirty 
B) Table/utensils dirty,Food taste,Slow service 
C) Food taste,Food temperature,Order mistake,Slow service,Table/utensils dirty 
D) Food taste,Food temperature,Order mistake,Slow service,Too expensive

Question 10

________ data is probably the easiest to obtain compared to other types of benchmarking data.

Accepted Answer

Internal b

Question 11

Elemental standard time data can help managers develop time standards for new work before production begins.

Accepted Answer

A) True 
 B)False

Question 12

A(n)________ is a form used to record the frequency of occurrence of certain product or service characteristics related to quality.

Accepted Answer

The answer of A(n)________ is a form used to record...

Question 13

An industrial engineer observes a brand new process and develops time standards for several of the manual components of the production line.What are the implications of learning effects on the time standards and the line balance? What could be done to address this situation?

Accepted Answer

The learning curve theory states that th

Question 14

Scenario 2.1
Garman observes a worker assembling peanut valves and records the data displayed in the table.
  
-Use the information in Scenario 2.1.What is the normal time for this job element if the rating factor is 80%?

Accepted Answer

A) 15 seconds 
B) 20 seconds 
C) 25 seconds 
D) 30 seconds 
A) 15 seconds 
B) 20 seconds 
C) 25 seconds 
D) 30 seconds

Question 15

A swim lane flowchart is an appropriate tool to use when:

Accepted Answer

A) the process features only intangible outputs. 
B) the process involves more than one department. 
C) the process scope is difficult to define. 
D) the process has a person or group of people at a workstation or with a customer. 
A) the process features only intangible outputs. 
B) the process involves more than one department. 
C) the process scope is difficult to define. 
D) the process has a person or group of people at a workstation or with a customer.

Question 16

Which one of the following techniques will help management trace customer complaints directly to the process involved?

Accepted Answer

A) cause-and-effect diagram 
B) quality circles 
C) quality engineering 
D) specification management 
A) cause-and-effect diagram 
B) quality circles 
C) quality engineering 
D) specification management

Question 17

Work sampling can be used to estimate the proportion of time spent by people or machines on activities.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following analyses is BEST suited for a scatter diagram?

Accepted Answer

A) A professor plots a student's exam score against the number of homework problems the student completed prior to the exam. 
B) A professor determines a student's letter grade based on their final course average. 
C) A professor determines the curve on the most recent exam by categorizing students into groups called A,B,C,etc. 
D) A professor studies his student evaluations and classifies complaints into broad categories such as Assign More Homework and Make Exams More Challenging. 
A) A professor plots a student's exam score against the number of homework problems the student completed prior to the exam. 
B) A professor determines a student's letter grade based on their final course average. 
C) A professor determines the curve on the most recent exam by categorizing students into groups called A,B,C,etc. 
D) A professor studies his student evaluations and classifies complaints into broad categories such as Assign More Homework and Make Exams More Challenging.

Question 19

Back office work is typically routine,with many steps having considerable divergence.

Accepted Answer

A) True 
 B)False

Question 20

Describe and highlight differences among the three process structures in services.

Accepted Answer

The three process structures form a cont

Exam 2: Process Strategy and Analysis

Which of the following statements about process choice is BEST?

Processes,by their nature,are found only in the operations function of an organization.

Xerox benchmarked its distribution system against that of L.L.Bean's.This is an example of:

Scenario 2.2 Garman observes a worker assembling peanut valves and records the data displayed in the table. -Use the information in Scenario 2.2.What is the standard time for this job element if the allowance for the process is 20%?

More often than not,process improvement takes place whether or not a process is reengineered.

In a service process,capital intensity varies with volume in both front office and back office operations.

A professor can grade a quiz in 2 minutes.Over the course of an academic year he has 6 sections of a course with an average of 25 students with 10 quizzes in each section.If he is paid $40 an hour,how much is his annual quiz-grading labor cost to the university?

People processing services require:

A restaurant manager tracks complaints from the diner satisfaction cards that are turned in at each table.The data collected from the past week's diners appear in the following table. Using a classic Pareto analysis,what categories comprise 80% of the total complaints?

________ data is probably the easiest to obtain compared to other types of benchmarking data.

Elemental standard time data can help managers develop time standards for new work before production begins.

A(n)________ is a form used to record the frequency of occurrence of certain product or service characteristics related to quality.

An industrial engineer observes a brand new process and develops time standards for several of the manual components of the production line.What are the implications of learning effects on the time standards and the line balance? What could be done to address this situation?

Scenario 2.1 Garman observes a worker assembling peanut valves and records the data displayed in the table. -Use the information in Scenario 2.1.What is the normal time for this job element if the rating factor is 80%?

A swim lane flowchart is an appropriate tool to use when:

Which one of the following techniques will help management trace customer complaints directly to the process involved?

Work sampling can be used to estimate the proportion of time spent by people or machines on activities.

Which of the following analyses is BEST suited for a scatter diagram?

Back office work is typically routine,with many steps having considerable divergence.

Describe and highlight differences among the three process structures in services.

Using Operations to Create Value

Quality and Performance

Capacity Planning

Constraint Management

Lean Systems

Project Management

Forecasting

Inventory Management

Operations Planning and Scheduling

Resource Planning

Supply Chain Design

Supply Chain Logistic Networks

Supply Chain Integration

Supply Chain Sustainability

Decision Making

Waiting Lines

Special Inventory Models

Linear Programming

Simulation

Financial Analysis

Acceptance Sampling Plans

Measuring Output Rates

Learning Curve Analysis

Operations Scheduling

Layout

Filters