Question 1

Which one of the following statements concerning the role of process reengineering is BEST?

Accepted Answer

A) Reengineering is the fundamental rethinking and radical design of business processes. 
B) Reengineering efforts should focus on functional departments. 
C) Information technology should be kept separate from reengineering initiatives. 
D) Reengineering requires an attitude of incremental improvement. 
A) Reengineering is the fundamental rethinking and radical design of business processes. 
B) Reengineering efforts should focus on functional departments. 
C) Information technology should be kept separate from reengineering initiatives. 
D) Reengineering requires an attitude of incremental improvement.

Question 2

Which of the following statements about customer involvement is BEST?

Accepted Answer

A) In service industries,customer contact is of minor importance. 
B) High task divergence and flexible process flows require more flexibility of the process's employees,facilities and equipment. 
C) A firm that produces standardized products often seeks customer specifications. 
D) When customer involvement is highly customized,a process is more likely to use a standardized-services process rather than a customized-services process. 
A) In service industries,customer contact is of minor importance. 
B) High task divergence and flexible process flows require more flexibility of the process's employees,facilities and equipment. 
C) A firm that produces standardized products often seeks customer specifications. 
D) When customer involvement is highly customized,a process is more likely to use a standardized-services process rather than a customized-services process.

Question 3

Supply chain processes are simply business processes that have either external customers or external suppliers.

Accepted Answer

A) True 
 B)False

Question 4

Process improvement teams that focus on processes that cut across departmental boundaries have the silo mentality.

Accepted Answer

A) True 
 B)False

Question 5

A manufacturer that produces standard products in large volumes is likely to be using a(n):

Accepted Answer

A) make-to-stock strategy. 
B) make-to-order strategy. 
C) assemble-to-order strategy. 
D) engineer-to-order strategy. 
A) make-to-stock strategy. 
B) make-to-order strategy. 
C) assemble-to-order strategy. 
D) engineer-to-order strategy.

Question 6

Explain why a sampling schedule is important in a work sampling study.

Accepted Answer

A sampling schedule should determine whe

Question 7

The five categories of activities (operation,transportation,inspection,delay,and storage)are used in which of the following methods of process analysis?

Accepted Answer

A) multiple-activity chart 
B) process chart 
C) capital budgeting 
D) flow diagram 
A) multiple-activity chart 
B) process chart 
C) capital budgeting 
D) flow diagram

Question 8

Which of the following is NOT an advantage of the predetermined data approach to work measurement?

Accepted Answer

A) Standards can be set before production begins. 
B) New work methods can be compared without conducting a time study. 
C) Performance ratings are not needed to derive standards. 
D) The approach is particularly applicable to firms with a flexible flow strategy. 
A) Standards can be set before production begins. 
B) New work methods can be compared without conducting a time study. 
C) Performance ratings are not needed to derive standards. 
D) The approach is particularly applicable to firms with a flexible flow strategy.

Question 9

Provide examples of three different processes that rely on the customer for approximately 100% of the process;about 50%;and about 0%.What unique challenges exist for operations and supply chain managers and process designer in each one of these scenarios?

Accepted Answer

Examples will vary.Some students might a

Question 10

The predetermined data approach eliminates the need for time studies.

Accepted Answer

A) True 
 B)False

Question 11

A benchmarking team develops improvement plans and team assignments.Once the plans are implemented it monitors progress and recalibrates benchmarks as improvements are made.This phase of the benchmarking process is called:

Accepted Answer

A) implementation. 
B) analysis. 
C) integration. 
D) action. 
A) implementation. 
B) analysis. 
C) integration. 
D) action.

Question 12

Service providers with a line process tend to move customers,materials,or information in a fixed sequence from one operation to the next.

Accepted Answer

A) True 
 B)False

Question 13

Good process management should include:

Accepted Answer

A) a mechanism for identifying what goes wrong and who is responsible. 
B) a method for creating self-directed work teams. 
C) at least half time dedicated to each employee's self-actualization. 
D) an infrastructure for continuous improvement. 
A) a mechanism for identifying what goes wrong and who is responsible. 
B) a method for creating self-directed work teams. 
C) at least half time dedicated to each employee's self-actualization. 
D) an infrastructure for continuous improvement.

Question 14

Which of these tools is considered a primary enabler of process reengineering?

Accepted Answer

A) supply chain partners 
B) information technology 
C) logistics 
D) infrastructure 
A) supply chain partners 
B) information technology 
C) logistics 
D) infrastructure

Question 15

Formal work measurement techniques estimate average times for each step in a process by relying on the judgment of skilled observers.

Accepted Answer

A) True 
 B)False

Question 16

Scenario 2.5
A job consists of three distinct work elements that were timed with a highly accurate Swiss watch by a trained industrial engineer wearing a pristine white lab jacket and carrying an official-looking clipboard.Worker ratings were less inflated by the newness of the job elements to the worker than by the overall nervousness of the worker.The engineer recorded ten observations and assigned the performance rating that is recorded in the bottom row of the table under the corresponding work element.All recorded times are in seconds.
  
-Use the data in Scenario 2.5 to answer this question.If the rating factor is 15%,what is the normal process time?

Accepted Answer

A) 109.27 seconds 
B) 82.62 seconds 
C) 100.63 seconds 
D) 95.02 seconds 
A) 109.27 seconds 
B) 82.62 seconds 
C) 100.63 seconds 
D) 95.02 seconds

Question 17

When managing processes,it is vital that:

Accepted Answer

A) attention is paid to competitive priorities and strategic fit. 
B) design teams are allowed to function creatively and set their own charter. 
C) design teams are not held accountable since their involvement ends once the new process rolls out. 
D) the organization is not satisfied unless fundamental reengineering changes are made. 
A) attention is paid to competitive priorities and strategic fit. 
B) design teams are allowed to function creatively and set their own charter. 
C) design teams are not held accountable since their involvement ends once the new process rolls out. 
D) the organization is not satisfied unless fundamental reengineering changes are made.

Question 18

A work sampling method is used to determine the proportion of the time a worker is idle.The following information was gathered on a random basis.   What is the proportion of idle time observed for this worker?

Accepted Answer

A) less than or equal to 5% 
B) greater than 5% but less than or equal to 10% 
C) greater than 10% but less than or equal to 20% 
D) greater than 20% 
A) less than or equal to 5% 
B) greater than 5% but less than or equal to 10% 
C) greater than 10% but less than or equal to 20% 
D) greater than 20%

Question 19

A benchmarking team establishes goals and obtains support from the management team that agrees to provide resources for accomplishing the goals.This phase of the benchmarking process is called:

Accepted Answer

A) goal setting. 
B) analysis. 
C) integration. 
D) action. 
A) goal setting. 
B) analysis. 
C) integration. 
D) action.

Question 20

A team consisting of members from each functional area affected by the process change is referred to as a(n):

Accepted Answer

A) reengineering team. 
B) cross-functional team. 
C) process team. 
D) improvement team. 
A) reengineering team. 
B) cross-functional team. 
C) process team. 
D) improvement team.

Exam 2: Process Strategy and Analysis

Which one of the following statements concerning the role of process reengineering is BEST?

Which of the following statements about customer involvement is BEST?

Supply chain processes are simply business processes that have either external customers or external suppliers.

Process improvement teams that focus on processes that cut across departmental boundaries have the silo mentality.

A manufacturer that produces standard products in large volumes is likely to be using a(n):

Explain why a sampling schedule is important in a work sampling study.

The five categories of activities (operation,transportation,inspection,delay,and storage)are used in which of the following methods of process analysis?

Which of the following is NOT an advantage of the predetermined data approach to work measurement?

Provide examples of three different processes that rely on the customer for approximately 100% of the process;about 50%;and about 0%.What unique challenges exist for operations and supply chain managers and process designer in each one of these scenarios?

The predetermined data approach eliminates the need for time studies.

A benchmarking team develops improvement plans and team assignments.Once the plans are implemented it monitors progress and recalibrates benchmarks as improvements are made.This phase of the benchmarking process is called:

Service providers with a line process tend to move customers,materials,or information in a fixed sequence from one operation to the next.

Good process management should include:

Which of these tools is considered a primary enabler of process reengineering?

Formal work measurement techniques estimate average times for each step in a process by relying on the judgment of skilled observers.

When managing processes,it is vital that:

A work sampling method is used to determine the proportion of the time a worker is idle.The following information was gathered on a random basis. What is the proportion of idle time observed for this worker?

A benchmarking team establishes goals and obtains support from the management team that agrees to provide resources for accomplishing the goals.This phase of the benchmarking process is called:

A team consisting of members from each functional area affected by the process change is referred to as a(n):

Using Operations to Create Value

Quality and Performance

Capacity Planning

Constraint Management

Lean Systems

Project Management

Forecasting

Inventory Management

Operations Planning and Scheduling

Resource Planning

Supply Chain Design

Supply Chain Logistic Networks

Supply Chain Integration

Supply Chain Sustainability

Decision Making

Waiting Lines

Special Inventory Models

Linear Programming

Simulation

Financial Analysis

Acceptance Sampling Plans

Measuring Output Rates

Learning Curve Analysis

Operations Scheduling

Layout

Filters