Question 1

Identify two operations-related tasks carried out by Hard Rock Café. Match each to its area of the Ten Critical Decisions.

Accepted Answer

Providing custom meals-design of goods a

Question 2

Mark's Ceramics spent $4000 on a new kiln last year in the belief that it would cut energy usage 25% over the old kiln. This kiln is an oven that turns "greenware" into finished pottery. Mark is concerned that the new kiln requires extra labor hours for its operation. Mark wants to check the energy savings of the new oven, and also to look over other measures of their productivity to see if the change really was beneficial. Mark has the following data to work with:
   Were the modifications beneficial?

Accepted Answer

The energy modifications did n

Question 3

Operations management is applicable

Accepted Answer

A)  mostly to the service sector 
B)  to services exclusively 
C)  mostly to the manufacturing sector 
D)  to all firms, whether manufacturing or service 
E)  to the manufacturing sector exclusively 
A)  mostly to the service sector 
B)  to services exclusively 
C)  mostly to the manufacturing sector 
D)  to all firms, whether manufacturing or service 
E)  to the manufacturing sector exclusively

Question 4

Walter Shewhart is listed among the important people of operations management because of his contributions to

Accepted Answer

A)  assembly line production 
B)  measuring the productivity in the service sector 
C)  just-in-time inventory methods 
D)  statistical quality control 
E)  all of the above 
A)  assembly line production 
B)  measuring the productivity in the service sector 
C)  just-in-time inventory methods 
D)  statistical quality control 
E)  all of the above

Question 5

Which of the following nets the largest productivity improvement?

Accepted Answer

A)  increase output 15% 
B)  decrease input 15% 
C)  increase both output and input by 5% 
D)  increase output 10%, decrease input 3% 
E)  decrease input 10%, increase output 3% 
A)  increase output 15% 
B)  decrease input 15% 
C)  increase both output and input by 5% 
D)  increase output 10%, decrease input 3% 
E)  decrease input 10%, increase output 3%

Question 6

Shewhart's contributions to operations management came during the Scientific Management Era.

Accepted Answer

A) True 
 B)False

Question 7

The service sector has lower productivity improvements than the manufacturing sector because

Accepted Answer

A)  the service sector uses less skilled labor than manufacturing 
B)  the quality of output is lower in services than manufacturing 
C)  services usually are labor-intensive 
D)  service sector productivity is hard to measure 
E)  none of the above 
A)  the service sector uses less skilled labor than manufacturing 
B)  the quality of output is lower in services than manufacturing 
C)  services usually are labor-intensive 
D)  service sector productivity is hard to measure 
E)  none of the above

Question 8

The "Father of Scientific Management" is

Accepted Answer

A)  Henry Ford 
B)  Frederick W. Taylor 
C)  W. Edwards Deming 
D)  Frank Gilbreth 
E)  just a figure of speech, not a reference to a person 
A)  Henry Ford 
B)  Frederick W. Taylor 
C)  W. Edwards Deming 
D)  Frank Gilbreth 
E)  just a figure of speech, not a reference to a person

Question 9

Services are often knowledge-based. Provide two examples, and explain why they are knowledge-based.

Accepted Answer

Answer will vary, bu

Question 10

What are some of the ethical and social challenges faced by operations managers?

Accepted Answer

Efficiently developing and pro

Question 11

Which of the following statements is true?

Accepted Answer

A)  The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney. 
B)  The origins of management by exception are generally credited to Frederick W. Taylor. 
C)  The person most responsible for initiating the use of interchangeable parts in manufacturing was Walter Shewhart. 
D)  The origins of the scientific management movement are generally credited to Henry Ford. 
E)  The person most responsible for initiating the use of interchangeable parts in manufacturing was Henry Ford. 
A)  The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney. 
B)  The origins of management by exception are generally credited to Frederick W. Taylor. 
C)  The person most responsible for initiating the use of interchangeable parts in manufacturing was Walter Shewhart. 
D)  The origins of the scientific management movement are generally credited to Henry Ford. 
E)  The person most responsible for initiating the use of interchangeable parts in manufacturing was Henry Ford.

Question 12

Because Hard Rock Cafes are themed restaurants, operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.

Accepted Answer

A) True 
 B)False

Question 13

The factor responsible for the largest portion of productivity increase in the U.S. is

Accepted Answer

A)  labor 
B)  management 
C)  capital 
D)  All three combined; it is impossible to determine the contribution of individual factors. 
E)  None of these 
A)  labor 
B)  management 
C)  capital 
D)  All three combined; it is impossible to determine the contribution of individual factors. 
E)  None of these

Question 14

Marketing, Production, and __________ are the three functions that all organizations must perform to create goods and services.

Accepted Answer

The answer of Marketing, Production, and __________ are the three...

Question 15

Why are services typically more difficult to standardize, automate, and make efficient?

Accepted Answer

Services typically require cus

Question 16

Which of the following is not an element of the management process?

Accepted Answer

A)  controlling 
B)  leading 
C)  planning 
D)  pricing 
E)  staffing 
A)  controlling 
B)  leading 
C)  planning 
D)  pricing 
E)  staffing

Question 17

Henry Ford is known as the Father of Scientific Management.

Accepted Answer

A) True 
 B)False

Question 18

Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is not one of the Ten Critical Decisions of Operations Management?

Accepted Answer

A)  location strategy 
B)  human resources and job design 
C)  managing quality 
D)  design of goods and services 
E)  determining the financial leverage position 
A)  location strategy 
B)  human resources and job design 
C)  managing quality 
D)  design of goods and services 
E)  determining the financial leverage position

Question 20

When a tangible product is not included in a service, such as with counseling, it is called a __________.

Accepted Answer

The answer of When a tangible product is not included...

Exam 1: Operations and Productivity

Identify two operations-related tasks carried out by Hard Rock Café. Match each to its area of the Ten Critical Decisions.

Operations management is applicable

Walter Shewhart is listed among the important people of operations management because of his contributions to

Which of the following nets the largest productivity improvement?

Shewhart's contributions to operations management came during the Scientific Management Era.

The service sector has lower productivity improvements than the manufacturing sector because

The "Father of Scientific Management" is

Services are often knowledge-based. Provide two examples, and explain why they are knowledge-based.

What are some of the ethical and social challenges faced by operations managers?

Which of the following statements is true?

Because Hard Rock Cafes are themed restaurants, operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.

The factor responsible for the largest portion of productivity increase in the U.S. is

Marketing, Production, and __________ are the three functions that all organizations must perform to create goods and services.

Why are services typically more difficult to standardize, automate, and make efficient?

Which of the following is not an element of the management process?

Henry Ford is known as the Father of Scientific Management.

Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements.

Which of the following is not one of the Ten Critical Decisions of Operations Management?

When a tangible product is not included in a service, such as with counseling, it is called a __________.

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Inventory Management

Aggregate Planning

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Statistical Tools for Managers

Acceptance Sampling

The Simplex Method of Linear Programming

The Modi and Vam Methods of Solving Transportation Problems

Vehicle Routing and Scheduling

Managing Quality

Process Strategy

Supply-Chain Management

Vehicle Routing and Scheduling

Filters