Question 1

Productivity is the ratio of __________ to __________. Using this relationship, productivity can be improved by __________ or __________.

Accepted Answer

outputs, intputs; reducing inp

Question 2

Three commonly used productivity variables are

Accepted Answer

A)  quality, external elements, and precise units of measure 
B)  labor, capital, and management 
C)  technology, raw materials, and labor 
D)  education, diet, and social overhead 
E)  quality, efficiency, and low cost 
A)  quality, external elements, and precise units of measure 
B)  labor, capital, and management 
C)  technology, raw materials, and labor 
D)  education, diet, and social overhead 
E)  quality, efficiency, and low cost

Question 3

One reason to study operations management is to learn how people organize themselves for productive enterprise.

Accepted Answer

A) True 
 B)False

Question 4

Felicien grows mirlitons (that's Cajun for Chayote squash) in his 100 by 100 foot garden. He then sells the crop at the local farmers' market. Two summers ago, he was able to produce and sell 1200 pounds of mirlitons. Last summer, he tried a new fertilizer that promised a 50% increase in yield. He harvested 1900 pounds. Did the fertilizer live up to its promise?

Accepted Answer

Since the productivity gain wa

Question 5

Starbucks stopped requiring signatures on credit-card purchases under $25 in an attempt to reduce __________ .

Accepted Answer

transactio

Question 6

Which is not true regarding differences between goods and services?

Accepted Answer

A)  Tangible goods are generally produced and consumed simultaneously; services are not. 
B)  Most goods are common to many customers; services are often unique to the final customer. 
C)  Services tend to have a more inconsistent product definition than goods. 
D)  Services tend to have higher customer interaction than goods. 
E)  All of the above are true. 
A)  Tangible goods are generally produced and consumed simultaneously; services are not. 
B)  Most goods are common to many customers; services are often unique to the final customer. 
C)  Services tend to have a more inconsistent product definition than goods. 
D)  Services tend to have higher customer interaction than goods. 
E)  All of the above are true.

Question 7

Which of the following are part of the Ten Critical Decisions of Operations Management? I. Design of goods and services
II. Managing Quality
III. Layout Strategy
IV. Marketing
V. Pricing of Goods and Services

Accepted Answer

A)  I,II,V 
B)  I,II,IV 
C)  II,III,V 
D)  I,II,III 
E)  All of the above 
A)  I,II,V 
B)  I,II,IV 
C)  II,III,V 
D)  I,II,III 
E)  All of the above

Question 8

Why are operations managers faced with ethical and social challenges?

Accepted Answer

Businesses have diverse stakeh

Question 9

The Dulac Box plant works two 8-hour shifts each day. In the past, 500 cypress packing boxes were produced by the end of each day. The use of new technology has enabled them to increase productivity by 30%. Productivity is now approximately

Accepted Answer

A)  32.5 boxes/hr 
B)  40.6 boxes/hr 
C)  62.5 boxes/hr 
D)  81.25 boxes/hr 
E)  300 boxes/hr 
A)  32.5 boxes/hr 
B)  40.6 boxes/hr 
C)  62.5 boxes/hr 
D)  81.25 boxes/hr 
E)  300 boxes/hr

Question 10

Why are organizations becoming more global?

Accepted Answer

Organizations are becoming mor

Question 11

A foundry produces circular utility access hatches (manhole covers). If 120 covers are produced in a 10-hour shift, the productivity of the line is

Accepted Answer

A)  1.2 covers/hr 
B)  2 covers/hr 
C)  12 covers/hr 
D)  1200 covers/hr 
E)  none of the above 
A)  1.2 covers/hr 
B)  2 covers/hr 
C)  12 covers/hr 
D)  1200 covers/hr 
E)  none of the above

Question 12

Which of the following is not one of The Ten Critical Decisions of Operations Management?

Accepted Answer

A)  layout strategy 
B)  maintenance 
C)  process and capacity design 
D)  mass customization 
E)  supply-chain management 
A)  layout strategy 
B)  maintenance 
C)  process and capacity design 
D)  mass customization 
E)  supply-chain management

Question 13

An example of a "hidden" production function is money transfers at banks.

Accepted Answer

A) True 
 B)False

Question 14

Eli Whitney, in the __________, provided the foundations for __________ in operations management.

Accepted Answer

A)  1920s; statistical sampling 
B)  United Kingdom; mass production 
C)  U.S. Army; logistics 
D)  nineteenth century; interchangeable parts 
E)  none of the above 
A)  1920s; statistical sampling 
B)  United Kingdom; mass production 
C)  U.S. Army; logistics 
D)  nineteenth century; interchangeable parts 
E)  none of the above

Question 15

A foundry produces circular utility access hatches (manhole covers). Currently, 120 covers are produced in a 10-hour shift. If labor productivity can be increased by 20%, it would then be

Accepted Answer

A)  14.4 covers/hr 
B)  24 covers/hr 
C)  240 covers/hr 
D)  1200 covers/hr 
E)  none of the above 
A)  14.4 covers/hr 
B)  24 covers/hr 
C)  240 covers/hr 
D)  1200 covers/hr 
E)  none of the above

Question 16

Identify the items that Fredrick W. Taylor believed management should be more responsible for.

Accepted Answer

He believed that management should be mo

Question 17

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

Accepted Answer

A)  2% 
B)  5% 
C)  10% 
D)  20% 
E)  50% 
A)  2% 
B)  5% 
C)  10% 
D)  20% 
E)  50%

Question 18

Brandon Production is a small firm focused on the assembly and sale of custom computers. The firm is facing stiff competition from low-priced alternatives, and is looking at various solutions to remain competitive and profitable. Current financials for the firm are shown in the table below. In the first option, marketing will increase sales by 50%. The next option is Vendor (Supplier) changes, which would result in a decrease of 10% in the cost of inputs. Finally there is an OM option, which would reduce production costs 25%. Which of the options would you recommend to the firm if it can only pursue one option? In addition, comment on the feasibility of each option.
Business Function Current Value
Cost of Inputs $50,000
Production Costs $25,000
Revenue $80,000

Accepted Answer

Marketing would increase sales to $120,0

Question 19

New trends in operations management include

Accepted Answer

A)  global focus 
B)  mass customization 
C)  empowered employees 
D)  rapid product development 
E)  All of the above are new trends in operations management. 
A)  global focus 
B)  mass customization 
C)  empowered employees 
D)  rapid product development 
E)  All of the above are new trends in operations management.

Question 20

The marketing function's main concern is with

Accepted Answer

A)  producing goods or providing services 
B)  procuring materials, supplies, and equipment 
C)  building and maintaining a positive image 
D)  generating the demand for the organization's products or services 
E)  securing monetary resources 
A)  producing goods or providing services 
B)  procuring materials, supplies, and equipment 
C)  building and maintaining a positive image 
D)  generating the demand for the organization's products or services 
E)  securing monetary resources

Exam 1: Operations and Productivity

Productivity is the ratio of __________ to __________. Using this relationship, productivity can be improved by __________ or __________.

Three commonly used productivity variables are

One reason to study operations management is to learn how people organize themselves for productive enterprise.

Starbucks stopped requiring signatures on credit-card purchases under $25 in an attempt to reduce __________ .

Which is not true regarding differences between goods and services?

Which of the following are part of the Ten Critical Decisions of Operations Management? I. Design of goods and services II. Managing Quality III. Layout Strategy IV. Marketing V. Pricing of Goods and Services

Why are operations managers faced with ethical and social challenges?

The Dulac Box plant works two 8-hour shifts each day. In the past, 500 cypress packing boxes were produced by the end of each day. The use of new technology has enabled them to increase productivity by 30%. Productivity is now approximately

Why are organizations becoming more global?

A foundry produces circular utility access hatches (manhole covers). If 120 covers are produced in a 10-hour shift, the productivity of the line is

Which of the following is not one of The Ten Critical Decisions of Operations Management?

An example of a "hidden" production function is money transfers at banks.

Eli Whitney, in the __________, provided the foundations for __________ in operations management.

A foundry produces circular utility access hatches (manhole covers). Currently, 120 covers are produced in a 10-hour shift. If labor productivity can be increased by 20%, it would then be

Identify the items that Fredrick W. Taylor believed management should be more responsible for.

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

New trends in operations management include

The marketing function's main concern is with

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Inventory Management

Aggregate Planning

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Statistical Tools for Managers

Acceptance Sampling

The Simplex Method of Linear Programming

The Modi and Vam Methods of Solving Transportation Problems

Vehicle Routing and Scheduling

Managing Quality

Process Strategy

Supply-Chain Management

Vehicle Routing and Scheduling

Filters

Productivity is the ratio of to . Using this relationship, productivity can be improved by or .

Eli Whitney, in the , provided the foundations for in operations management.