Question 1

__________ is the set of activities that transforms inputs into goods and services.

Accepted Answer

Operations

Question 2

The five elements in the management process are

Accepted Answer

A)  plan, direct, update, lead, and supervise 
B)  accounting, finance, marketing, operations, and management 
C)  organize, plan, control, staff, and manage 
D)  plan, organize, staff, lead, and control 
E)  plan, lead, organize, manage, and control 
A)  plan, direct, update, lead, and supervise 
B)  accounting, finance, marketing, operations, and management 
C)  organize, plan, control, staff, and manage 
D)  plan, organize, staff, lead, and control 
E)  plan, lead, organize, manage, and control

Question 3

Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.

Accepted Answer

A) True 
 B)False

Question 4

Identify three or more operations-related tasks carried out by Hard Rock Café.

Accepted Answer

Providing custom meals; designing, testi

Question 5

Which of the following attributes is most typical of a service?

Accepted Answer

A)  production and consumption occur simultaneously 
B)  tangible 
C)  mass production 
D)  consistency 
E)  easy to automate 
A)  production and consumption occur simultaneously 
B)  tangible 
C)  mass production 
D)  consistency 
E)  easy to automate

Question 6

Henry Ford is noted for his contributions to

Accepted Answer

A)  material requirements planning 
B)  statistical quality control 
C)  assembly line operations 
D)  scientific management 
E)  time and motion studies 
A)  material requirements planning 
B)  statistical quality control 
C)  assembly line operations 
D)  scientific management 
E)  time and motion studies

Question 7

The total of all outputs produced by the transformation process divided by the total of the inputs is

Accepted Answer

A)  utilization 
B)  greater in manufacturing than in services 
C)  defined only for manufacturing firms 
D)  multifactor productivity 
E)  none of the above 
A)  utilization 
B)  greater in manufacturing than in services 
C)  defined only for manufacturing firms 
D)  multifactor productivity 
E)  none of the above

Question 8

Which of the following pioneers was not making a professional impact during the Scientific Management Era?

Accepted Answer

A)  Frank Gilbreth 
B)  W. Edwards Deming 
C)  Henry L. Gantt 
D)  Lillian Gilbreth 
E)  Frederick W. Taylor 
A)  Frank Gilbreth 
B)  W. Edwards Deming 
C)  Henry L. Gantt 
D)  Lillian Gilbreth 
E)  Frederick W. Taylor

Question 9

__________ is the total of all outputs produced by the transformation process divided by the total of the inputs.

Accepted Answer

Multifacto

Question 10

Which of the following would not be an operations function in a commercial bank?

Accepted Answer

A)  auditing 
B)  teller scheduling 
C)  maintenance 
D)  collection 
E)  check clearing 
A)  auditing 
B)  teller scheduling 
C)  maintenance 
D)  collection 
E)  check clearing

Question 11

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.

Accepted Answer

A) True 
 B)False

Question 12

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. Due to higher demand, they have decided to operate three 8-hour shifts instead. They are now able to produce 600 boxes per day. What has happened to productivity?

Accepted Answer

A)  It has not changed. 
B)  It has increased by 37.5 boxes/hr. 
C)  It has increased by 20%. 
D)  It has decreased by 8.3%. 
E)  It has decreased by 9.1%. 
A)  It has not changed. 
B)  It has increased by 37.5 boxes/hr. 
C)  It has increased by 20%. 
D)  It has decreased by 8.3%. 
E)  It has decreased by 9.1%.

Question 13

Which productivity variable has the greatest potential to increase productivity?

Accepted Answer

A)  labor 
B)  globalization 
C)  management 
D)  capital 
E)  none of the above 
A)  labor 
B)  globalization 
C)  management 
D)  capital 
E)  none of the above

Question 14

A firm cleans chemical tank cars in the Bay St. Louis area. With standard equipment, the firm typically cleaned 70 chemical tank cars per month. They utilized 10 gallons of solvent, and two employees worked 20 days per month, 8 hours a day. The company decided to switch to a larger cleaning machine. Last April, they cleaned 60 tank cars in only 15 days. They utilized 12 gallons of solvent, and the two employees worked 6 hours a day.
1. What was their raw material and their labor productivity with the standard equipment?
2. What is their raw material and their labor productivity with the larger machine?
3. What is the change in each productivity measure?

Accepted Answer

The answer of A firm cleans chemical tank cars in...

Question 15

Susan has a part-time "cottage industry" producing seasonal plywood yard ornaments for resale at local craft fairs and bazaars. She currently works 8 hours per day to produce 16 ornaments.
a. What is her productivity?
b. She thinks that by redesigning the ornaments and switching from use
of a wood glue to a hot-glue gun she can increase her total
production to 20 ornaments per day. What is her new productivity?
c. What is her percentage increase in productivity?

Accepted Answer

a. 16 ornaments/8 hours = 2 or

Question 16

The service sector makes up approximately what percentage of all jobs in the United States?

Accepted Answer

A)  12% 
B)  40% 
C)  66% 
D)  79% 
E)  90% 
A)  12% 
B)  40% 
C)  66% 
D)  79% 
E)  90%

Question 17

The largest contributor to productivity increases is __________, estimated to be responsible for __________ of the annual increase.

Accepted Answer

A)  management; over one-half 
B)  Mr. Deming; one-half 
C)  labor; two-thirds 
D)  capital; 90% 
E)  technology; over one-half 
A)  management; over one-half 
B)  Mr. Deming; one-half 
C)  labor; two-thirds 
D)  capital; 90% 
E)  technology; over one-half

Question 18

Productivity tends to be more difficult to improve in the service sector because the work is

Accepted Answer

A)  often difficult to automate 
B)  typically labor-intensive 
C)  frequently processed individually 
D)  often an intellectual task performed by professionals 
E)  All of the above make service productivity more difficult. 
A)  often difficult to automate 
B)  typically labor-intensive 
C)  frequently processed individually 
D)  often an intellectual task performed by professionals 
E)  All of the above make service productivity more difficult.

Question 19

Which of the following statements is true?

Accepted Answer

A)  Manufacturing now constitutes the largest economic sector in postindustrial societies 
B)  The number of people employed in manufacturing has increased since 1950 
C)  Each manufacturing employee now produces about 20 times more than in 1950 
D)  All of the above are true. 
E)  None of the above is true. 
A)  Manufacturing now constitutes the largest economic sector in postindustrial societies 
B)  The number of people employed in manufacturing has increased since 1950 
C)  Each manufacturing employee now produces about 20 times more than in 1950 
D)  All of the above are true. 
E)  None of the above is true.

Question 20

Walter Shewhart, in the __________, provided the foundations for __________ in operations management.

Accepted Answer

A)  1920s; statistical sampling 
B)  United Kingdom; mass production 
C)  U.S. Army; logistics 
D)  nineteenth century; interchangeable parts 
E)  none of the above 
A)  1920s; statistical sampling 
B)  United Kingdom; mass production 
C)  U.S. Army; logistics 
D)  nineteenth century; interchangeable parts 
E)  none of the above

Exam 1: Operations and Productivity

__________ is the set of activities that transforms inputs into goods and services.

The five elements in the management process are

Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.

Identify three or more operations-related tasks carried out by Hard Rock Café.

Which of the following attributes is most typical of a service?

Henry Ford is noted for his contributions to

The total of all outputs produced by the transformation process divided by the total of the inputs is

Which of the following pioneers was not making a professional impact during the Scientific Management Era?

__________ is the total of all outputs produced by the transformation process divided by the total of the inputs.

Which of the following would not be an operations function in a commercial bank?

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. Due to higher demand, they have decided to operate three 8-hour shifts instead. They are now able to produce 600 boxes per day. What has happened to productivity?

Which productivity variable has the greatest potential to increase productivity?

The service sector makes up approximately what percentage of all jobs in the United States?

The largest contributor to productivity increases is __________, estimated to be responsible for __________ of the annual increase.

Productivity tends to be more difficult to improve in the service sector because the work is

Which of the following statements is true?

Walter Shewhart, in the __________, provided the foundations for __________ in operations management.

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Inventory Management

Aggregate Planning

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Statistical Tools for Managers

Acceptance Sampling

The Simplex Method of Linear Programming

The Modi and Vam Methods of Solving Transportation Problems

Vehicle Routing and Scheduling

Managing Quality

Process Strategy

Supply-Chain Management

Vehicle Routing and Scheduling

Filters

The largest contributor to productivity increases is , estimated to be responsible for of the annual increase.

Walter Shewhart, in the , provided the foundations for in operations management.