Question 1

Which of the following is not true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

Accepted Answer

A)  Services are typically labor-intensive. 
B)  Services are often difficult to evaluate for quality. 
C)  Services are often an intellectual task performed by professionals. 
D)  Services are difficult to automate. 
E)  Service operations are typically capital intensive. 
A)  Services are typically labor-intensive. 
B)  Services are often difficult to evaluate for quality. 
C)  Services are often an intellectual task performed by professionals. 
D)  Services are difficult to automate. 
E)  Service operations are typically capital intensive.

Question 2

A cleaning company uses 10 lbs each of chemicals A, B and C for each house it cleans. After some quality complaints, the company has decided to increase its use of chemical A by an additional 10 lbs for each house. By what % has productivity (houses per pound of chemical) fallen?

Accepted Answer

A)  0% 
B)  10% 
C)  15% 
D)  25% 
E)  33% 
A)  0% 
B)  10% 
C)  15% 
D)  25% 
E)  33%

Question 3

Operations managers should be well versed in what disciplines in order to make good decisions?

Accepted Answer

Management science,

Question 4

ASQ, ISM, APICS, and PMI are important professional organizations to operations management because

Accepted Answer

A)  they provide certification for professionals 
B)  they allow professionals to keep up with industry developments 
C)  they facilitate professional networking 
D)  none of the above 
E)  all of the above 
A)  they provide certification for professionals 
B)  they allow professionals to keep up with industry developments 
C)  they facilitate professional networking 
D)  none of the above 
E)  all of the above

Question 5

Martin Manufacturing has implemented several programs to improve its productivity. They have asked you to evaluate the firm's productivity by comparing this year's performance with last year's. The following data are available:
   Has Martin Manufacturing improved its productivity during the past year?

Accepted Answer

Productivity improved in all t

Question 6

A grocery chain is considering the installation of a set of 4 self-checkout lanes. The new self-checkout lane setup will replace 2 old cashier lanes that were staffed by a cashier and bagger on each lane. One cashier mans all 4 self-checkouts (answering questions, checking for un-scanned items, taking coupons, etc). Checkout on the new lanes takes 2 minutes (customers bag their own orders) while checkout with the old lanes took only 45 seconds. In addition the electricity costs for both setups are $.05 per checkout while bagging (material) costs are $.1 per checkout with the old system and $.15 for the new system. The new lanes also require $100 in capital costs. Assume that the lanes are always in use for 8 hours per day (1 shift) and that a worker makes $10/hour.
a. How many checkouts did the old system provide in a shift?
b. How many checkouts does the new system provide?
c. What is the multifactor productivity for each system?

Accepted Answer

(a) 2 lanes * 8 hours * 3600 seconds/hou

Question 7

As the administrative manager in a law office, you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office. What difficulties are you going to have in doing this, and how are you going to overcome them?

Accepted Answer

Productivity measures for a law office a

Question 8

Which is not true regarding differences between goods and services?

Accepted Answer

A)  Services are generally produced and consumed simultaneously; tangible goods are not. 
B)  Services tend to be more knowledge-based than goods. 
C)  Services tend to have a more inconsistent product definition than goods. 
D)  Goods tend to have higher customer interaction than services. 
E)  None of the above is true. 
A)  Services are generally produced and consumed simultaneously; tangible goods are not. 
B)  Services tend to be more knowledge-based than goods. 
C)  Services tend to have a more inconsistent product definition than goods. 
D)  Goods tend to have higher customer interaction than services. 
E)  None of the above is true.

Question 9

__________ is the ability of the organization to be flexible enough to cater to the individual whims of consumers.

Accepted Answer

The answer of __________ is the ability of the organization...

Question 10

Why are organizations changing from batch (large) shipments to just-in-time (JIT) shipments?

Accepted Answer

Organizations are switching to

Question 11

Among the ethical and social challenges facing operations managers are

Accepted Answer

A)  honoring financial commitments 
B)  maintaining a sustainable environment 
C)  developing low-cost products 
D)  providing an efficient workplace 
E)  all of the above 
A)  honoring financial commitments 
B)  maintaining a sustainable environment 
C)  developing low-cost products 
D)  providing an efficient workplace 
E)  all of the above

Question 12

How do services differ from goods? Identify five ways.

Accepted Answer

Pick from the following: a service is us

Question 13

__________ is the operations management trend that moves more decision making to the individual worker.

Accepted Answer

The answer of __________ is the operations management trend that...

Question 14

Which of the following is a similarity between goods and services?

Accepted Answer

A)  mass production 
B)  consistency 
C)  automation 
D)  application of operations management 
E)  all of the above 
A)  mass production 
B)  consistency 
C)  automation 
D)  application of operations management 
E)  all of the above

Question 15

The Ten Critical Decisions of Operations Management include

Accepted Answer

A)  finance/accounting 
B)  advertising 
C)  process and capacity design 
D)  pricing 
E)  all of the above 
A)  finance/accounting 
B)  advertising 
C)  process and capacity design 
D)  pricing 
E)  all of the above

Question 16

Identify the three productivity variables used in the text.

Accepted Answer

The three common var

Question 17

Which of the following services is least likely to be unique, i.e., customized to a particular individual's needs?

Accepted Answer

A)  dental care 
B)  hairdressing 
C)  legal services 
D)  elementary education 
E)  computer consulting 
A)  dental care 
B)  hairdressing 
C)  legal services 
D)  elementary education 
E)  computer consulting

Question 18

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. What is the productivity of the plant?

Accepted Answer

A)  25 boxes/hr 
B)  50 boxes/hr 
C)  5000 boxes/hr 
D)  none of the above 
E)  not enough data to determine productivity 
A)  25 boxes/hr 
B)  50 boxes/hr 
C)  5000 boxes/hr 
D)  none of the above 
E)  not enough data to determine productivity

Question 19

Which of the following statements about trends in operations management is false?

Accepted Answer

A)  Job specialization is giving way to empowered employees. 
B)  Local or national focus is giving way to global focus. 
C)  Environmentally-sensitive production is giving way to low-cost focus. 
D)  Rapid product development is partly the result of shorter product cycles. 
E)  All of the above statements are false. 
A)  Job specialization is giving way to empowered employees. 
B)  Local or national focus is giving way to global focus. 
C)  Environmentally-sensitive production is giving way to low-cost focus. 
D)  Rapid product development is partly the result of shorter product cycles. 
E)  All of the above statements are false.

Question 20

The field of operations management is shaped by advances in which of the following fields?

Accepted Answer

A)  chemistry and physics 
B)  industrial engineering and management science 
C)  biology and anatomy 
D)  information technology 
E)  all of the above 
A)  chemistry and physics 
B)  industrial engineering and management science 
C)  biology and anatomy 
D)  information technology 
E)  all of the above

Exam 1: Operations and Productivity

Which of the following is not true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

A cleaning company uses 10 lbs each of chemicals A, B and C for each house it cleans. After some quality complaints, the company has decided to increase its use of chemical A by an additional 10 lbs for each house. By what % has productivity (houses per pound of chemical) fallen?

Operations managers should be well versed in what disciplines in order to make good decisions?

ASQ, ISM, APICS, and PMI are important professional organizations to operations management because

As the administrative manager in a law office, you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office. What difficulties are you going to have in doing this, and how are you going to overcome them?

Which is not true regarding differences between goods and services?

__________ is the ability of the organization to be flexible enough to cater to the individual whims of consumers.

Why are organizations changing from batch (large) shipments to just-in-time (JIT) shipments?

Among the ethical and social challenges facing operations managers are

How do services differ from goods? Identify five ways.

__________ is the operations management trend that moves more decision making to the individual worker.

Which of the following is a similarity between goods and services?

The Ten Critical Decisions of Operations Management include

Identify the three productivity variables used in the text.

Which of the following services is least likely to be unique, i.e., customized to a particular individual's needs?

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. What is the productivity of the plant?

Which of the following statements about trends in operations management is false?

The field of operations management is shaped by advances in which of the following fields?

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Inventory Management

Aggregate Planning

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Statistical Tools for Managers

Acceptance Sampling

The Simplex Method of Linear Programming

The Modi and Vam Methods of Solving Transportation Problems

Vehicle Routing and Scheduling

Managing Quality

Process Strategy

Supply-Chain Management

Vehicle Routing and Scheduling

Filters