Question 1

One guideline for a retail layout is to locate high-draw items around the periphery of the store.

Accepted Answer

A) True 
 B)False

Question 2

The major problem addressed by the warehouse layout strategy is:

Accepted Answer

A) minimizing difficulties caused by material flow varying with each product. 
B) requiring frequent close contact between forklift drivers and item pickers. 
C) addressing trade-offs between space and material handling. 
D) balancing product flow from one work station to the next. 
E) locating the docks near a convenient access point to the closest highway. 
A) minimizing difficulties caused by material flow varying with each product. 
B) requiring frequent close contact between forklift drivers and item pickers. 
C) addressing trade-offs between space and material handling. 
D) balancing product flow from one work station to the next. 
E) locating the docks near a convenient access point to the closest highway.

Question 3

Which of the following reduces product handling,inventory,and facility costs,but requires both (1)tight scheduling and (2)accurate inbound product information?

Accepted Answer

A) phantom-docking 
B) random stocking 
C) ASRS 
D) customizing 
E) cross-docking 
A) phantom-docking 
B) random stocking 
C) ASRS 
D) customizing 
E) cross-docking

Question 4

An airport is trying to balance where to place the three subgroups (local (A),regional (B),and national (C))for an airline.The distance between terminals and the number of trips that travelers make between subgroups for flight connections per day are listed.Find the assignment that minimizes the distance travelers must walk.

Accepted Answer

There are 6 possible assignments and the

Question 5

________ refers to the physical surroundings in which a service takes place,and how they affect customers and employees.

Accepted Answer

The answer of ________ refers to the physical surroundings in...

Question 6

Four hundred and eighty minutes of production time are available per day.The schedule calls for the production of 80 units per day.Each unit of the product requires 30 minutes of work.What is the theoretical minimum number of workstations?

Accepted Answer

A) 2 
B) 3 
C) 4 
D) 5 
E) 6 
A) 2 
B) 3 
C) 4 
D) 5 
E) 6

Question 7

________ is the maximum time that the product is allowed at each workstation.

Accepted Answer

The answer of ________ is the maximum time that the...

Question 8

A firm operates a flow shop building kitchen cabinetry for recreational vehicles.The major activities of this process are listed below.
   a.Draw the appropriate network for this project.
b.What would the cycle time be if the goal is to produce 20 units per month (the plant operates
160 hours per month)?
c.What is the theoretical minimum number of workstations needed?
d.Balance with the most following tasks heuristic.What tasks are assigned to which stations?
e.What is the efficiency of the line obtained in part d?

Accepted Answer

@#IMG-DLM& @#IMG-DLM& (b)The cycle time is 160/20 = 8 hours;

Question 9

Departments A,B,C,and D need to be assigned to four rooms 1,2,3,and 4.These rooms are arranged in a row,in that order,with 20 meters between each.The departmental work flows are contained in the table below.
(a)What is the material handling total of assigning A-1,B-2,C-3,D-4?
(b)What is the material handling total of assigning A-1,B-3,C-4,D-2?

Accepted Answer

(a)The material handling total of A-1,B-

Question 10

Workspace can inspire informal and productive encounters if it balances what three physical and social aspects?

Accepted Answer

A) proximity,privacy,and persuasion 
B) privacy,persuasion,and permission 
C) proximity,privacy,and permission 
D) proximity,persuasion,and permission 
E) proximity,persuasion,and passion 
A) proximity,privacy,and persuasion 
B) privacy,persuasion,and permission 
C) proximity,privacy,and permission 
D) proximity,persuasion,and permission 
E) proximity,persuasion,and passion

Question 11

One of the major advantages of process-oriented layouts is:

Accepted Answer

A) high equipment utilization. 
B) large work-in-process inventories. 
C) flexibility in equipment and labor assignment. 
D) smooth and continuous flow of work. 
E) small work-in-process inventories. 
A) high equipment utilization. 
B) large work-in-process inventories. 
C) flexibility in equipment and labor assignment. 
D) smooth and continuous flow of work. 
E) small work-in-process inventories.

Question 12

Deloitte & Touche solved the empty desk problem by:

Accepted Answer

A) assigning permanent desks. 
B) implementing a "hoteling" program. 
C) creating open offices. 
D) no longer allowing employees to work from home. 
E) reducing the number of allowable sick days per employee. 
A) assigning permanent desks. 
B) implementing a "hoteling" program. 
C) creating open offices. 
D) no longer allowing employees to work from home. 
E) reducing the number of allowable sick days per employee.

Question 13

What design guidelines help retail layouts to maximize customer exposure to products?

Accepted Answer

1.Locate the high-draw items around the

Question 14

The assumptions necessary for a successful product-oriented layout include all EXCEPT which of the following?

Accepted Answer

A) adequate volume for high equipment utilization 
B) standardized product 
C) volatile product demand 
D) adequately standardized supplies of raw materials and components 
E) All of the above are appropriate assumptions. 
A) adequate volume for high equipment utilization 
B) standardized product 
C) volatile product demand 
D) adequately standardized supplies of raw materials and components 
E) All of the above are appropriate assumptions.

Question 15

Which of the following does NOT support the retail layout objective of maximizing customer exposure to products?

Accepted Answer

A) Locate high-draw items around the periphery of the store. 
B) Use prominent locations for high-impulse and high-margin items. 
C) Maximize exposure to expensive items. 
D) Use end-aisle locations. 
E) Convey the store's mission with the careful positioning of the lead-off department. 
A) Locate high-draw items around the periphery of the store. 
B) Use prominent locations for high-impulse and high-margin items. 
C) Maximize exposure to expensive items. 
D) Use end-aisle locations. 
E) Convey the store's mission with the careful positioning of the lead-off department.

Question 16

A product-oriented layout would be MOST appropriate for which one of the following businesses?

Accepted Answer

A) fast food 
B) steel making 
C) insurance sales 
D) clothing alterations 
E) a grocery store 
A) fast food 
B) steel making 
C) insurance sales 
D) clothing alterations 
E) a grocery store

Question 17

One drawback of a product-oriented layout is that work stoppage at any one point ties up the whole operation.

Accepted Answer

A) True 
 B)False

Question 18

The concept of customizing in a warehouse layout:

Accepted Answer

A) is possible,but it causes serious loss of oversight of the quality function. 
B) cannot be considered seriously in today's high efficiency factories. 
C) is theoretically sound,but several years away in practice. 
D) incorporates value-added activities in warehouses. 
E) locates stock wherever there is an open location. 
A) is possible,but it causes serious loss of oversight of the quality function. 
B) cannot be considered seriously in today's high efficiency factories. 
C) is theoretically sound,but several years away in practice. 
D) incorporates value-added activities in warehouses. 
E) locates stock wherever there is an open location.

Question 19

What is a servicescape? How is it related to the retail layout problem? What are the three elements of servicescape for dealing with these human issues?

Accepted Answer

Servicescape describes the physical surr

Question 20

The work cell layout,a special arrangement of machinery and personnel to focus on the production of a single product or group of related products,is for manufacturing applications and has no relevance to services.

Accepted Answer

A) True 
 B)False

Exam 9: Layout Strategies

One guideline for a retail layout is to locate high-draw items around the periphery of the store.

The major problem addressed by the warehouse layout strategy is:

Which of the following reduces product handling,inventory,and facility costs,but requires both (1)tight scheduling and (2)accurate inbound product information?

________ refers to the physical surroundings in which a service takes place,and how they affect customers and employees.

Four hundred and eighty minutes of production time are available per day.The schedule calls for the production of 80 units per day.Each unit of the product requires 30 minutes of work.What is the theoretical minimum number of workstations?

________ is the maximum time that the product is allowed at each workstation.

Workspace can inspire informal and productive encounters if it balances what three physical and social aspects?

One of the major advantages of process-oriented layouts is:

Deloitte & Touche solved the empty desk problem by:

What design guidelines help retail layouts to maximize customer exposure to products?

The assumptions necessary for a successful product-oriented layout include all EXCEPT which of the following?

Which of the following does NOT support the retail layout objective of maximizing customer exposure to products?

A product-oriented layout would be MOST appropriate for which one of the following businesses?

One drawback of a product-oriented layout is that work stoppage at any one point ties up the whole operation.

The concept of customizing in a warehouse layout:

What is a servicescape? How is it related to the retail layout problem? What are the three elements of servicescape for dealing with these human issues?

The work cell layout,a special arrangement of machinery and personnel to focus on the production of a single product or group of related products,is for manufacturing applications and has no relevance to services.

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