Exam 5: Design of Goods and Services

In the ________ phase of the product life cycle,the product design has begun to stabilize.

An assembly chart shows an exploded view of the product,usually a three-dimensional or isometric drawing.

________ is a process for determining customer requirements and translating them into attributes that each functional area can understand and act upon.

When should product strategy focus on forecasting capacity requirements?

A drawing that shows the dimensions,tolerances,materials,and finishes of a component is a(n)________.

A company looking for venture capitalist funding is deciding on the design of its operating system (OS)for its new phone.The first option is to simply buy the OS from another company.This would result in sales of either 10,000 units if the market is not crowded with similar phones,or sales of only 3,000 units if the market is crowded.If the company decides to design its own OS,the phone would have sales of 70,000 units if the OS was popular,but sales of only 2,000 if the OS was a failure.Suppose that to recoup the cost of designing their own OS the company would need to sell twice as many phones as when they simply buy the OS for the profit from the scenarios to be equal.Which option should the company choose if the probability that the market is crowded is 50% and the probability that the OS is popular is 75%?

What technology "builds" products by laying down successive thin layers of plastic,metal,glass,or ceramics?

The role of decision trees in product design is to:

A graphic technique for defining the relationship between customer desires and product (or service)is:

"With respect to the product decision,managers must be able to accept risk and tolerate failure." Comment on why this is a necessary hazard in making new product decisions,given all the powerful tools and carefully built systems that support that decision.

Rapidly developing products and moving them to the market is part of time-based competition.

According to PCN analysis,which process region includes process steps in which one participant is acting on another participant's resources,such as their information,materials,or technologies?

Transition to production refers to the act of moving a product to production from what?

3M's goal is to produce 30% of its profit from products introduced in the last 4 years.

The "make-or-buy" decision distinguishes between what an organization chooses to produce and what it chooses to purchase from suppliers.

Computer-aided design (CAD)refers to the use of specialized computer programs to direct and control manufacturing equipment.

According to PCN analysis,firms intending to provide a value offering that focuses on customization should be positioned more toward the consumer's process domain.

Group technology enables the grouping of parts into families based on similar processing requirements.

The dimensions,tolerances,materials,and finishes of a component are typically shown on a(n):

The customer may participate in the design of,and in the delivery of,services.