Question 1

Quality function deployment (QFD):

Accepted Answer

A) determines what will satisfy the customer. 
B) translates customer desires into the target design. 
C) is used early in the design process. 
D) is used to determine where to deploy quality efforts. 
E) all of the above 
A) determines what will satisfy the customer. 
B) translates customer desires into the target design. 
C) is used early in the design process. 
D) is used to determine where to deploy quality efforts. 
E) all of the above

Question 2

Aggressive new product development requires that organizations build structures internally that contain what features?

Accepted Answer

They should have open communic

Question 3

The analysis tool that lists products in descending order of their individual dollar contribution to the firm is:

Accepted Answer

A) decision tree analysis. 
B) Pareto analysis. 
C) breakeven analysis. 
D) product-by-value analysis. 
E) product life cycle analysis. 
A) decision tree analysis. 
B) Pareto analysis. 
C) breakeven analysis. 
D) product-by-value analysis. 
E) product life cycle analysis.

Question 4

Quality function deployment refers to both (1)determining what will satisfy the customer and
(2)translating those customer desires into a target design.

Accepted Answer

A) True 
 B)False

Question 5

What is the use of information technology to control machinery?

Accepted Answer

A) CAM 
B) CAD 
C) QFD 
D) DFMA 
E) STEP 
A) CAM 
B) CAD 
C) QFD 
D) DFMA 
E) STEP

Question 6

Operations managers must be able to anticipate changes in which of the following?

Accepted Answer

A) product mix 
B) product opportunities 
C) the products themselves 
D) product volume 
E) all of the above 
A) product mix 
B) product opportunities 
C) the products themselves 
D) product volume 
E) all of the above

Question 7

Group technology requires that:

Accepted Answer

A) each component be identified by a coding scheme that specifies size,shape,and the type of processing. 
B) a specific series of engineering drawings be prepared. 
C) all bills of material be prepared using the same format. 
D) engineering change notices be linked to each of the bills of material and engineering notices. 
E) the final products be standardized. 
A) each component be identified by a coding scheme that specifies size,shape,and the type of processing. 
B) a specific series of engineering drawings be prepared. 
C) all bills of material be prepared using the same format. 
D) engineering change notices be linked to each of the bills of material and engineering notices. 
E) the final products be standardized.

Question 8

Identify the methods of service design that can increase service efficiency and limit customer interaction.

Accepted Answer

Limit the options,delay custom

Question 9

What is quality function deployment (QFD)?

Accepted Answer

QFD refers to both (1)determin

Question 10

At which stage of the product life cycle is product strategy likely to focus on improved cost control?

Accepted Answer

A) introduction 
B) growth 
C) maturity 
D) saturation 
E) inflation 
A) introduction 
B) growth 
C) maturity 
D) saturation 
E) inflation

Question 11

Regal Marine:

Accepted Answer

A) no longer builds boats with any wooden parts. 
B) has replaced all human labor with robots. 
C) treats the product design decision as critical to its success. 
D) gets its competitive advantage by being the low-cost producer of boats designed by others. 
E) designs several new boats each year,but contracts other firms for their manufacture. 
A) no longer builds boats with any wooden parts. 
B) has replaced all human labor with robots. 
C) treats the product design decision as critical to its success. 
D) gets its competitive advantage by being the low-cost producer of boats designed by others. 
E) designs several new boats each year,but contracts other firms for their manufacture.

Question 12

________ is used to rank a company's products to determine which products represent the best use of the firm's resources,or,perhaps,to determine which products are to be eliminated.

Accepted Answer

A) Value analysis 
B) Value engineering 
C) Financial analysis 
D) Product-by-value analysis 
E) Product cost justification 
A) Value analysis 
B) Value engineering 
C) Financial analysis 
D) Product-by-value analysis 
E) Product cost justification

Question 13

The moment-of-truth is the crucial moment between the service provider and the customer that exemplifies,enhances,or detracts from the customer's expectations.

Accepted Answer

A) True 
 B)False

Question 14

Bridget's Hamburger Stand uses only 7 ingredients but offers 15 different burgers.This process is known as:

Accepted Answer

A) Robust design. 
B) QFD. 
C) Modular design. 
D) CAD. 
E) Value analysis. 
A) Robust design. 
B) QFD. 
C) Modular design. 
D) CAD. 
E) Value analysis.

Question 15

Relatively few new product ideas,perhaps only 1 in 250,become successfully marketed products.

Accepted Answer

A) True 
 B)False

Question 16

A route sheet provides a(n):

Accepted Answer

A) exploded view of the product. 
B) instruction to make a given quantity of a particular item. 
C) schematic showing how the product is assembled. 
D) sequence of operations necessary to produce the component. 
E) set of detailed instructions about how to perform a task. 
A) exploded view of the product. 
B) instruction to make a given quantity of a particular item. 
C) schematic showing how the product is assembled. 
D) sequence of operations necessary to produce the component. 
E) set of detailed instructions about how to perform a task.

Question 17

Identify the benefits associated with manufacturability and value engineering.

Accepted Answer

Benefits include immediate cost reductio

Question 18

Explain the difference between value analysis and value engineering.

Accepted Answer

Value engineering is concerned with redu

Question 19

Provide some examples of recent product changes,i.e.new products that are replacing older ones.

Accepted Answer

Answers will vary.The list in the text i

Question 20

What type of analysis focuses on the ways in which processes can be designed to optimize interaction between firms and their customers?

Accepted Answer

A) PCN 
B) BOM 
C) OI 
D) DFMA 
E) PLM 
A) PCN 
B) BOM 
C) OI 
D) DFMA 
E) PLM

Exam 5: Design of Goods and Services

Quality function deployment (QFD):

Aggressive new product development requires that organizations build structures internally that contain what features?

The analysis tool that lists products in descending order of their individual dollar contribution to the firm is:

Quality function deployment refers to both (1)determining what will satisfy the customer and (2)translating those customer desires into a target design.

What is the use of information technology to control machinery?

Operations managers must be able to anticipate changes in which of the following?

Group technology requires that:

Identify the methods of service design that can increase service efficiency and limit customer interaction.

What is quality function deployment (QFD)?

At which stage of the product life cycle is product strategy likely to focus on improved cost control?

Regal Marine:

________ is used to rank a company's products to determine which products represent the best use of the firm's resources,or,perhaps,to determine which products are to be eliminated.

The moment-of-truth is the crucial moment between the service provider and the customer that exemplifies,enhances,or detracts from the customer's expectations.

Bridget's Hamburger Stand uses only 7 ingredients but offers 15 different burgers.This process is known as:

Relatively few new product ideas,perhaps only 1 in 250,become successfully marketed products.

A route sheet provides a(n):

Identify the benefits associated with manufacturability and value engineering.

Explain the difference between value analysis and value engineering.

Provide some examples of recent product changes,i.e.new products that are replacing older ones.

What type of analysis focuses on the ways in which processes can be designed to optimize interaction between firms and their customers?

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit,tps,and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

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