Exam 6: Quality and Process Improvement

________ is an approach that involves combining engineering and statistical methods to reduce costs and improve quality by optimizing product design and manufacturing processes.

Which one of the following statements about TQM is FALSE?

Which one of the following statements is TRUE?

How does SPC help companies implement continuous improvement programs?

In SPC,the distribution of sample means

Which one of the following statements concerning TQM is FALSE?

Explain the distinction between Juran's view of quality as "fitness for use," and Crosby's view of quality as "conformance to requirements."

Consumers consider various aspects when defining quality in terms of high-performance design.Consideration of the lifespan of a product before it begins to deteriorate or no longer functions at an acceptable level refers to which one of these aspects?

Working with suppliers to increase the quality of purchased items used to produce a product would be categorized as a prevention cost of quality.

The manager of a supermarket would like to know which of several quality problems to address first.A tool that would be most helpful would be a

The upper and lower specification limits for a component are 3.98,and 4.02 inches,respectively.The process standard deviation is .004,and the process average is 4.005 inches.Is this process capable?

A hotel tracks the number of complaints per month.When the process is in control,there is an average of 35 complaints per month.Assume that a 2-sigma control limit is used.What is the lower control limit?

Whose philosophy of quality management focused on advocating continuous improvement of production processes to achieve conformance to specifications and reducing variability?

The management of a line that fills cereal boxes wants the box filled at 32.2 ounces.When the process is in control,the standard deviation is .1 ounces. a.Construct the upper and lower control limits for a 3-sigma x-bar chart using a sample size of five. b.The results from the last 10 samples follow.Is the process in control? Observation Sample \# 1 2 3 4 5 1 32.07 32.00 32.43 32.50 32.03 2 32.21 32.09 32.17 32.33 32.32 3 32.10 32.41 32.50 32.01 32.19 4 32.20 32.05 32.05 32.08 32.18 5 32.37 32.07 32.20 32.02 32.18 6 32.28 32.26 32.17 32.08 32.41 7 32.22 32.27 32.16 32.26 32.08 8 32.37 32.29 32.07 32.29 32.04 9 32.42 32.15 32.45 32.03 32.15 10 32.03 32.19 32.05 32.35 32.14

Provide a synopsis of Deming's views of quality management.

Which one of the following statements is TRUE?

A service requires three steps.At each step there is the chance that something will go wrong.The reliabilities of each step are 0.70,0.90,and 0.98.What is the reliability of the total service?

Which one of the following statements about total quality management (TQM)is TRUE?

A(n)________ is a time-ordered diagram that is used to determine whether observed variations are normal.

A product is composed of three subsystems that have reliabilities of .99,.97,and .96.What is the overall reliability of this product?