Question 1

________ is a continuous,systematic procedure that measures a firm's products,services,and processes against those of industry leaders.

Accepted Answer

The answer of ________ is a continuous,systematic procedure that measures...

Question 2

The idea of continuous improvement is that activities not contributing value are wasteful and should be recycled or eliminated.An example of such an activity is

Accepted Answer

A)  machining a part. 
B)  checking out a customer at a grocery store. 
C)  routing requests for loan approvals to several departments. 
D)  drilling a hole for a metal fastener. 
A)  machining a part. 
B)  checking out a customer at a grocery store. 
C)  routing requests for loan approvals to several departments. 
D)  drilling a hole for a metal fastener.

Question 3

________ teams are composed of a small group of employees that work together to produce a major portion,or sometimes all,of a project or service.

Accepted Answer

The answer of ________ teams are composed of a small...

Question 4

When should complete inspection be used?

Accepted Answer

A)  when inspection tests are destructive 
B)  when inspection tasks are monotonous 
C)  when the cost of product failure is high relative to the inspection costs 
D)  when quality is a competitive priority 
A)  when inspection tests are destructive 
B)  when inspection tasks are monotonous 
C)  when the cost of product failure is high relative to the inspection costs 
D)  when quality is a competitive priority

Question 5

Appraisal costs are associated with preventing defects before they happen.

Accepted Answer

A) True 
 B)False

Question 6

A discount store is experiencing an unacceptable number of dissatisfied customers leaving from the checkout process.Information from customer complaints from the checkout process was collected and is found in the table below.Construct a Pareto chart to identify the significant problems.
 $$\begin{array} { l c } 
& \text { Total } \
 { \text { Problem Type } } & \text { Problems } \
\hline \text { Cashier slow } & 15 \
\text { Price check } & 9 \
\text { Line too long } & 22 \
\text { Cashier unfriendly } & 4 \
\hline
\end{array}$$

Accepted Answer

The answer of A discount store is experiencing an unacceptable...

Question 7

Problem-solving teams are also called quality circles.

Accepted Answer

A) True 
 B)False

Question 8

Deming argued that 85% of quality problems could be directly attributed to employees based on mistakes made by not following the instructions of management.

Accepted Answer

A) True 
 B)False

Question 9

A process is said to be in statistical control when the location,spread,or shape of its distribution changes over time.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements relating to total quality management is TRUE?

Accepted Answer

A)  The only effect of internal failure is loss of material. 
B)  Poor quality generally does not increase the inventory level or lead times. 
C)  To produce 100 good units in a process with a 20 percent defective rate, the company must produce a total of 120 units. 
D)  High product quality in manufacturing can have significant market implications for a firm. 
A)  The only effect of internal failure is loss of material. 
B)  Poor quality generally does not increase the inventory level or lead times. 
C)  To produce 100 good units in a process with a 20 percent defective rate, the company must produce a total of 120 units. 
D)  High product quality in manufacturing can have significant market implications for a firm.

Question 11

Which one of the following statements is a key feature of total quality management (TQM)?

Accepted Answer

A)  Quality is primarily the responsibility of all employees in the organization. 
B)  Quality is primarily the responsibility of the quality control department. 
C)  Quality is primarily the responsibility of the production department. 
D)  Quality is primarily the responsibility of top management. 
A)  Quality is primarily the responsibility of all employees in the organization. 
B)  Quality is primarily the responsibility of the quality control department. 
C)  Quality is primarily the responsibility of the production department. 
D)  Quality is primarily the responsibility of top management.

Question 12

Table 6.2
Observation Number
 $$\begin{array} { | c | c | c | c | c | c | } 
\hline \begin{array} { c } 
\text { Sample } \
\text { Number }
\end{array} & 1 & 2 & 3 & 4 & 5 \
\hline 1 & 10.1 & 10.6 & 9.8 & 9.9 & 10.9 \
2 & 9.7 & 9.5 & 10.3 & 9.9 & 10.5 \
3 & 10.1 & 10.7 & 9.2 & 10.0 & 10.1 \
4 & 9.9 & 9.8 & 10.5 & 10.4 & 10.1 \
5 & 10.4 & 10.1 & 10.9 & 9.9 & 10.3 \
\hline
\end{array}$$
-Using Table 6.2,for the $\bar { X }$ -chart,what is the value of UCL $\bar { X }$ ?

Accepted Answer

A)  less than or equal to 9.00 
B)  greater than 9.00 but less than or equal to 9.99 
C)  greater than 9.99 but less than or equal to 10.99 
D)  greater than 10.99 
A)  less than or equal to 9.00 
B)  greater than 9.00 but less than or equal to 9.99 
C)  greater than 9.99 but less than or equal to 10.99 
D)  greater than 10.99

Question 13

When is it advantageous to use sampling rather than complete inspection?

Accepted Answer

When testing is destructive or

Question 14

A process is said to be in statistical control only when the

Accepted Answer

A)  process produces output within the specifications. 
B)  mean of the output does not change over time. 
C)  variance of the output does not change over time. 
D)  dimensions of its distribution don't change over time. 
A)  process produces output within the specifications. 
B)  mean of the output does not change over time. 
C)  variance of the output does not change over time. 
D)  dimensions of its distribution don't change over time.

Question 15

"Quality at the source" implies

Accepted Answer

A)  less-expensive raw materials. 
B)  lower yield losses. 
C)  higher rework costs. 
D)  more final-test inspectors. 
A)  less-expensive raw materials. 
B)  lower yield losses. 
C)  higher rework costs. 
D)  more final-test inspectors.

Question 16

A new product has been designed with three modules.Extensive testing of each module resulted in the following reliabilities: 0.999,0.998,and 0.995.What is the reliability of the product?

Accepted Answer

A)  less than or equal to 0.993 
B)  greater than 0.993 but less than or equal to 0.994 
C)  greater than 0.994 but less than or equal to 0.995 
D)  greater than 0.995 
A)  less than or equal to 0.993 
B)  greater than 0.993 but less than or equal to 0.994 
C)  greater than 0.994 but less than or equal to 0.995 
D)  greater than 0.995

Question 17

A company is interested in monitoring the number of complaints per 100 customers.An appropriate control chart would be

Accepted Answer

A)  $\bar { X }$ -chart. 
B)  p-chart. 
C)  c-chart. 
D)  R-chart. 
A)  $\bar { X }$ -chart. 
B)  p-chart. 
C)  c-chart. 
D)  R-chart.

Question 18

Historically,the average proportion of defective bars has been 0.015.Samples will be of 100 bars each.Construct a p-chart using z = 3.What is the value of LCL?

Accepted Answer

A)  less than or equal to 0.01 
B)  greater than 0.01 but less than or equal to 0.02 
C)  greater than 0.02 but less than or equal to 0.03 
D)  greater than 0.03 
A)  less than or equal to 0.01 
B)  greater than 0.01 but less than or equal to 0.02 
C)  greater than 0.02 but less than or equal to 0.03 
D)  greater than 0.03

Question 19

External failure costs arise when a defect is discovered after the customer has received the product or service.

Accepted Answer

A) True 
 B)False

Question 20

________ of variation are the purely random,unidentifiable sources of variation that are unavoidable with the current process.

Accepted Answer

The answer of ________ of variation are the purely random,unidentifiable...

Exam 6: Quality and Process Improvement

________ is a continuous,systematic procedure that measures a firm's products,services,and processes against those of industry leaders.

The idea of continuous improvement is that activities not contributing value are wasteful and should be recycled or eliminated.An example of such an activity is

________ teams are composed of a small group of employees that work together to produce a major portion,or sometimes all,of a project or service.

When should complete inspection be used?

Appraisal costs are associated with preventing defects before they happen.

Problem-solving teams are also called quality circles.

Deming argued that 85% of quality problems could be directly attributed to employees based on mistakes made by not following the instructions of management.

A process is said to be in statistical control when the location,spread,or shape of its distribution changes over time.

Which of the following statements relating to total quality management is TRUE?

Which one of the following statements is a key feature of total quality management (TQM)?

Table 6.2 Observation Number Sample Number 1 2 3 4 5 1 10.1 10.6 9.8 9.9 10.9 2 9.7 9.5 10.3 9.9 10.5 3 10.1 10.7 9.2 10.0 10.1 4 9.9 9.8 10.5 10.4 10.1 5 10.4 10.1 10.9 9.9 10.3 -Using Table 6.2,for the Xˉ\bar { X }Xˉ -chart,what is the value of UCL Xˉ\bar { X }Xˉ ?

When is it advantageous to use sampling rather than complete inspection?

A process is said to be in statistical control only when the

"Quality at the source" implies

A new product has been designed with three modules.Extensive testing of each module resulted in the following reliabilities: 0.999,0.998,and 0.995.What is the reliability of the product?

A company is interested in monitoring the number of complaints per 100 customers.An appropriate control chart would be

Historically,the average proportion of defective bars has been 0.015.Samples will be of 100 bars each.Construct a p-chart using z = 3.What is the value of LCL?

External failure costs arise when a defect is discovered after the customer has received the product or service.

________ of variation are the purely random,unidentifiable sources of variation that are unavoidable with the current process.

Creating Customer Value through Operations

Supply Chain Management

Process Configuration

Capacity

Inventory Management

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Waiting Lines

Filters

Table 6.2 Observation Number Sample Number 1 2 3 4 5 1 10.1 10.6 9.8 9.9 10.9 2 9.7 9.5 10.3 9.9 10.5 3 10.1 10.7 9.2 10.0 10.1 4 9.9 9.8 10.5 10.4 10.1 5 10.4 10.1 10.9 9.9 10.3 -Using Table 6.2,for the $\bar { X }$ -chart,what is the value of UCL $\bar { X }$ ?