Question 1

One of the principles that total quality management (TQM)stresses is customer satisfaction.

Accepted Answer

A) True 
 B)False

Question 2

The UCL and LCL for an $\bar { X }$ -chart are 100 ounces and 95 ounces,respectively.The sample size is 5.The inspector looks at the very next unit and finds that it is 108 ounces.What can you conclude? Why?

Accepted Answer

Nothing yet.The weight of an i

Question 3

Which one of the following is a direct effect of high scrap levels?

Accepted Answer

A)  shorter lead times 
B)  reduced need for capacity 
C)  lower inventory levels 
D)  loss of material 
A)  shorter lead times 
B)  reduced need for capacity 
C)  lower inventory levels 
D)  loss of material

Question 4

A process is said to be in statistical control when ________,________,and ________ of its distribution does not change over time.

Accepted Answer

location,s

Question 5

________ refers to how well the product or service serves its intended purpose at a price customers are willing to pay.

Accepted Answer

The answer of ________ refers to how well the product...

Question 6

When customers are upset with their bank because of an incorrect financial statement,the quality provided by the bank is poor from the aspect of

Accepted Answer

A)  value. 
B)  support. 
C)  style. 
D)  psychological impressions. 
A)  value. 
B)  support. 
C)  style. 
D)  psychological impressions.

Question 7

Most experts estimate the cost of poor quality in the range of 20 to 30 percent of gross sales for defective or unsatisfactory products.

Accepted Answer

A) True 
 B)False

Question 8

A manufacturer of silk inspects each bolt of material at the end of the manufacturing process.When the process is in control,it averages 11 defects per bolt.If a 2-sigma control limit is used,what should be done if a bolt is found with 3 defects?

Accepted Answer

A)  Do nothing; the process is in control. 
B)  Do nothing, even though the process is out of control. 
C)  Management should investigate and exploit the common causes of variation present. 
D)  Management should investigate and exploit the assignable causes of variation present. 
A)  Do nothing; the process is in control. 
B)  Do nothing, even though the process is out of control. 
C)  Management should investigate and exploit the common causes of variation present. 
D)  Management should investigate and exploit the assignable causes of variation present.

Question 9

Inspection stations

Accepted Answer

A)  should never be used in TQM programs. 
B)  are only used in manufacturing situations. 
C)  should never allow the customer to play a major role in the inspection. 
D)  should be located before costly operations or bottleneck operations. 
A)  should never be used in TQM programs. 
B)  are only used in manufacturing situations. 
C)  should never allow the customer to play a major role in the inspection. 
D)  should be located before costly operations or bottleneck operations.

Question 10

A company is interested in monitoring the number of scratches on Plexiglas panels.The appropriate control chart to use would be

Accepted Answer

A)  $\bar { X }$ -chart. 
B)  p-chart. 
C)  c-chart. 
D)  R-chart. 
A)  $\bar { X }$ -chart. 
B)  p-chart. 
C)  c-chart. 
D)  R-chart.

Question 11

Use the information from Table 6.3.What is the upper control limit (UCL)if the bank were to use z = 2 and a sample size of 100?

Accepted Answer

A)  less than or equal to 0.02 
B)  greater than 0.02 but less than or equal to 0.04 
C)  greater than 0.04 but less than or equal to 0.06 
D)  greater than 0.06 
A)  less than or equal to 0.02 
B)  greater than 0.02 but less than or equal to 0.04 
C)  greater than 0.04 but less than or equal to 0.06 
D)  greater than 0.06

Question 12

One chart commonly used for quality measures based on product or service attributes is the X-bar chart.

Accepted Answer

A) True 
 B)False

Question 13

Table 6.4
The manager of Kewpie has recently implemented an attribute-based process control method. The accompanying table shows the results of five different samples of dolls from the five weeks of production after the process control method was implemented.
 $$\begin{array} { | c | c | c | } 
\hline \text { Week } & \begin{array} { c } 
\text { Sample } \
\text { Size }
\end{array} & \begin{array} { c } 
\text { Number } \
\text { Defective }
\end{array} \
\hline 1 & 100 & 3 \
2 & 100 & 20 \
3 & 100 & 23 \
4 & 100 & 12 \
5 & 100 & 13 \
\hline
\end{array}$$
-Assume that the newly implemented control chart has a central line of p = 0.10,with the standard deviation computed from this original value.Assume also that z = 2 is used for defining the control limits and sample sizes of 100 dolls.What can be said about the doll-making process based on the first five weeks of experience from Table 6.4?

Accepted Answer

A)  The process is in control. 
B)  The process is out of control. 
C)  More information should be collected. 
D)  The process is capable. 
A)  The process is in control. 
B)  The process is out of control. 
C)  More information should be collected. 
D)  The process is capable.

Question 14

Table 6.1
Factors for Calculating Three-Sigma Limits for the $\bar { X }$ -chart and R-chart
 $$\begin{array} { | c | c | c | c | } 
\hline \begin{array} { c } 
\text { Size of } \
\text { Sample } \
( n )
\end{array} & \begin{array} { c } 
\text { Factor for UCL } \
\text { and LCL for } X \text { - } \
\text { Charts } \
\left( A _ { 2 } \right)
\end{array} & \begin{array} { c } 
\text { Factor for } \
\text { LCL for } R \text { - } \
\text { Charts } \
\left( D _ { 2 } \right)
\end{array} & \begin{array} { c } 
\text { Factor for } \
\text { UCL for } R \text { - } \
\text { Charts } \
\left( D _ { 1 } \right)
\end{array} \
\hline 2 & 1.880 & 0 & 3.267 \
3 & 1.023 & 0 & 2.575 \
4 & 0.729 & 0 & 2.282 \
5 & 0.577 & 0 & 2.115 \
6 & 0.483 & 0 & 2.004 \
7 & 0.419 & 0.076 & 1.924 \
8 & 0.373 & 0.136 & 1.864 \
9 & 0.397 & 0.184 & 1.816 \
10 & 0.308 & 0.233 & 1.777 \
\hline
\end{array}$$ 
Source: 1950 Manual on Quality Control of Materials, copyright
American Society for Testing Materials. Reprinted with permission.
-Historically,the average diameter of the holes drilled has been 0.25 cm and the average range has been 0.1 cm.Determine the central line and upper and lower control limits for an $\bar { X }$ - and an R-chart,assuming samples of size 8 will be taken.Use Table 6.1.For the R-chart,what is the value of the LCLR?

Accepted Answer

A)  less than or equal to 0.010 
B)  greater than 0.010 but less than or equal to 0.020 
C)  greater than 0.020 but less than or equal to 0.030 
D)  greater than 0.030 
A)  less than or equal to 0.010 
B)  greater than 0.010 but less than or equal to 0.020 
C)  greater than 0.020 but less than or equal to 0.030 
D)  greater than 0.030

Question 15

Table 6.1
Factors for Calculating Three-Sigma Limits for the $\bar { X }$ -chart and R-chart
 $$\begin{array} { | c | c | c | c | } 
\hline \begin{array} { c } 
\text { Size of } \
\text { Sample } \
( n )
\end{array} & \begin{array} { c } 
\text { Factor for UCL } \
\text { and LCL for } X \text { - } \
\text { Charts } \
\left( A _ { 2 } \right)
\end{array} & \begin{array} { c } 
\text { Factor for } \
\text { LCL for } R \text { - } \
\text { Charts } \
\left( D _ { 2 } \right)
\end{array} & \begin{array} { c } 
\text { Factor for } \
\text { UCL for } R \text { - } \
\text { Charts } \
\left( D _ { 1 } \right)
\end{array} \
\hline 2 & 1.880 & 0 & 3.267 \
3 & 1.023 & 0 & 2.575 \
4 & 0.729 & 0 & 2.282 \
5 & 0.577 & 0 & 2.115 \
6 & 0.483 & 0 & 2.004 \
7 & 0.419 & 0.076 & 1.924 \
8 & 0.373 & 0.136 & 1.864 \
9 & 0.397 & 0.184 & 1.816 \
10 & 0.308 & 0.233 & 1.777 \
\hline
\end{array}$$ 
Source: 1950 Manual on Quality Control of Materials, copyright
American Society for Testing Materials. Reprinted with permission.
-Historically,the average diameter of the holes drilled has been 0.25 cm and the average range has been 0.1 cm.Determine the central line and upper and lower control limits for an $\bar { X }$ - and an R-chart,assuming samples of size 8 will be taken.Use Table 6.1.For the R-chart,what is the value of the UCLR?

Accepted Answer

A)  less than or equal to 0.1000 
B)  greater than 0.1000 but less than or equal to 0.1510 
C)  greater than 0.1510 but less than or equal to 0.2020 
D)  greater than 0.2020 
A)  less than or equal to 0.1000 
B)  greater than 0.1000 but less than or equal to 0.1510 
C)  greater than 0.1510 but less than or equal to 0.2020 
D)  greater than 0.2020

Question 16

Firms should avoid having errors or defects caught and corrected at the source.

Accepted Answer

A) True 
 B)False

Question 17

Process capability can be addressed when

Accepted Answer

A)  assignable causes are present. 
B)  a process is in statistical control. 
C)  a process is in statistical control but assignable causes are present. 
D)  the nominal value equals the tolerance regardless of assignable causes. 
A)  assignable causes are present. 
B)  a process is in statistical control. 
C)  a process is in statistical control but assignable causes are present. 
D)  the nominal value equals the tolerance regardless of assignable causes.

Question 18

A product is composed of three subsystems that have reliabilities of .999,.997,and .985.What is the overall reliability of this product?

Accepted Answer

rs = r?(r?

Question 19

Internal failure costs result from defects that are discovered after the production of a service or product.

Accepted Answer

A) True 
 B)False

Question 20

Table 6.2
Observation Number
 $$\begin{array} { | c | c | c | c | c | c | } 
\hline \begin{array} { c } 
\text { Sample } \
\text { Number }
\end{array} & 1 & 2 & 3 & 4 & 5 \
\hline 1 & 10.1 & 10.6 & 9.8 & 9.9 & 10.9 \
2 & 9.7 & 9.5 & 10.3 & 9.9 & 10.5 \
3 & 10.1 & 10.7 & 9.2 & 10.0 & 10.1 \
4 & 9.9 & 9.8 & 10.5 & 10.4 & 10.1 \
5 & 10.4 & 10.1 & 10.9 & 9.9 & 10.3 \
\hline
\end{array}$$
-Using Table 6.2,for the R-chart,what is the value of LCLR?

Accepted Answer

A)  less than or equal to 0.01 
B)  greater than 0.01 but less than or equal to 0.02 
C)  greater than 0.02 but less than or equal to 0.03 
D)  greater than 0.03 
A)  less than or equal to 0.01 
B)  greater than 0.01 but less than or equal to 0.02 
C)  greater than 0.02 but less than or equal to 0.03 
D)  greater than 0.03

One of the principles that total quality management (TQM)stresses is customer satisfaction.

The UCL and LCL for an $\bar { X }$ -chart are 100 ounces and 95 ounces,respectively.The sample size is 5.The inspector looks at the very next unit and finds that it is 108 ounces.What can you conclude? Why?

Which one of the following is a direct effect of high scrap levels?

A process is said to be in statistical control when ,,and of its distribution does not change over time.

________ refers to how well the product or service serves its intended purpose at a price customers are willing to pay.

When customers are upset with their bank because of an incorrect financial statement,the quality provided by the bank is poor from the aspect of

Most experts estimate the cost of poor quality in the range of 20 to 30 percent of gross sales for defective or unsatisfactory products.

A manufacturer of silk inspects each bolt of material at the end of the manufacturing process.When the process is in control,it averages 11 defects per bolt.If a 2-sigma control limit is used,what should be done if a bolt is found with 3 defects?

Inspection stations

A company is interested in monitoring the number of scratches on Plexiglas panels.The appropriate control chart to use would be

Use the information from Table 6.3.What is the upper control limit (UCL)if the bank were to use z = 2 and a sample size of 100?

One chart commonly used for quality measures based on product or service attributes is the X-bar chart.

Firms should avoid having errors or defects caught and corrected at the source.

Process capability can be addressed when

A product is composed of three subsystems that have reliabilities of .999,.997,and .985.What is the overall reliability of this product?

Internal failure costs result from defects that are discovered after the production of a service or product.

Table 6.2 Observation Number Sample Number 1 2 3 4 5 1 10.1 10.6 9.8 9.9 10.9 2 9.7 9.5 10.3 9.9 10.5 3 10.1 10.7 9.2 10.0 10.1 4 9.9 9.8 10.5 10.4 10.1 5 10.4 10.1 10.9 9.9 10.3 -Using Table 6.2,for the R-chart,what is the value of LCLR?

Creating Customer Value through Operations

Supply Chain Management

Process Configuration

Capacity

Inventory Management

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Waiting Lines

Filters

Exam 6: Quality and Process Improvement

One of the principles that total quality management (TQM)stresses is customer satisfaction.

The UCL and LCL for an Xˉ\bar { X }Xˉ -chart are 100 ounces and 95 ounces,respectively.The sample size is 5.The inspector looks at the very next unit and finds that it is 108 ounces.What can you conclude? Why?

Which one of the following is a direct effect of high scrap levels?

A process is said to be in statistical control when ________,________,and ________ of its distribution does not change over time.

________ refers to how well the product or service serves its intended purpose at a price customers are willing to pay.

When customers are upset with their bank because of an incorrect financial statement,the quality provided by the bank is poor from the aspect of

Most experts estimate the cost of poor quality in the range of 20 to 30 percent of gross sales for defective or unsatisfactory products.

A manufacturer of silk inspects each bolt of material at the end of the manufacturing process.When the process is in control,it averages 11 defects per bolt.If a 2-sigma control limit is used,what should be done if a bolt is found with 3 defects?

Inspection stations

A company is interested in monitoring the number of scratches on Plexiglas panels.The appropriate control chart to use would be

Use the information from Table 6.3.What is the upper control limit (UCL)if the bank were to use z = 2 and a sample size of 100?

One chart commonly used for quality measures based on product or service attributes is the X-bar chart.

Firms should avoid having errors or defects caught and corrected at the source.

Process capability can be addressed when

A product is composed of three subsystems that have reliabilities of .999,.997,and .985.What is the overall reliability of this product?

Internal failure costs result from defects that are discovered after the production of a service or product.

Table 6.2 Observation Number Sample Number 1 2 3 4 5 1 10.1 10.6 9.8 9.9 10.9 2 9.7 9.5 10.3 9.9 10.5 3 10.1 10.7 9.2 10.0 10.1 4 9.9 9.8 10.5 10.4 10.1 5 10.4 10.1 10.9 9.9 10.3 -Using Table 6.2,for the R-chart,what is the value of LCLR?

Creating Customer Value through Operations

Supply Chain Management

Process Configuration

Capacity

Inventory Management

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Waiting Lines

Filters

The UCL and LCL for an $\bar { X }$ -chart are 100 ounces and 95 ounces,respectively.The sample size is 5.The inspector looks at the very next unit and finds that it is 108 ounces.What can you conclude? Why?

A process is said to be in statistical control when ,,and of its distribution does not change over time.