Exam 6: Quality and Process Improvement

The costs associated with warranty claims would be categorized as an internal failure cost of quality.

Two measures used to determine the capability of a process are ________ and ________.

The International Standard ISO 26000:2010 produced a guidance document for social responsibility.

Construct a 3-sigma $\overline { X }$ - and R-chart for the length in centimeters of a part from the following table. Observation Sample \# 1 2 3 4 1 0.486 0.499 0.493 0.511 2 0.499 0.506 0.516 0.494 3 0.496 0.5 0.515 0.488 4 0.495 0.506 0.483 0.487 5 0.472 0.502 0.526 0.469 6 0.473 0.495 0.507 0.493 7 0.495 0.512 0.49 0.471 8 0.525 0.501 0.498 0.474 9 0.497 0.501 0.517 0.506 10 0.495 0.505 0.516 0.511

Historically,the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day.Management would like to specify the control limits for an $\bar { X }$ -chart with a sample size of 10 and 3 sigma limits.The LCL for the chart would be

Briefly describe Joseph M.Juran's views of managing quality.

Once a process is in statistical control,SPC techniques detect the onset of assignable causes of variation so that they can be eliminated.

________ costs result from defects that are discovered during the production of a product or service.

What is the plan-do-check-act cycle? (also referred to as the Deming Wheel)

Construct a 3-sigma $\bar { X }$ - and R-chart for the length in centimeters of a part using the samples found in the following table. Observation Sample \# 1 2 3 4 5 1 10.10 10.60 9.80 9.90 10.90 2 9.70 9.50 10.30 9.90 10.50 3 10.10 10.70 9.20 10.00 10.10 4 9.90 9.80 10.50 10.40 10.10 5 10.40 10.10 10.90 9.90 10.30 6 10.30 10.20 9.90 10.00 9.80 7 9.30 9.70 10.00 10.30 9.90 8 10.10 9.90 9.80 10.00 10.10 9 9.50 10.40 10.10 10.70 10.40 10 9.20 10.10 9.90 9.80 10.20

Which one of the following statements is most consistent with the concept of total quality management?

An operator of a filling machine plotted the weights of each bag she filled for three weeks.At the same time,a quality inspector randomly took groups of five bags of the same output and plotted the average weights of the samples.The inspector's sampling distribution will

________ means that customers expect the product or services they buy to meet or exceed certain advertised levels of performance.

A machine that produces more lighter than heavier boxes has a process distribution that is

Which of the following statements is TRUE?

________ is a means of translating customer requirements into the appropriate technical requirements for each stage of product or service development.

Six sigma is a comprehensive and flexible system for achieving,sustaining,and maximizing business success by minimizing defects and variability in processes.

Explain the distinction between variable and attribute measures of quality.

________ is the application of statistical techniques to determine whether the output of a process conforms to the product or service design.

________ published a book titled Quality is Free which stressed the principle that the trade-off between tolerating versus preventing poor quality should always favour prevention and improvement.