Question 1

In applying quality control charts,assignable causes of variation are evident when a sample statistic falls outside the UCL and LCL.

Accepted Answer

A) True 
 B)False

Question 2

Continuous improvement is a philosophy that

Accepted Answer

A)  waits until a big problem occurs, then systemically solves it. 
B)  ensures there are plenty of quality inspectors to find areas for improvement. 
C)  is based on the belief that the people most closely associated with an operation are in the best position to identify changes that should be made. 
D)  encourages the use of statistical process control specialists to reduce the need for employees to learn complicated statistical methods. 
A)  waits until a big problem occurs, then systemically solves it. 
B)  ensures there are plenty of quality inspectors to find areas for improvement. 
C)  is based on the belief that the people most closely associated with an operation are in the best position to identify changes that should be made. 
D)  encourages the use of statistical process control specialists to reduce the need for employees to learn complicated statistical methods.

Question 3

Explain the role that quality circles serve as a means for improving quality and competitiveness.

Accepted Answer

Quality circles refer to small

Question 4

The foundation to Deming's philosophy to quality management is statistical process control (SPC).

Accepted Answer

A) True 
 B)False

Question 5

________ costs are incurred in assessing the level of quality attained by the operating system.

Accepted Answer

The answer of ________ costs are incurred in assessing the...

Question 6

One of the principles that total quality management (TQM)stresses is employee involvement.

Accepted Answer

A) True 
 B)False

Question 7

Special-purpose teams take worker participation to its highest level.

Accepted Answer

A) True 
 B)False

Question 8

Table 6.1
Factors for Calculating Three-Sigma Limits for the $\bar { X }$ -chart and R-chart
 $$\begin{array} { | c | c | c | c | } 
\hline \begin{array} { c } 
\text { Size of } \
\text { Sample } \
( n )
\end{array} & \begin{array} { c } 
\text { Factor for UCL } \
\text { and LCL for } X \text { - } \
\text { Charts } \
\left( A _ { 2 } \right)
\end{array} & \begin{array} { c } 
\text { Factor for } \
\text { LCL for } R \text { - } \
\text { Charts } \
\left( D _ { 2 } \right)
\end{array} & \begin{array} { c } 
\text { Factor for } \
\text { UCL for } R \text { - } \
\text { Charts } \
\left( D _ { 1 } \right)
\end{array} \
\hline 2 & 1.880 & 0 & 3.267 \
3 & 1.023 & 0 & 2.575 \
4 & 0.729 & 0 & 2.282 \
5 & 0.577 & 0 & 2.115 \
6 & 0.483 & 0 & 2.004 \
7 & 0.419 & 0.076 & 1.924 \
8 & 0.373 & 0.136 & 1.864 \
9 & 0.397 & 0.184 & 1.816 \
10 & 0.308 & 0.233 & 1.777 \
\hline
\end{array}$$ 
Source: 1950 Manual on Quality Control of Materials, copyright
American Society for Testing Materials. Reprinted with permission.
-A milling operation has historically produced an average thickness of 0.005 inch with an average range of 0.0015 inch.Currently,the first three items from each batch of 20 are inspected.Use Table 6.1.The quality control manager has recommended inspecting the first 3 and the last 3 items.(a sample of 6)from each batch of 20.What is the value of the UCL $\bar { X }$ ?

Accepted Answer

A)  less than or equal to 0.0030 
B)  greater than 0.0030 but less than or equal to 0.0049 
C)  greater than 0.0049 but less than or equal to 0.0069 
D)  greater than 0.0069 
A)  less than or equal to 0.0030 
B)  greater than 0.0030 but less than or equal to 0.0049 
C)  greater than 0.0049 but less than or equal to 0.0069 
D)  greater than 0.0069

Question 9

Which of the quality "gurus" advocated the idea of setting an objective of zero defects to focus on the cost of poor quality (cost of nonconformance)?

Accepted Answer

A)  Philip Crosby 
B)  Joseph M. Juran 
C)  W. Edwards Deming 
D)  Walter Shewart 
A)  Philip Crosby 
B)  Joseph M. Juran 
C)  W. Edwards Deming 
D)  Walter Shewart

Question 10

ISO 9000 standards

Accepted Answer

A)  are a systematic procedure for measuring the performance of a firm's products, services and processes relative to industry leaders. 
B)  are a family of standards that govern the way that quality is managed and documented within an organization. 
C)  are statistical process control methods used to identify assignable causes of variation. 
D)  require participating companies to keep track of their raw materials use and their generation, treatment and disposal of hazardous wastes. 
A)  are a systematic procedure for measuring the performance of a firm's products, services and processes relative to industry leaders. 
B)  are a family of standards that govern the way that quality is managed and documented within an organization. 
C)  are statistical process control methods used to identify assignable causes of variation. 
D)  require participating companies to keep track of their raw materials use and their generation, treatment and disposal of hazardous wastes.

Question 11

Statistical process control (SPC)is the application of statistical techniques to determine whether a quantity of material should be accepted or rejected.

Accepted Answer

A) True 
 B)False

Question 12

________ philosophy was that quality is the responsibility of management.

Accepted Answer

The answer of ________ philosophy was that quality is the...

Question 13

________ includes basic performance,supplemental features,reliability,durability,support,and psychological impressions.

Accepted Answer

High-perfo

Question 14

In the plan-do-check-act cycle,the do refers to the team analyzing the data collected.

Accepted Answer

A) True 
 B)False

Question 15

What are the key factors for controlling supplier quality?

Accepted Answer

A)  location and number of supplies 
B)  amount of annual purchases and order sizes 
C)  specification management and the buyer's approach 
D)  choice of statistical quality control techniques 
A)  location and number of supplies 
B)  amount of annual purchases and order sizes 
C)  specification management and the buyer's approach 
D)  choice of statistical quality control techniques

Question 16

Two types of control charts useful for variable quality measures are ________ and ________.

Accepted Answer

R-char @#LAT-DLM& t,

Question 17

Which one of the following is considered to be an appraisal cost?

Accepted Answer

A)  cost of quality audits 
B)  cost of supplier programs 
C)  cost of rework 
D)  cost of process design 
A)  cost of quality audits 
B)  cost of supplier programs 
C)  cost of rework 
D)  cost of process design

Question 18

A(n)________ specifies the sample size,the time between successive samples,and decision rules that determine when action should be taken.

Accepted Answer

The answer of A(n)________ specifies the sample size,the time between...

Question 19

Which one of the following statements about benchmarking is TRUE?

Accepted Answer

A)  Benchmarking is only useful when a company compares itself against other companies. 
B)  Because of the power of benchmarking, specific plans of action are not necessary. 
C)  Benchmarking is the same as the plan-do-check-act cycle in continuous improvement. 
D)  Benchmarking focuses on setting quantitative goals for continuous improvement. 
A)  Benchmarking is only useful when a company compares itself against other companies. 
B)  Because of the power of benchmarking, specific plans of action are not necessary. 
C)  Benchmarking is the same as the plan-do-check-act cycle in continuous improvement. 
D)  Benchmarking focuses on setting quantitative goals for continuous improvement.

Question 20

A(n)________ is a form used to record the frequency of occurrence of certain product or service characteristics related to quality.

Accepted Answer

The answer of A(n)________ is a form used to record...

Exam 6: Quality and Process Improvement

In applying quality control charts,assignable causes of variation are evident when a sample statistic falls outside the UCL and LCL.

Continuous improvement is a philosophy that

Explain the role that quality circles serve as a means for improving quality and competitiveness.

The foundation to Deming's philosophy to quality management is statistical process control (SPC).

________ costs are incurred in assessing the level of quality attained by the operating system.

One of the principles that total quality management (TQM)stresses is employee involvement.

Special-purpose teams take worker participation to its highest level.

Which of the quality "gurus" advocated the idea of setting an objective of zero defects to focus on the cost of poor quality (cost of nonconformance)?

ISO 9000 standards

Statistical process control (SPC)is the application of statistical techniques to determine whether a quantity of material should be accepted or rejected.

________ philosophy was that quality is the responsibility of management.

________ includes basic performance,supplemental features,reliability,durability,support,and psychological impressions.

In the plan-do-check-act cycle,the do refers to the team analyzing the data collected.

What are the key factors for controlling supplier quality?

Two types of control charts useful for variable quality measures are ________ and ________.

Which one of the following is considered to be an appraisal cost?

A(n)________ specifies the sample size,the time between successive samples,and decision rules that determine when action should be taken.

Which one of the following statements about benchmarking is TRUE?

A(n)________ is a form used to record the frequency of occurrence of certain product or service characteristics related to quality.

Creating Customer Value through Operations

Supply Chain Management

Process Configuration

Capacity

Inventory Management

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Waiting Lines

Filters

Two types of control charts useful for variable quality measures are and .