Question 1

When a requested appointment time is not available, the medical assistant should

Accepted Answer

A)  explain why the time is not available and offer a substitute date and time. 
B)  insist that the patient accept the next available appointment. 
C)  immediately put the patient on a waiting list for that time slot. 
D)  suggest the patient see an alternate physician in the practice. 
A)  explain why the time is not available and offer a substitute date and time. 
B)  insist that the patient accept the next available appointment. 
C)  immediately put the patient on a waiting list for that time slot. 
D)  suggest the patient see an alternate physician in the practice.

Question 2

The medical assistant should offer assistance only to patients who are obviously handicapped.

Accepted Answer

A) True 
 B)False

Question 3

Which information item is not included on the patient information form that new patients are required to complete?

Accepted Answer

A)  Social Security number 
B)  Name and address of nearest relative 
C)  Name of spouse, if applicable 
D)  Summary of medical history 
A)  Social Security number 
B)  Name and address of nearest relative 
C)  Name of spouse, if applicable 
D)  Summary of medical history

Question 4

A person who fails to keep an appointment without giving advance notice is called a

Accepted Answer

A)  disruption. 
B)  no-show. 
C)  cancellation. 
D)  reschedule. 
A)  disruption. 
B)  no-show. 
C)  cancellation. 
D)  reschedule.

Question 5

Patients understand if the physician's office is not completely clean, because most offices are busy facilities.

Accepted Answer

A) True 
 B)False

Question 6

For security reasons, stating that the doctor is unavailable is best used in which of the following situations?

Accepted Answer

A)  When provider is called to an emergency 
B)  When provider is out of town 
C)  When provider is delayed 
D)  All of the above 
A)  When provider is called to an emergency 
B)  When provider is out of town 
C)  When provider is delayed 
D)  All of the above

Question 7

The medical assistant must take care not to offer medical advice to the patient.

Accepted Answer

A) True 
 B)False

Question 8

All patients should leave the medical facility feeling that they were treated with ___________.

Accepted Answer

The answer of All patients should leave the medical facility...

Question 9

Patient _______________ do not violate HIPAA laws, even if others can read names on the register.

Accepted Answer

The answer of Patient _______________ do not violate HIPAA laws,...

Question 10

Wave scheduling may involve several patients arriving at the same time.

Accepted Answer

A) True 
 B)False

Question 11

Patients appreciate it when medical assistants consider the patient's time when performing duties in the facility and scheduling appointments.

Accepted Answer

A) True 
 B)False

Question 12

Which types of outpatient procedures might be scheduled by the physician's office?

Accepted Answer

A)  MRIs 
B)  CT scans 
C)  Blood work 
D)  All of the above 
A)  MRIs 
B)  CT scans 
C)  Blood work 
D)  All of the above

Question 13

Why is it necessary to include a note in the patient's chart when the person does not show up for a scheduled appointment?

Accepted Answer

A)  To bill the patient for the time 
B)  To keep count of the number of no-shows for a possible drop in the future 
C)  To provide the medical assistant with a reminder to call and reschedule 
D)  To be prepared for future legal consequences regarding the patient's care 
A)  To bill the patient for the time 
B)  To keep count of the number of no-shows for a possible drop in the future 
C)  To provide the medical assistant with a reminder to call and reschedule 
D)  To be prepared for future legal consequences regarding the patient's care

Question 14

For legal purposes, what needs to occur when a patient fails to keep an appointment?

Accepted Answer

A)  Call to determine reason for failed appointment 
B)  Reschedule as soon as possible 
C)  Place documentation in the patient health record and appointment schedule 
D)  Classify the patient as a "deadbeat" 
A)  Call to determine reason for failed appointment 
B)  Reschedule as soon as possible 
C)  Place documentation in the patient health record and appointment schedule 
D)  Classify the patient as a "deadbeat"

Question 15

If a late patient is scheduled as the last patient of the day and does not show up before the office closes, the medical assistant is obligated to wait until the patient arrives.

Accepted Answer

A) True 
 B)False

Question 16

The appearance of the reception room influences the patient's perception of the entire office.

Accepted Answer

A) True 
 B)False

Question 17

A matrix in the schedule

Accepted Answer

A)  prevents overcrowding. 
B)  prevents booking of patients during meetings and hospital rounds. 
C)  is used only in large offices. 
D)  is done at the end of the day. 
A)  prevents overcrowding. 
B)  prevents booking of patients during meetings and hospital rounds. 
C)  is used only in large offices. 
D)  is done at the end of the day.

Question 18

When informing patients that you must postpone their appointments because of the absence of the physician, it is good practice to

Accepted Answer

A)  give them the name of one or more alternative physicians. 
B)  explain exactly why the physician cannot see them. 
C)  offer them priority over patients already scheduled in the future. 
D)  be extremely apologetic about the inconvenience. 
A)  give them the name of one or more alternative physicians. 
B)  explain exactly why the physician cannot see them. 
C)  offer them priority over patients already scheduled in the future. 
D)  be extremely apologetic about the inconvenience.

Question 19

A thing that is necessary to achieve an end or to carry out a function is called a(n) ________________.

Accepted Answer

The answer of A thing that is necessary to achieve...

Question 20

If a thing is considered ____________, it is an indispensable part of a whole.

Accepted Answer

The answer of If a thing is considered ____________, it...

Exam 9: Scheduling Appointments and Patient Processing

When a requested appointment time is not available, the medical assistant should

The medical assistant should offer assistance only to patients who are obviously handicapped.

Which information item is not included on the patient information form that new patients are required to complete?

A person who fails to keep an appointment without giving advance notice is called a

Patients understand if the physician's office is not completely clean, because most offices are busy facilities.

For security reasons, stating that the doctor is unavailable is best used in which of the following situations?

The medical assistant must take care not to offer medical advice to the patient.

All patients should leave the medical facility feeling that they were treated with ___________.

Patient _______________ do not violate HIPAA laws, even if others can read names on the register.

Wave scheduling may involve several patients arriving at the same time.

Patients appreciate it when medical assistants consider the patient's time when performing duties in the facility and scheduling appointments.

Which types of outpatient procedures might be scheduled by the physician's office?

Why is it necessary to include a note in the patient's chart when the person does not show up for a scheduled appointment?

For legal purposes, what needs to occur when a patient fails to keep an appointment?

If a late patient is scheduled as the last patient of the day and does not show up before the office closes, the medical assistant is obligated to wait until the patient arrives.

The appearance of the reception room influences the patient's perception of the entire office.

A matrix in the schedule

When informing patients that you must postpone their appointments because of the absence of the physician, it is good practice to

A thing that is necessary to achieve an end or to carry out a function is called a(n) ________________.

If a thing is considered ____________, it is an indispensable part of a whole.

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Therapeutic Communications

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting With the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting With Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting With Surgical Procedures

Career Development and Life Skills

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